Mumbai Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 280 reviews
4/10
4 star Skytrax Rating
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7/10

"not long walk to baggage and exit"

(India)

Trip Verified | Terminal 1 Smaller terminal used by domestic LCC. After disembarking not long walk to baggage and exit. Few snacks counter at arrival near baggage and exit. Prepaid cab counter near exit. There is also an auto rank for short distance. There is also a BEST bus stop but not suggested for someone with heavy baggage. Airport special AC bus also available for few routes, may check routes and decide. For passengers having next flight from terminal 2 free shuttle bus available after exit, just follow the sign. Sufficient chairs available at baggage area for those who needs to wait along with clean toilets.
Experience At AirportArrival Only
Date VisitSeptember 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"officers at the counter were confused and slow"

(Oman)

Trip Verified | Emigration counter was over crowded. There was no proper queue. The officers at the counter were confused and slow, made us stand for a long time. There was no person to complain to about it. Talked to one Indigo staff and he said its all under govt and it's not his department.
Experience At AirportTransit
Date VisitSeptember 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"not well-mannered"

(India)

Trip Verified | This airport staff is so disgusting that does not know how to behave, not well-mannered, not well-educated.
Experience At AirportDeparture Only
Date VisitAugust 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"seriously let down by several bits and pieces"

(United States)

Trip Verified | This is one airport that boasts huge terminal, but is seriously let down by several bits and pieces. To begin with, airport parking fees are extremely exorbitant, even for one hour parking. The wifi system is even more horrible - 45 mins free, after which purchase a 1/3/5/7 day pass, which is useless if you are going for long duration international travel. To access it is even worse, because one needs a phone number and pin, which not everyone can get. It is deliberately kept inconvenient for passengers. Only one star for this kind of deliberate passenger inconvenience and incompetence.
Experience At AirportDeparture Only
Date VisitAugust 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"not suggested for long layover"

(India)

Trip Verified | This review is for Terminal 1 of Mumbai airport. Small terminal with respect to T2, only domestic flight, divided into two parts, boarding gate 1 to 20 on ground level, boarding gate above 20 on first floor. I was having flight from ground level, I arrived at T2 with my next flight from T1. I arrived around midnight, and the next flight was early morning. After clearing security there is a very small area with insufficient food options and during the night only 2-3 snacks counters open. The lounge does not operate 24 hours and opens at 5. No smoking zone, no recliners anywhere at terminal. WiFi only for 45 min and very poor signal and disconnects regularly. Washrooms were clean. In short not suggested for long layover.
Experience At AirportDeparture Only
Date VisitAugust 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Worst airport I have ever experienced"

(Sri Lanka)

Trip Verified | Worst airport I have ever experienced! Traveling from Colombo to Nairobi via Mumbai as transit point. They refused to provide boarding passes until the very last moment and didn’t let us pass through security clearance hence we were denied from entering the lounge area to refresh ourselves to a meal. We were stuck in a small area just before security clearance for over 6 hours without any water or food. There was a broken vending machine and that was it! Although the airport looks amazing the staff are anything but. They aren’t trained to handle simple tasks and their attitude is appalling! Extremely unprofessional. Would not recommend this place to anyone.
Experience At AirportTransit
Date VisitJuly 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Worst place ever to transit"

(Canada)

Trip Verified | Worst place ever to transit. I had a 23 hours of transit and there is no food or water anywhere in the airport! Just a machine with chocolate and chips, but what about lunch for a long transit? Without visa, you can’t go to the restaurant side, so without visa you can’t have access to food. I had to fight with staff and being crazy enough that they bring me something to eat. Put some sandwich and water available in the airport, don’t think it’s too much.
Experience At AirportTransit
Date VisitJune 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"Horrible staff at arrival"

(Singapore)

Trip Verified | Horrible staff at arrival. I tried looking for my lost item. No one could help. Customs officer was very unprofessional. People sent me to other people no one even knew where the lost and found department was. Customs offers was making me uncomfortable I was travelling alone as a girl.
Experience At AirportArrival Only
Date VisitMay 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"I have never seen such friendly and helpful staff"

(United States)

Not Verified | People always talk about wifi and services at the airport but they never talk about the staff themselves. Amenities are great but amenities do not work without proper staff. I am here to talk about the arrivals staff. I had lost my OCI and passport connected with OCI. I had gone thru the entire airport to look for it. It was the Superintendent in-charge and few more officers who actually helped me find my documents by back tracking my movements reminding me what I did after I entered the airport. Bottom line is I have travelled the world and I have never seen such friendly and helpful staff. Hats off to the entire Customs and Police staff at the Mumbai International Arrivals staff.
Experience At AirportArrival Only
Date VisitApril 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
1/10

"Transit process is very confusing"

(India)

Not Verified | Transit process in Mumbai airport is very confusing and time taking, security personnel waste unnecessary time in checking one bag again and again, very pathetic. No other airports in India harass their passengers like Mumbai airport authorities.
Experience At AirportTransit
Date VisitFebruary 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no