| Bombay International Airport is new but, still an awful airport. Departure: Mosquitoes menace. Taxis have to drop off their passengers in the third row away from the terminal. There are no luggage carts existing at the drop off. Nor is there any wheelchair assistance for disabled passenger to reach the check-in counter and receive airlines disabled assistance. Weird security rules. Once you enter the airport with a valid ticket, you are not allowed to go out. I had a long transit and wanted to go out and do some sightseeing. But I was not allowed to go out, so had to spend many hours in the airport. Thousands of travelers on the curbside. BOM is a new airport, but still in India, with all of its bureaucracy, like their "security related" yet bizarre entry restrictions! The space feels claustrophobic, especially with its crowds of staring people it is confining and smothering. No concept of customer service. All and any Personnel are rude, ill-mannered, and cheap. Extremely pathetic! The eating places are unhygienic - not sure if they wash their hands. Food and waste is handled with same hands. Not all restaurants are open/ready at food court. No one in the airport can actually provide practical / useful information. No information desk is visible. Pre-Immigration security is confusing as there is a different line for women! Lots of counters for Immigration stamping, but very few have officers in them. No one follows lines. Bureaucratic nightmare – innumerable security checks! Duty-free shop staff knows nothing. Airline staff are unable or unprepared to control the passengers at the gate – mad rush to board. Arrival: No information about ‘Pre-paid’ taxi. The counter with sign for 'Pre-paid' had no person there! Taxis, when found, are pathetic. No one in the airport can actually provide practical / useful information. No information desk is visible. Rude, staring people. Would avoid any transit if I could.