Montréal Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 147 reviews
3/10
No Skytrax Rating
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1/10

"Avoid if possible for connections"

(United States)

Trip Verified | Avoid this airport at all costs if possible! We were forced to grab a connection in Montreal. The immigration section was an absolute nightmare. The staff is incredibly rude, unprofessional, slow, and impolite. They are ineffective also at managing lines and policies. We were forced to provide boarding passes three times in the same queue. The security had no listed signage about liquids, so after traveling carryon in four different airports, I was told in Montreal (just grabbing a connection) to dump all of my carryon liquids. They were ALL under the correct size of 100ml or 3.4 oz., but I was told that they must all fit into one bag per person. This was listed no where, nor was it conveyed to me at my starting airport. Worst experience ever with a rude service member mad with power. Once you make it through security/immigration (hopefully you make your connection) there are few food options, bathrooms are dirty, and in general gross! Avoid if at all possible for connections!
Experience At AirportTransit
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Signage was horrific"

(United States)

Trip Verified | Immigration was terrible. Only two lines to go through security. And only two staff at each line. They opened every bag going through. Slow, painful trip through immigration. When I asked staff to expedite us as our plane was boarding, you would have thought I was asking for their first born child. Staff didn’t care about travelers not flying Air Canada. Signage was horrific. After leaving an 8 1/2 hour flight, only three ladies restroom stalls upon exiting the plane. They needed at least 10-15.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"the place is still a mess"

(United Kingdom)

Trip Verified | On August 11, 2023, I travelled from a world class international airport (Tokyo-Narita) to a third country international airport (Montréal-Dorval). Despite major investments to modernize Montréal-Dorval, the place is still a mess and a horrible to transit. The major problem of this airport is the people who work there. They are unprofessional, impolite, rude and not customer oriented, especially at the screening checkpoint. The majority of them don't care about the passengers and have no empathy. The signage are bad and the waiting place are crowded. This place give a very bad image to Québec.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Immigration took 1.5hrs"

(Germany)

Not Verified | Three hours from leaving the plane to still not having a car. Immigration took 1.5hrs, worst ever. Same with Alamo now. Long Queue, then no car. Never Montreal again, I rather go to some third world country!
Experience At AirportArrival Only
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
10/10

"This airport is horrendous"

(Canada)

Not Verified | This airport is horrendous. There are so signs to tell you anything. The security is manned by high school graduates who have no clue how to manage large crowds. I have nexus but it closes at 9. Why? I cannot believe I actually paid an airport tax for this airport.
Experience At AirportArrival and Departure
Date VisitJune 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Dirty and tiny washrooms"

(Canada)

Trip Verified |  Overcrowded, old and filthy airport. Dirty and tiny washrooms. No lounges available to general public or business travellers outside the international section. This airport should have been closed and dismantled years ago but due to silly political decisions at a provincial level, it's still being used past it's useful life. In the meantime, the newer Mirabel airport is sitting out there, basically abandoned.
Experience At AirportArrival and Departure
Date VisitJune 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"2 hours going from one end to the other"

(Canada)

Trip Verified | Not one information person knew where to send me for lost baggage yet they sent me off in a direction. I had a 2 hour layover and thought I could get food before my next flight of the day with no food service. I spent 2 hours going from one end to the other up/ down escalators, going from one airline to another to find my luggage. I was about to give up when I decided to log on to the airline site of the one I flew in on and hut track my baggage. Which told me it was in the building. I asked for help again and was told to go find the black phones and call the airline myself. All because a baggage handler told me that my bag would be sent to Halifax so I didn't need to wait by the carousel anymore. Once you leave that area, you can't go back in. So one security man sits at the door annoyed that he has to take his music buds from his ear to listen to me.
Experience At AirportArrival and Departure
Date VisitMay 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"signage is very poor"

(Canada)

Not Verified | The walking distance when connecting though from international flights is brutal. There is inadequate signage and very few helpful staff, in fact rude staff. I was refused a ride on a golf cart only to be looked after later by a different driver. The signage is very poor. I will never connect through Montreal again if I can avoid it
Experience At AirportTransit
Date VisitApril 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"200 person line-up for taxi service"

(Canada)

Trip Verified | After many hours of travel, transit stops, line-ups and delays on arrival at PET airport we were astounded to find an approximately 200 person line-up for taxi service. This fiasco was being "managed" by an, utterly incompetent, clearly disturbed taxi "marshal" in charge of the disaster who spent his time haranguing clients and screaming at anybody near him. It is sad that a fool like this can make travel through the airport so very unappealing.
Experience At AirportArrival Only
Date VisitMarch 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
3/10

"Food selection is deplorable"

(Canada)

Trip Verified | Arrived from Moncton, waited five minutes for ramp crew to arrive, after plane was at the gate waited 19 minutes for crew to open the door. Food selection is deplorable, Sat in area at Gate 50 with electric outlets, neither receptacle on each side of my seat nor any of the USB outlets worked.
Experience At AirportArrival Only
Date VisitFebruary 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no