Naples Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 78 reviews
3/10
No Skytrax Rating
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3/10

"Welcome to chaos"

(Belgium)

Trip Verified |   Naples Airport. Welcome to chaos. As usual (I have arrived at this airport about 8 times) the time to get off the plane and to baggage reclaim via an airport bus was 45 minutes. It seems to take forever. The baggage reclaim area is too small to handle multiple flight arrivals. It becomes a scrum, with insufficient space to negotiate the identified belt, the one exit point, and the hordes of people with their luggage. And then there’s the minimum 45-60 minute wait for your bags. It’s painful. The experience gets better as you then have to get out…past the reception committees. And into fresh air…..no, wait. Here we go again. Exiting the airport means inhaling lungfuls of secondhand cigarette or vape smoke. So, I survived the experience again, but wait for the return. It’ll be the same painful process, but in reverse. The takeaway. This is a small and congested airport surrounded by vehicle drivers who use their horns to communicate, Last time, earlier this year, I couldn’t drive back to the airport and went around in circles, despite having a Satnav, before eventually working out how to get to the hire car return. Enjoy, it’s a bumpy ride!
Experience At AirportArrival Only
Date VisitOctober 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"I would never use this airport again"

(United Kingdom)

Trip Verified | Horrible experience. Many of the people on our flight did not receive our luggage. We spent 4 hours being given vague advice by lost luggage and information (often contradictory) and which involved being continually sent to different carousels. Finally we gave up as for many of us, we were at the point of missing connections. Despite the number of times we had queued and been sent away and despite our time running out for making connections, we were forced to queue for another hour as there were many people who had arrived much later than us also missing luggage. The staff were indifferent and uncaring to our situation, even to the point of letting us have a pen to fill in their forms. The arrivals lounge was full of unclaimed baggage. It’s 10 days into our holiday and our baggage has not arrived. I feel genuinely upset by the uncaring attitude and unhelpful mess of the staff. It felt like they would say or do any old thing to get rid of us. I would never use this airport again
Experience At AirportArrival Only
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"poorly run, least efficient"

(United States)

Trip Verified | Please ever fly out or in to this airport. It is the absolute poorly run, least efficient, and incompetent out of all Ive been to. There are only 2 buses running for all of the gates. Our flight was severely delayed and will miss our connecting flight!
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Would avoid at all cost"

(United States)

Not Verified | Would avoid at all cost. We arrived about three hours early to the airport but they don’t allow you to check your luggage until 2 hours before flight. No where to sit while waiting. No air conditioning. Once we finally got through security, there were many delays at the gate without any announcement. Half the time workers were yuckin it up with one another instead of being attentive to travelers. Been to a lot of airports, this was the worst one yet.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Departure a complete and utter mess"

(United Kingdom)

Not Verified | Arrival was pretty efficient. E-Gates worked and quickly through passport control and luggage pick up. Departure however was a complete and utter mess. Painfully slow check in at business class (the economy bag drop turned out to be quicker) . Once through security was really absolute chaos. Massive crowds of people with virtually no seating, massive queue to access the business class lounge (only letting people in as others left) , no air con making the whole area unbearably hot. Screen then told us to go to gate to encounter another massive throng of people and absolute over-crowding. Several older and infirm people visibly distressed. Gate agents just shouting at people, complete breakdown of any process for group boarding resulting in a scrum of people trying to board buses. Absolutely shameful for a so-called "international" airport.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Not a great experience at all"

(United States)

Not Verified | Very, very bad airport. If you have to return a car - allow an extra hour as it's chaos off site. Airport is crowded, nowhere near enough seats and hot as can be - they do not use the AC. Everyone is sweating buckets and it's not too hot today. Not a great experience at all - just a trashy disorganized mess.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Hardly enough seats"

(Sweden)

Trip Verified | The check-in procedure was ineffective and annoying. No check-in machines in 2022? Staff was overly grumpy and unfriendly. When asked to speak English they showed contempt. Hardly any possibilities to charge phone or computer (I counted 4 places in the entire airport). Warm, noisy and crowded. Hardly enough seats to rest your legs. Boarding was a farce. Everyone was trying to get to the gate before anyone else. The so-called priority boarding didn’t work at all as the gate was crowded by people. No organisation at all and a total lack of interest by the ground staff. If you’re planning on going to the toilet you need strong legs as there is no seat on the toilets. Probably a local thing but disgusting for anyone else. Next time I go to Capri or Sorrento I will choose an alternative route.
Experience At AirportArrival and Departure
Date VisitOctober 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Avoid this airport"

(United Kingdom)

Trip Verified | Avoid this airport. From the very entrance and all the way through it has been designed by a buffoon. It is really uncomfortable in every way and unfriendly and chaos. The list of serious issues is far too long to mention but it’s not a bad airport it is not fit for purpose. I’ll list a few, No staff, the screens show shopping channels rather than gate numbers, no aircon it is very very hot and stuffy. The gates can hold 12 people sitting or none sitting at gate B7 and maximum 50 standing for planes of multiple hundreds. There is nowhere to ask a question, nowhere to charge your phone, so noisy and bright.
Experience At AirportArrival and Departure
Date VisitSeptember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"no charging points anywhere"

(United Kingdom)

Trip Verified | The WiFi was not working or I was unable to login to it and there were no charging points anywhere for general use by customers. There were a few in the food area bit they were switched off when they were closed. I arrived via Rome and there were charge/usb points in the waiting areas. This needs to be extended to Naples and provincial airports like Lamezia Terme where l experienced exactly the same problem. Apart from that and that no drinking water seemed to be available in both airports everything else was fine if only these issues were resolved. staff was unhelpful when approached.
Experience At AirportDeparture Only
Date VisitSeptember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"Way too many people for the area"

(Italy)

Trip Verified | Overcrowded. Meanwhile an announcement advises you to keep 2 arm lengths apart! Way too many people for the area. Long queues for duty free & food. Not nearly enough staff. Had to ask for a table to be cleaned. There were quite a few shops & restaurants that looked good. Gates are unbelievable- a few seats & most people had to stand. Stifling heat in it too. Thankful to get out & onto flight.
Experience At AirportDeparture Only
Date VisitSeptember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
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