Naples Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 71 reviews
3/10
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1/10

"Avoid this airport"

(United Kingdom)

Trip Verified | Avoid this airport. From the very entrance and all the way through it has been designed by a buffoon. It is really uncomfortable in every way and unfriendly and chaos. The list of serious issues is far too long to mention but it’s not a bad airport it is not fit for purpose. I’ll list a few, No staff, the screens show shopping channels rather than gate numbers, no aircon it is very very hot and stuffy. The gates can hold 12 people sitting or none sitting at gate B7 and maximum 50 standing for planes of multiple hundreds. There is nowhere to ask a question, nowhere to charge your phone, so noisy and bright.
Experience At AirportArrival and Departure
Date VisitSeptember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"no charging points anywhere"

(United Kingdom)

Trip Verified | The WiFi was not working or I was unable to login to it and there were no charging points anywhere for general use by customers. There were a few in the food area bit they were switched off when they were closed. I arrived via Rome and there were charge/usb points in the waiting areas. This needs to be extended to Naples and provincial airports like Lamezia Terme where l experienced exactly the same problem. Apart from that and that no drinking water seemed to be available in both airports everything else was fine if only these issues were resolved. staff was unhelpful when approached.
Experience At AirportDeparture Only
Date VisitSeptember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"Way too many people for the area"

(Italy)

Trip Verified | Overcrowded. Meanwhile an announcement advises you to keep 2 arm lengths apart! Way too many people for the area. Long queues for duty free & food. Not nearly enough staff. Had to ask for a table to be cleaned. There were quite a few shops & restaurants that looked good. Gates are unbelievable- a few seats & most people had to stand. Stifling heat in it too. Thankful to get out & onto flight.
Experience At AirportDeparture Only
Date VisitSeptember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"not putting in any effort at all"

(Canada)

Not Verified | It's like they pride themselves on not putting in any effort at all. We arrived 2.5 hours before our flight, but the check-in desk only opens 2 hours before your flight's departure time. The line moved extremely slowly and it took us 1h 20m to get drop off our check luggage. Each clerk takes over 5 minutes per customer, I still don't understand how each transaction can take so much time. Every 15 minutes, a clerk would shout a flight destination that was leaving soon to get those people to the front of the line. I hope you have good ears, because there's no speaker system. Just a clerk shouting. By the time we got through that process, our flight was starting to board in 10min. Following the signs as best we could, we arrived at our gate 25 minutes later - by now the flight's scheduled departure was in 15 min. Upon reaching the gate, the lineup was enormous and no one had even started boarding. They were waiting for a bus to shuttle passengers to the plane on the tarmac. It took 40 minutes before a bus even showed up, and even then they worked as slowly as possible to get passengers through. Nothing works well in this airport. The staff show no intention of making progress, they just slowly walk around and socially chat with each other while the line just keeps growing. It reflects poorly on the city. This isn't even the bare minimum, it borders on deliberate apathy.
Experience At AirportDeparture Only
Date VisitAugust 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"there are way too many flights for the size of the airport"

(United States)

Not Verified | This airport sucks. It is way overcrowded and feels like there are way too many flights for the size of the airport. On the way there, they lost my bag and no one was helping. We stood in line for an hour just for the people to say they couldn’t help us and didn’t know who could. When we were leaving and reached DC, we were informed Naples airport had also 'misplaced' my friend’s dad’s bag. Again, no one tried to help and the service was so slow. Do not recommend flying in or out of this airport.
Experience At AirportArrival and Departure
Date VisitJuly 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"The whole airport is filthy"

(Ireland)

Trip Verified | Horrific experience. The weather report stated it was 31 degrees. Yet inside there there is absolutely no air conditioning. The whole airport is filthy. Bathrooms in a shambolic state. Will certainly never visit again. Many websites states that the only operating lounge in the airport, Pearl lounge has air conditioning. It definitely does not. The bus trip from the plane to the gate was also hot and stuffy.
Experience At AirportArrival and Departure
Date VisitJuly 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"security moved at a snail’s pace"

(United States)

Not Verified | Entered Airport around 9.45 for an 11.40 flight to Dublin. Thought this would be plenty of time to check bags, get through security, and grab a quick lunch before our flight. Boy were we mistaken. There were only 2 employees checking people in for Aer Lingus, with a line up 100 people that extended past the very long line ropes (they were expecting a long line, and got an even longer one). Even people without bags to check had to wait in the line to check in because online system was not working. Waited an hour in line and by the time we were able to check our bags flight was already boarding. Also found out that our family of 4 was separated because the airline had changed seating even though we had booked the seats in advance 4 months out. Then security moved at a snail’s pace and had a giant line, took another 20 minutes or so. Had no time to get food or use bathroom, were told to hurry up because the plane was about to close boarding in one minute. We rolled our eyes and luckily made it but can’t believe we almost missed our flight we arrived multiple hours in advance for simply due to airport mismanagement.
Experience At AirportDeparture Only
Date VisitJune 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"the airports staffing and organisation was severely lacking"

(United Kingdom)

Not Verified | The worst airport experience ever, we had a really early flight to return to the UK from a holiday in Sorrento. The flight departure was 06.20 hours. We left our hotel at 03.00 and arrived at the airport just before 04.00 - things were going too well, on arrival, there was not yet a check in desk allocated, so we had to hang around. Once booked in, the nightmare really began, the queue to get through the rest of the airport and security was horrendous, can’t think that the volume of people was unexpected, so the airports staffing and organisation was severely lacking. It was akin to kettling, the queue took forever with the irony of displays reminding you to social distance whilst they were forcing people together. The process took so long, we had to run for the flight, were last on the plane and my daughter was in tears due to a lack of chance to use a toilet. There was no chance to eat or get a drink. The stress was terrible, marred a nice holiday and has made us think twice about using an Italian airport again. It was disgusting, and clearly has put peoples health at risk. Manchester airport was fine.
Experience At AirportDeparture Only
Date VisitOctober 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"you feel like you are in prison"

(France)

Not Verified | At first, good looking airport. And then you understand no one speaks English here. They expect you to know Italian even though this is an international airport. Also, once you pass the control (passport, id) to reach your gate, you feel like you are in prison, very noisy, just one vending machine. Honestly I pity you Naples airport. Very bad. The police who control our id and passports are more likely having a holiday rather than working. We waited 20 min for one of the police boarder control to check something and she returned with a coffee. And the WC is a nightmare.
Experience At AirportArrival and Departure
Date VisitJuly 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"kicked us out of the airport"

(Romania)

Trip Verified | They kicked us out of the airport in the middle of the night at 4 degrees. We were about 20 people with an early flight to attend. We all experienced what its like to be homeless, to try to beat the cold by covering us with plastic bags. Considering the amount of money we spent in Italy, you people really need to have something open in the night near the airport for getting more money, at least, the compassion or care looks like it’s not in your agenda.
Experience At AirportDeparture Only
Date VisitJanuary 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
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