Montréal Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 144 reviews
3/10
No Skytrax Rating
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3/10

"waiting areas were dirty and crowded"

(Canada)

Not Verified | The airport is dirty and disorganized. Westjet staff at this location were rude and not helpful. I was returning to Canada from an international trip and had to remove my luggage because I was switching airlines. My luggage could have been moved for me because it did not get re inspected. I had to wait at a WestJet booth which was not open to allow the transfer. I was not directed to a drop off line and got in with a crowd of new Canadians checking in and weighing multiple bags. Staff knew I was just dropping off and refused to help me. It was hard to find the drop off area because of signage. I went through customs twice. The waiting areas were dirty and crowded, seats were comfortable and it was a nightmare. Shopping areas looked ok but not many accessible from my gate area.
Experience At AirportTransit
Date VisitJune 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"airport has been going downhill"

(Canada)

Not Verified | This airport has been going downhill since the last few years. Many international flights as well as some new carriers came (one of them went backrupt), therefore there's not enough plane stands, gates, check in counters to accomodate them. As a result there's often congestion on the roads around the terminal as well as a lack of transportation options. Not to mention the endless waiting times to clear security checks point or immigration and customs inspections. There use to be another airport in Montreal area Mirabel airport that was suitable to serve and accommodate the current demand. Unfortunately this airport was closed to passenger flights and Dorval airport is a mess and unpleasant to take a flight or work there.
Experience At AirportDeparture Only
Date VisitFebruary 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
3/10

"signage was confusing and inadequate"

(Canada)

Not Verified | Arrived in Montreal 5 hours late from my original flight from London. I was very worried I would miss my connecting flight to Ottawa. I had to pass through customs and make my way through what seemed one end of the airport to another. The signage was confusing and inadequate. I tried to get directions and information from airport personnel. I was brushed off almost every time. I was given incorrect information which delayed my progress. Some even told me they did not know where I could find a particular gate. People were treated like cattle being moved along with no time to even give a word of explanation. The moving conveyor belts were not working. I had just come from Heathrow and although that airport is huge, it is well organized and the signage is clear. If I can avoid this airport I will. Rude staff, poor layout and signage are its characteristics.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"will be avoiding this airport"

(United States)

Trip Verified | We arrived here from Narita Japan for our connection flight to the US. There was a long line for security and employees just wandering around. The security staff weren't just rude, they were MEAN. Screaming at people for absolutely no reason. Told me to empty my pockets which contained my passport and boarding pass just to be screamed at down the line that I didn't have my boarding pass in hand even though prior to that I had to show it to 4 different people already. I watched them scream at a Japanese man to remove his shoes even though he already did. He was trying to explain that he already did and they just kept yelling at him. Then, we were in line for customs, only 1 employee working it seemed. The guy in front of us was upset because his connecting flight was boarding and they kept letting other people skip the line. An employee was rude to him and told him "they have to board 100 people you have time" Not all flights board 100 people. Ours was a very small plane and if his was as well he definitely missed his flight. Then in the waiting area it was filthy, the bathroom was disgusting. I absolutely will be avoiding this airport at all costs going forward.
Experience At AirportDeparture Only
Date VisitOctober 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"The airport is filthy"

(Canada)

Not Verified | The airport is filthy, washrooms out of soap and paper towels, bunch of morons changing gate number every two minutes sending travellers back and forth like yo yo's. Never ever again, done with Air Canada and YUL airport.
Experience At AirportTransit
Date VisitSeptember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Avoid this airport if at all possible"

(Canada)

Not Verified | 40 minutes in a lineup to go 2 kilometers to get to departures. Coming back from vacation, 1 hour 40 minutes from landing and bags arriving at the carousel. Standing in line now with hundreds of travelers waiting for a taxi (and forget Uber, they see the problem and are trying to absolutely pillage people). Avoid this airport if at all possible
Experience At AirportArrival Only
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"TSA people are absolutely awful"

(United States)

Trip Verified | The TSA people are absolutely awful! All of our stuff was checked and x-rayed when we arrived from Spain, but they have to redo it, imposing their own restrictions. They pull out all Liquids - tooth paste, liquids, solid deodorant, fit in a bag the size of a sandwich bag. You aren’t allowed to touch or even select what you want to save!
Experience At AirportTransit
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Avoid if possible for connections"

(United States)

Trip Verified | Avoid this airport at all costs if possible! We were forced to grab a connection in Montreal. The immigration section was an absolute nightmare. The staff is incredibly rude, unprofessional, slow, and impolite. They are ineffective also at managing lines and policies. We were forced to provide boarding passes three times in the same queue. The security had no listed signage about liquids, so after traveling carryon in four different airports, I was told in Montreal (just grabbing a connection) to dump all of my carryon liquids. They were ALL under the correct size of 100ml or 3.4 oz., but I was told that they must all fit into one bag per person. This was listed no where, nor was it conveyed to me at my starting airport. Worst experience ever with a rude service member mad with power. Once you make it through security/immigration (hopefully you make your connection) there are few food options, bathrooms are dirty, and in general gross! Avoid if at all possible for connections!
Experience At AirportTransit
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Signage was horrific"

(United States)

Trip Verified | Immigration was terrible. Only two lines to go through security. And only two staff at each line. They opened every bag going through. Slow, painful trip through immigration. When I asked staff to expedite us as our plane was boarding, you would have thought I was asking for their first born child. Staff didn’t care about travelers not flying Air Canada. Signage was horrific. After leaving an 8 1/2 hour flight, only three ladies restroom stalls upon exiting the plane. They needed at least 10-15.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"the place is still a mess"

(United Kingdom)

Trip Verified | On August 11, 2023, I travelled from a world class international airport (Tokyo-Narita) to a third country international airport (Montréal-Dorval). Despite major investments to modernize Montréal-Dorval, the place is still a mess and a horrible to transit. The major problem of this airport is the people who work there. They are unprofessional, impolite, rude and not customer oriented, especially at the screening checkpoint. The majority of them don't care about the passengers and have no empathy. The signage are bad and the waiting place are crowded. This place give a very bad image to Québec.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no