Montréal Airport

Not Verified | This has to be the worst airport in the world. 1 week interval and we had more than 1 hour delay each time. The first time is because they lost luggage and couldn’t find them anymore. The second time is because a truck broke down behind the airplane and it took them over an hour to move it out the way. This airport is run by amateurs really.

✅ Trip Verified | I'm writing this review as I am waiting for the baggage claim to finally deliver our luggage. Being the only airport in Montreal, it feels as though no effort was put to accommodate incoming/returning travelers. I have been lucky enough to visit quite a few other airports in the past and Montreal Trudeau has one of the slowest luggage delivery I have ever seen. This is a shame as I am from the region and am stuck with this situation, I can only imagine how incoming tourists must feel about Montreal when they have to wait 1+ hour for incoming luggage. I could forgive a single occurence but this is not an isolated incident as previously stated.

✅ Trip Verified | The immigration process on arrival was confusing; you have to use kiosks, I don't recall there being any signs explaining the process, and the staff were only offering advice in French unless you asked for help in English. I did carry-on only, but the baggage claim area had large signs saying not to expect bags to be delivered until at least 30 minutes after the flight. I got through, and once in the public area it was easy enough to get Canadian cash, buy a bus ticket, and find the bus into town. Departing back to the US was more disappointing. The trusted traveler lane was closed when I tried to go through security, and while the CATSA website says that trusted travelers can get front of the line privileges when the lane is closed, this was not honored at the airport. The security clearance procedure was also confusing; for example, while they require all suitcases to go into trays on the X-Ray, there were no signs explaining this, leading to a delay in getting through while the security officer helped me to find extra trays for my bags. Once through Security and US Customs the transborder terminal seems nice enough, though in common with a lot of airports the food and goods for sale were quite expensive. While Montreal is a decent enough airport, I feel that it would benefit from more signs explaining what is required at immigration and security.

Not Verified | I feel there is a scam going on there at the duty free shop. I bought some items and when I went to pay for it, the young woman spent a time counting out the notes. She did it three times and could see I was watching. She then claimed I gave her $120 instead of $140 and wanted another $20. I told her I gave her 7 $20 bills and watched her count them. She acted sheepish and then said I was right. About 20 minutes later, I went to pay for something else. I handed the cashier 2 x $20’s and a $5 and asked her to charge the rest on my credit card. When I checked the receipt, she only credited me $25 of the $45 I gave her in cash. I called her out on it, and she gave me back my one $20. It just seems too much of a co-incidence that this happened with two different cashiers. The first cashier was not there when I paid the second time. I then walked up to an officer in uniform and reported it, and while I was doing so, the cashier stopped serving customers and was watching me report the issue. The officer said he was with customs and he was the incorrect person to report it to and that I should speak to a manager. I felt uncomfortable as I was being watched continuously by the cashier. It has been bugging me ever since. Hopefully the right person sees this. It was an Air Canada terminal in the 600’s and the flight was to Los Angeles.

Not Verified | Terrible. Disgustingly hot - absolutely zero air flow let alone cool air. And, no toilet paper in bathroom and no hooks to hang bag on which was critical being that the entire floor around toilet was wet. Felt like I was in a developing country. Awful.

Not Verified | While the airport is run smoothly this must be the slowest luggage service I have seen. We waited 40 minutes for our luggage and this is not the first time it happens. This is a recurrent problem.

✅ Trip Verified | Arriving at the airport is not a problem. The border can be a bit overwhelming, but does not take long. Departing is not a problem either, but some check-in areas are a bit confusing, being in corners (such as Lufthansa's). Unless if you fly to the States, where I had the quietest check-in in my life! The downside of this airport is the wi-fi. It seems that we need to keep connecting, even if are connected with no issues! Also, it was not very clean and I saw some very full bins. Interestingly enough, when looking at the departing details, the big screen stops, shows adds, and then shows the info again. It does have a very good variety of food options, though.

✅ Trip Verified | I have family living across Canada, France and Dubai so I travel a lot to visit them. Over the past years it seems that most if not all of my travel problems occurred at this airport. Lost luggage, late for connecting flights. My latest problem occuring on my trip back to Toronto from France with a stop at Montreal this April. I landed 15 minutes before my next flight which gave me just enough time to go through customs, I also had some french saucisson (shelf stable, fermented, ready to eat, cooked, with no required storage temperature processed pork sausage meat) I declared (which are perfectly legal as I checked thoroughly on the government’s Automated Import Reference System) as I did for every past flight coming back to Canada with such products. The customs officer kept arguing that all meat products outside the USA are forbidden from being brought into the country, even after a full explanation of the law of references for her to check, called me a liar and that any previous experiences I had of bringing these products into the country where done illegally, although every time the products were checked extensively by the previous customs officers and allowed into the country, the saucisson is now in a trash bin fault of having time to argue before my next flight. I’ll never use Montreal airport for any future flights, there are always problems and this time was just the final straw.

✅ Trip Verified | Montreal airport is a relatively small airport and it's very efficient. However, it is very important for passengers to know that the public transportation from the airport to downtown is overly expensive. A bus ride will cost you $10 and more importantly the driver will only accept coins. It's very expensive compare to other airport such as Toronto Pearson that ask $3.50.

✅ Trip Verified | Inefficient. Just making a connection from Lima to Toronto, arrived at 11.25 am via Air Canada, so far it is 12.25 and together with at least 100 persons I am waiting for my luggage. They say 'technical problems' and I can see all is working, around 159 pieces of baggage were delivered. Have a risk of losing my connection flight.