Mumbai Airport

Not Verified | I lost my wallet with all my credit & debit cards, license, job ID plus cash at Mumbai international airport, I never thought to get it back. During our boarding to our connected flight to TRV, Air India staff provided lost and found number, we called 1st day, they told us to call back next day and next day we called they found the wallet with all our ID's plus cash. They wanted to get the wallet in person with copy of our passport and boarding pass. we authorized our cousin who live in Mumbai to collect the wallet. They sealed our wallet in a box very secure. We feel very proud of the lost and found department at the airport. Great service.

✅ Trip Verified | The airport which is built to cater the Megacity of Mumbai does not live up to the expectations. The first thing I noticed upon arrival is the poor air-conditioning. The airport temperature is not comfortable especially after a 10-15 minute walk from the gate to the Immigration. I also noted that some travlators were out of order without any signage. The airport taxi situation, especially in the Uber pick up zone gets extremely chaotic. When departing from the airport the air-conditioning was poor throughout all the way till the gate. The temperature was uncomfortable. I even noticed a pigeon flying inside the departure check in area. The Immigration queue was poorly organised with people jumping the lanes without any one maintaining the order. I also noticed multiple ceiling panels were missing in the Immigration area which is something one would not miss while waiting in the long queue. Overall the airport was a sub par experience considering it is the gateway to Mumbai which is one of the largest cities in the world.

Not Verified | I love the overall vibe of Mumbai airport, the artworks keep changing and I am happy to spend time walking around gazing at the same. The Adani Lounge on the international side is quite good and has enough to keep you fed and rested before the flight. There are also a good variety of food and shopping options. I think the number of security counters needs to be increased for international travel, I was traveling at an off peak time so it was ok but during the rush hours it can take a bit. The arrival experience was also quite good and I was out of the airport within one hour of arriving at the international flight. I remain a bit mystified by the habit of scanning handbags of all passengers on arrival after immigration and baggage collection which I have rarely experienced at other airports in the world. The airport charges for parking and even for taking Uber have become really high though and need to be rationalised, since passengers already pay a significant user fee and the airport is not connected to a metro line or any public transport option so this is quite usurious as a practice since it is not like you can choose to avoid taking a taxi. The only way to avoid these charges is to use an auto rickshaw which is not possible with luggage.

Not Verified | Mumbai Airport assistance for wheel chair and help was 5 star. British airways staff was very kind and courteous.

Not Verified |  Some improvements compared to my last visit but still, it does not get any better. Immigration crowd has no improvement yet, especially for Indian passport holders. E-visa queue however, was quicker. Baggage claim was a headache, and time consuming. Wifi, still pathetic, requires an Indian phone number and 45 minutes validity makes it absurd and sickening for foreign passengers, especially those in transit. Customs officers are nothing but thieves, and incompetent bureaucrats who are fleecing from everyone, even children. Taxi operators can charge absurd fares sometimes, so Uber should be trusted more than anyone else.

✅ Trip Verified | I travelled from Mumbai to Dubai. Luggage check in took much longer time for all passengers. So at 10-45 pm we all were at immigration. Plane take off time was 11-30 pm Immigration was hugely crowded. No officer was there to take care of the mess. To take care of the passengers who may miss their flight because of delay in immigration. Only 4 windows were open for some 100 passengers. At the same time other4 windows are running in peaceful manner for 10 businesses class people or diplomats. Officers managing those windows show next level of rudeness if economy passengers request them for immigration check. Airport and all airlines need to realise that they run only because of economy passengers not because of 5% business class passengers.

✅ Trip Verified | The airport is beautiful and the security is efficient but do expect to queue for as much as half an hour when there are many flights departing. In the early morning (before 7 am) many of the better food venues are shut so passengers craving for a coffee or a snack have no choice but purchase from the small stalls that sell substandard sandwiches, samosas and coffee, chai etc. at astronomic prices. I fully understand this is an International Airport and is located in a business hub of a mega polis but if you charge the equivalent of 4 to 4.50 Euros for a sandwich or 3 Euros for a coffee that would cost 20 - 30 inr at an Indian train station at least upgrade the quality and cleanliness.

Not Verified | The Airport is wonderful! Something we had always hoped our country could achieve. It’s spacious and beautifully done up. The greatest disappointment was the Loyalty lounge. Tables were filthy. Not cleaned for ages. The toilet was not accessible by a wheelchair!

✅ Trip Verified | I had extremely poor experience at Mumbai Airport from the staff. They were very rude at their check in counter and was also not giving proper information. Also gave the wrong information that ruined my whole Journey. Never recommend this airport to any one.

Not Verified | My experience when going through security at this airport was the best I have experienced. I have a colostomy bag fitted after having bowel cancer, the security guard that did my search enquired what it was then proceeded to enquire on my health and to wish me well it makes such a change to not be shunned as is the case in most airports, congratulations to whoever is doing the training and education job.