Montréal Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 127 reviews
3/10
No Skytrax Rating
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1/10

"You just wait for ever"

(France)

Trip Verified | It takes more time to get your luggage than the whole flight from Toronto. No information at the arrival, nobody to give some kind of information. You just wait for ever.
Experience At AirportArrival Only
Date VisitJuly 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"It is dilapidated, dirty"

(France)

Trip Verified | A scandal this airport! One of the worst in North America! It is dilapidated, dirty, the toilets are not clean and not all functional. Avoid if you can! Un scandale cette aéroport! Un des pires d'Amérique du Nord ! Il est vétuste, sale, les toilettes ne sont pas propres et pas toutes fonctionnelles. A éviter si vous le pouvez!
Experience At AirportDeparture Only
Date VisitJuly 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Worst airport ever to transit through"

(United Kingdom)

Not Verified | Worst airport ever to transit through!! One and a half hours from deplaning from Europe to clear transit line to USA. You have got to be kidding me. We will think long and hard about flying Air Canada and transiting thru Canada to go abroad from the USA.
Experience At AirportTransit
Date VisitJuly 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the airport is grossly mismanaged"

(Canada)

Trip Verified | YUL might just take the cake of the worst airport experience I’ve ever had. Its quite clean, and has moderate facilities. You will be able to find empty chairs and charging ports. There is a Tim Hortons here, though typically of Canadian airports, not much else that will give a decent bang for your buck. The bathrooms are not abundant and not super clean but they suffice. Very few of the staff have ever shown me even basic standards of politeness and service. Customers pick up their luggage for a connecting flight and recheck it in even though they don’t intend to leave the airport. When you exit an airport, should you not have the option to stay in the international terminal? Why should I be forced to exit the terminal? If I have to pick up my bags, which is already ridiculous, why cant they be on the conveyer belt instead of thrown to the sides randomly alongside hundreds of others of bags. If you are forcing customers to pick up their luggage, why don’t you have more than one staff member who is helping them check it in for their next flight? The line dedicated to checking in without a connecting flight was much faster than the fast lane for customers who were already forced to pick up their baggage unnecessarily.
Experience At AirportTransit
Date VisitJanuary 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"run by amateurs"

(Finland)

Not Verified | This has to be the worst airport in the world. 1 week interval and we had more than 1 hour delay each time. The first time is because they lost luggage and couldn’t find them anymore. The second time is because a truck broke down behind the airplane and it took them over an hour to move it out the way. This airport is run by amateurs really.
Experience At AirportDeparture Only
Date VisitJanuary 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"no effort was put to accommodate incoming/returning travellers"

(Canada)

Trip Verified | I'm writing this review as I am waiting for the baggage claim to finally deliver our luggage. Being the only airport in Montreal, it feels as though no effort was put to accommodate incoming/returning travelers. I have been lucky enough to visit quite a few other airports in the past and Montreal Trudeau has one of the slowest luggage delivery I have ever seen. This is a shame as I am from the region and am stuck with this situation, I can only imagine how incoming tourists must feel about Montreal when they have to wait 1+ hour for incoming luggage. I could forgive a single occurence but this is not an isolated incident as previously stated.
Experience At AirportArrival and Departure
Date VisitMarch 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
no
5/10

"immigration process was confusing"

(United States)

Trip Verified | The immigration process on arrival was confusing; you have to use kiosks, I don't recall there being any signs explaining the process, and the staff were only offering advice in French unless you asked for help in English. I did carry-on only, but the baggage claim area had large signs saying not to expect bags to be delivered until at least 30 minutes after the flight. I got through, and once in the public area it was easy enough to get Canadian cash, buy a bus ticket, and find the bus into town. Departing back to the US was more disappointing. The trusted traveler lane was closed when I tried to go through security, and while the CATSA website says that trusted travelers can get front of the line privileges when the lane is closed, this was not honored at the airport. The security clearance procedure was also confusing; for example, while they require all suitcases to go into trays on the X-Ray, there were no signs explaining this, leading to a delay in getting through while the security officer helped me to find extra trays for my bags. Once through Security and US Customs the transborder terminal seems nice enough, though in common with a lot of airports the food and goods for sale were quite expensive. While Montreal is a decent enough airport, I feel that it would benefit from more signs explaining what is required at immigration and security.
Experience At AirportArrival and Departure
Date VisitNovember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"feel there is a scam going on"

(United States)

Not Verified | I feel there is a scam going on there at the duty free shop. I bought some items and when I went to pay for it, the young woman spent a time counting out the notes. She did it three times and could see I was watching. She then claimed I gave her $120 instead of $140 and wanted another $20. I told her I gave her 7 $20 bills and watched her count them. She acted sheepish and then said I was right. About 20 minutes later, I went to pay for something else. I handed the cashier 2 x $20’s and a $5 and asked her to charge the rest on my credit card. When I checked the receipt, she only credited me $25 of the $45 I gave her in cash. I called her out on it, and she gave me back my one $20. It just seems too much of a co-incidence that this happened with two different cashiers. The first cashier was not there when I paid the second time. I then walked up to an officer in uniform and reported it, and while I was doing so, the cashier stopped serving customers and was watching me report the issue. The officer said he was with customs and he was the incorrect person to report it to and that I should speak to a manager. I felt uncomfortable as I was being watched continuously by the cashier. It has been bugging me ever since. Hopefully the right person sees this. It was an Air Canada terminal in the 600’s and the flight was to Los Angeles.
Experience At AirportArrival and Departure
Date VisitSeptember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Disgustingly hot"

(Canada)

Not Verified | Terrible. Disgustingly hot - absolutely zero air flow let alone cool air. And, no toilet paper in bathroom and no hooks to hang bag on which was critical being that the entire floor around toilet was wet. Felt like I was in a developing country. Awful.
Experience At AirportDeparture Only
Date VisitAugust 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"must be the slowest luggage service"

(Canada)

Not Verified | While the airport is run smoothly this must be the slowest luggage service I have seen. We waited 40 minutes for our luggage and this is not the first time it happens. This is a recurrent problem.
Experience At AirportArrival Only
Date VisitJuly 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no