Mumbai Airport

Not Verified | The new airport is wonderful. However, this review specifically relates to the behaviour and attitude of the staff that man the security checks at the airport on departure. I can summarise their attitude towards customers as arrogant, rude, unhelpful and completely lacking of any respect whatsoever. I would urge the airport authority to seriously appraise these staff and teach them manners, appropriate behaviour ethics and how to respect travellers when they are going through the security checks at this airport. They seem to completely lack these characteristics and moreover are blatantly a seriously lazy lot of individuals.

✅ Trip Verified | Beautiful, I have flown in and out of the International airport many times. This was my first time departing through the domestic part of the international terminal. The airport is clean, beautifully made and has a variety of shopping and eating choices. It is spacious with lots of good lighting. In fact, it is easily one of the more pleasing airports that I have been through. But please do allow us to have free wifi without having to send a code via our phones. Otherwise, a very good experience.

Not Verified | This airport is a joke. Takes 3hrs to get to departure gate from ticket counter. Worst queue management. Never ever coming back to India.

✅ Trip Verified | It is easier to arrive at this airport rather than leave, plus arriving isn’t that easy either. Don’t be fooled by the modern terminal, this airport is full of calamity. The security and immigration lines are the place of extraordinary inefficiency, it is like they don’t want you to ever come back. Excruciatingly slow. When you are through all that, the relatively calm and spacious airport, with fairly good food and shopping options, gives away to the final test. The departure gate is always a total mess, even though they do it multiple times a day, with plenty of huddles by staff, gesticulating, late playing of queuing signs, switching of said signs and causing mass chaos, it is a total nightmare. A 12 year old with some common sense could act as a management consultant and sort it out. It is a simply terrible experience. On leaving the airport I felt like that character from Argo who celebrates when leaving domestic airspace when getting out of the country. There is sadly nothing that can be done except grinning, being patient and letting the disfunction wash over you. Or write a review like this and get it off your chest.

Not Verified | Very poor quality of cleaning in food court of terminal 2, it was a disgrace to city airport and clean india. Some time ago this used to be good even for night flights, but now it is very poor.

✅ Trip Verified | Mumbai is my hometown. However, I am extremely disappointed with the airport and it's service. 1. Firstly, the cleanliness of toilets in the airport is extremely bad. 2. Why have a WiFi connection in the airport when you need your phone number to generate an OTP to connect to it? People in the international terminal need access to WiFI only because they do not have access to a mobile phone connection. Isn't this something logical? There's another option to connect to the WiFi if someone doesn't have access to a mobile phone by contacting an agent at the airport. There are no directions about how to find these agents; are they assigned to a particular kiosk? Overall, this is absolutely disappointing that such a major airport does not provide free WiFi to its guests upon arrival. If you really want people to verify their identify to connect to the WiFi, then here are two simple solutions: a. Have them use their ticket number/Booking confirmation as a proxy for verification to connect to the WiFi b. If you have issues with providing free WiFi connection to guests at the airport for extended periods of time, maybe provide guests with the option of using WiFi free for 30 minutes. In this time, people can gain access to other ways (email) of getting an OTP or verification code to connect to the internet. I would think that these things would naturally occur to airport staff, and such provisions will be made for guests especially at an international terminal. When other airports, both in the country and outside have implemented these simple solutions, why is this not implemented in "one of the best airports in the world?" 3. Ridiculously long wait times at customs. Maybe try increasing the number of outlets at customs? 4. Supper inefficient and rude ground staff at baggage claim. I was waiting in line for 15 minutes below a board that said "XYZ" airlines at the baggage services only to find out that this queue was not dedicated to that particular airline. Here's a question: Why have such a big display board in the wrong place? I was standing in front of an agent for 5 minutes with no response from this person. I had to attract this person's attention from a distance of 5 feet to be able to get my questions answered. This person wouldn't even acknowledge the fact that someone was standing in front of them. I was then treated with an extremely rude response, only to be interrupted and directed to the next agent.

Not Verified | Check-in, security check and passport control: all three were comfy at BOM on Tuesday (3.09.19). The reason may be- not many flights departing during evening time. The airport was virtually empty which was quite a surprise for being in Mumbai. Nevertheless, the experience was soothing. The lady at info center in Duty-free was very polite and aptly dressed up in saree. The airport is small as compared to DEL but the layout of the terminal is very optimally designed keeping in view the space available. The interiors are modern blended with some Indian touch. Peacock design is absolutely stunning. Overall a very good experience, earlier of which I was apprehensive.

Not Verified | This is an ongoing issue, every single time either the gate is not available or the ground staff have not arrived to the landed airplane to assist. We have to sit in the airplane for a significant amount of time, post the estimated arrival. I'm not going to say thanks because I doubt you going to take any further step but I hope you realise the pain, you are a pathetic airport to travel via.

Not Verified | One of the worst airport experiences. Despite being the financial capital of India, the domestic airport departure is one of the most cramped, dirty and one without amenities. There are mo proper food courts. No smoking area (they had earlier but closed it to have more money making outlets) , not enough seating... people are queing till the security check.

✅ Trip Verified | Whenever I arrive at Mumbai airport with family they don't have a separate queue for family with kids. Most of the time I arrive on flights at night time and due to the time difference kids are sleeping or tired. From getting out of plane until picking up our luggage it can take almost 1 hour, some times more especially at the immigration counter as there is no seperate line for family with kids. Just a suggestion that they should have a separate line for family with kids to clear them as soon possible.