Montréal Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 127 reviews
3/10
No Skytrax Rating
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1/10

"Horrible airport to transfer through"

(United States)

Not Verified | Horrible airport to transfer through. We had tickets on Air Canada and when they cancelled our flight we were re-booked on United who also managed to cancel and we had a nightmarish experience trying to get back home. Noone was helpful, we had to pau for our own hotels, taxi fares, food and not a word of apology from the incompetent airline staff that screwed up our tickets in the first place. To be avoided at all cost for my future travel. Only positive is the smaller size and manageable lines for security and customs, else I was very disappointed with the transfer experience in Montreal
Experience At AirportTransit
Date VisitJanuary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Delay after delay and no update"

(United States)

Not Verified | Delay after delay and no update to the board. According to the screen at my gate we are supposed to board 40 mins ago, still no update. Also, they blast a really loud high-pitched sound randomly for minutes at a time. Employees just aren't communicating, and we are all kept out of the loop.
Experience At AirportDeparture Only
Date VisitDecember 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"limited facilities available"

(Canada)

Not Verified | There were limited facilities available, the airport looked dirty, cramped spaces, delayed flights, and poor communication with the staff. This airport needs more upgrading and more restaurants and lounges for passengers to relax in.
Experience At AirportTransit
Date VisitDecember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"ridiculously long wait for bags"

(United Kingdom)

Trip Verified | Efficient immigration followed by a ridiculously long wait (40 minutes) for bags to be delivered. Same experience last time I arrived here, so it looks like a systemic problem. As a result I missed my onward travel connection, costing me $90+. There is no excuse - the airport was not busy and the weather was fine. I often travel through much busier airports and bags are arriving as you reach the carrousel. Come on, Montreal, get this sorted!
Experience At AirportArrival Only
Date VisitDecember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"disorganized and incompetent"

(Canada)

Trip Verified | I have traveled to/from this airport three times. Every time there has been an issue. This is one of the worst airport I have ever been in, they are disorganized and incompetent.
Experience At AirportArrival Only
Date VisitSeptember 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"never fly through this airport again"

(United States)

Trip Verified | This is the most inept and unorganized organized Airport I have ever been to. We were in line for security for a connecting flight for 3.5 hours causing us to miss our plane. They had one metal detector. 2 custom counters open for about 300 people. Once we got through and had to get new tickets the gate was incorrect on the tickets. It added 5 hours to our travel time. I will never fly through this airport again. Ridiculous.
Experience At AirportTransit
Date VisitSeptember 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"She was so loud and rude"

(Canada)

Trip Verified | The airport is OK in terms of cleanliness, signs asking people to wear mask is almost everywhere. I am writing this review to point out one of the agents handling the boarding of flight AC307 to Vancouver. She was so loud and rude to the people. You can not help to compare her with the other agent who was soft spoken, very polite and pleasant. She was yelling at the top of her voice directing people and a big surprise to me aside from her rudeness is her not wearing a face mask. She even got upset when I pointed out that she should not yell at me because I am waiting for my friend to finish her thing with the luggage. She directed me to a sitting area with a threatening message "do not let me repeat my instructions", I find this an abuse of power over people who just want to get home. This lady should not be working with people as she does not have the energy to do that. I am an aeroplan member and always fly Air Canada but with this kind people manning their departure gate, I would probably have to think twice booking a flight with them.
Experience At AirportTransit
Date VisitSeptember 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"utter chaos and disorganization"

(United States)

Not Verified | I have never experienced such utter chaos and disorganization of an airport in my life. There were hundreds of people huddled and blockaded in a corridor. Trying to get to connecting flights while waiting for our luggage to clear customs. It was completely unsafe as the agents asked us to push everyone back which almost created a stampede. There are people in wheelchairs that were worried. They're clearly isn't serious lack of leadership and safety at the Montreal airport. I will never fly through there again. I was yelled at by a TSA agent for moving a bag of my own which I was not. Her co-worker was moving it. Absolute insanity
Experience At AirportArrival and Departure
Date VisitAugust 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Local flight handling is miserable"

(Sri Lanka)

Trip Verified | Local flight handling is miserable. Flight delays, waiting passengers inside the aircraft on the runway after landing for Long time, rushing to connecting flight, missing bags, making tensions and health inconvenience to passengers are observed during my on that particular day. I am disappointed with Montreal airport maintenance.
Experience At AirportDeparture Only
Date VisitAugust 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"The dirtiest airport I have ever seen"

(Canada)

Not Verified | The dirtiest airport I have ever seen. Masks required but no one wearing one? Unfriendly staff who were condescending. Makes me appreciate my Vancouver airport/staff even more.
Experience At AirportTransit
Date VisitJuly 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no