Mumbai Airport

Not Verified | Transit process in Mumbai airport is very confusing and time taking, security personnel waste unnecessary time in checking one bag again and again, very pathetic. No other airports in India harass their passengers like Mumbai airport authorities.

Not Verified | Very slow immigration process while exiting country. Some officer at the counter just left leaving the queue. Some officers go out for extra checks and never come back. Passenger standing at their counter (queue) need to wait a long time and then finally change counter. Lots of time wasted.

✅ Trip Verified | The airport is excellent from inside, however it is mismanaged. COVID measures and rules for arrival testing were not communicated correctly. The information desks were empty and I had to hassle to get correct information. Airport complementary WiFi is for showcase and does not work. International arriving passengers were directly sent out of the gate, without allowing them in arrival lobby.

✅ Trip Verified | I was suffering from a back injury when traveling to Mumbai. I was not allowed to check -in at Qatar for not filling the"newdelhiairportform - the form was accessible from phone but refreshes every min or so which makes it impossible to fill-it and complete it. I had to call a friend who helped fill this form for proceeding with check-in in Moscow. You should expect a bus trip On arrival at Mumbai airport, you will be asked to fill in another form for covid and expect a mandatory PCR test. This takes more than an hour and the process is very chaotic. There are two lines - one to submit the form and the other to pay the RS680 for the mandatory PCR test. - The apprentice would again fill an online form in addition to your hand filled form. Once payment is made, they would direct you to the PCR test booth before they would let you leave the airport. The departure from Mumbai airport is also chaotic. I wanted to change my seat and pay $98, but there is a different counter and a separate line where you have to pay this amount - expect at least 1hr before they would accept your payment and give you another seat, even when there are only 2-3 passengers in from of you. Things are extremely slow and no one exactly understands the process, please arrive 4hrs early for your departure.

✅ Trip Verified | The airport staff is highly unprofessional. The distance from security check to gate no. 40 of departure is too much and at times one does not feel like walking so much that too with bags. There are battery cars inside airport to carry people but the drivers are too lazy and are always in a scope to evade their duty. I have no clue whether the management of Mumbai airport has even a bit of knowledge.

Not Verified | All passengers were herded to the lower level for covid test. It was chaos! 1) There were 4 counters for paying Rs 600 but there was no social distancing at all. Passengers with bags in trolleys stood in haphazard lines. The ladies at the counters had no change. 2) After payment, there was a long queue, first to pick up the bar code and then for the test. Passengers were almost touching each other. When I asked the man behind me to move back, he refused. 3) I asked to talk to the supervisor, who directed me to a booth. Every day, every flight carries ~300 passengers! Why can’t the airport provide better amenities. If I get covid, it will be because of the airless crowded room where covid testing was done!

✅ Trip Verified | I travelled alone with 6 month old baby and had booked wheelchair assistance. Wheelchair assistance was provided by Mumbai airport. I am so thankful for excellent service provided. He carried both me and my son in wheelchair along with our hand baggage. He also helped to take my checked in bags from the belt and waited till my parents received us outside the airport. Thank you very much Mumbai airport.

Not Verified | The airport staff was helpful and cooperative. But, the 1.5m distance has not been followed on the airport. Also, there was not good facilities for food for transit passengers. Apart from lounge and hotel the facilities to sit were not comfortable . The staff was trying to convience to get the lounge or hotel which according to me was bit expensive for three hours. There should be good cafes and restaurants at reasonable price before checkin and departure. Also, the washroom were not clean. Apart from that the airport was clean and after check-in the shops and restaurants are good but bit expensive. The options should be available for passenger for lounge, hotel and other than that comfortable stay those who don't want to spend much.

Not Verified | I spoke to the customer care agent to check on a few queries regarding my travel, she sounded to be very rude and not in a mood to reply to any questions. Her tone was not pleasing as though she simply needed to hang up the call and was not ready to help up with any information being asked. Bad experience received from customer care.

✅ Trip Verified | I travelled during pandemic times and considering the situation, Mumbai airport made very nice arrangements. To begin with, in order to enter the airport there was a long queue due to social distance and temperature check formalities but was inside the terminal sooner than anticipated. Check-in took a long time and this is where airport staff should work more efficiently. Though when I was through, security check was also conducted thoroughly. Here though, there is a lot of scope for Mumbai airport to conduct staff professionalism training, remember it’s an international airport and second gate way to India. The cleaning staff and boarding staff were professional and maintained decorum of the house. Overall Mumbai airport is doing a good job, just work on polishing all your staff members and it will indeed be a great airport.