Mumbai Airport

Not Verified | Worst airport I have come across. Long queue at immigration on arrival without any help specially for elderly people and with children. Fingerprint scanner doesn't work properly. took us two and half hours to get out of airport. Would definitely avoid Mumbai airport if we have a choice. Same at international departure , rude staff at check in desk then security and again immigration on leaving airport. What a stressful experience. I don't see all these formalities at many other airport. Avoid Mumbai airport if you can.

✅ Trip Verified | An airport that has no interests in it's customers or any sort of service. Not enough immigration staff, the queues were so long and no one cared. The airport staff guy helping customer baggage through the customs x-ray machine hinted at wanting to be paid, even though he was doing an airport job which he was paid be do. Went to the prepaid taxi service who refused to go the destination in Andheri West which I wanted to go, due to some road closure. One of the most stressful experience I have gone through. Surprised that with all international travelling, one of the abysmal airport experiences I have had. I wish there was a zero rating which is what this airport deserves.

✅ Trip Verified | Mumbai Terminal 1 Domestic terminal of airport, relatively small but busy either arriving terminal by bus or connected to aerobridge not a long walk to baggage and exit. Few eatries and a alcohol shop at baggage area, clean toilets, cab booking counter available just before exit, complementary terminal transfer bus to Terminal 2 available from outside. Overall arrival experience is mostly good, should have more food options.

✅ Trip Verified | The terminal is huge, and interiors are great. Unfortunately, they are let down by several factors. First of all, the airport wifi is horrible. They ask for Indian phone number to access and get the pin, but in addition, they are only providing for 45 minutes. After that, the message pops up to buy an "exciting wifi pack" of 1, 3, 5, or 7 days. What logic is this, that for a matter of few hours, one should buy wifi pack of a day. The Air Conditioner and Ventilation is horrible - feels like a sweat shop. Somehow, immigration was quick, duty free is good, but these things are covered up by poor quality of basic amenities.

✅ Trip Verified | Terminal 1 Smaller terminal used by domestic LCC. After disembarking not long walk to baggage and exit. Few snacks counter at arrival near baggage and exit. Prepaid cab counter near exit. There is also an auto rank for short distance. There is also a BEST bus stop but not suggested for someone with heavy baggage. Airport special AC bus also available for few routes, may check routes and decide. For passengers having next flight from terminal 2 free shuttle bus available after exit, just follow the sign. Sufficient chairs available at baggage area for those who needs to wait along with clean toilets.

✅ Trip Verified | Emigration counter was over crowded. There was no proper queue. The officers at the counter were confused and slow, made us stand for a long time. There was no person to complain to about it. Talked to one Indigo staff and he said its all under govt and it's not his department.

✅ Trip Verified | This airport staff is so disgusting that does not know how to behave, not well-mannered, not well-educated.

✅ Trip Verified | This is one airport that boasts huge terminal, but is seriously let down by several bits and pieces. To begin with, airport parking fees are extremely exorbitant, even for one hour parking. The wifi system is even more horrible - 45 mins free, after which purchase a 1/3/5/7 day pass, which is useless if you are going for long duration international travel. To access it is even worse, because one needs a phone number and pin, which not everyone can get. It is deliberately kept inconvenient for passengers. Only one star for this kind of deliberate passenger inconvenience and incompetence.

✅ Trip Verified | This review is for Terminal 1 of Mumbai airport. Small terminal with respect to T2, only domestic flight, divided into two parts, boarding gate 1 to 20 on ground level, boarding gate above 20 on first floor. I was having flight from ground level, I arrived at T2 with my next flight from T1. I arrived around midnight, and the next flight was early morning. After clearing security there is a very small area with insufficient food options and during the night only 2-3 snacks counters open. The lounge does not operate 24 hours and opens at 5. No smoking zone, no recliners anywhere at terminal. WiFi only for 45 min and very poor signal and disconnects regularly. Washrooms were clean. In short not suggested for long layover.

✅ Trip Verified | Worst airport I have ever experienced! Traveling from Colombo to Nairobi via Mumbai as transit point. They refused to provide boarding passes until the very last moment and didn’t let us pass through security clearance hence we were denied from entering the lounge area to refresh ourselves to a meal. We were stuck in a small area just before security clearance for over 6 hours without any water or food. There was a broken vending machine and that was it! Although the airport looks amazing the staff are anything but. They aren’t trained to handle simple tasks and their attitude is appalling! Extremely unprofessional. Would not recommend this place to anyone.