Milan Malpensa Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 160 reviews
3/10
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1/10

Milan Malpensa Airport customer review

MXP must be one of the worst airports out there considering its relatively new I do not understand what happened to it. I arrived - absolute lack of gates you will be whisked on the bus if you come from most destinations in Europe. It can get really annoying particularly in the winter months. Only few shops inside couple of restaurants that are not worth much attention. The worst is probably the luggage handling - it took 90 Mins for my luggage to arrive from a flight PRG-MXP on a small A320 plane. 4 different flights were put on the same belt (one from TAM brazil) and other regional airports. The belt would move than stop for 10mins then move few luggage and stop again for 10mins. It was the most frustrating thing I have experienced. MXP needs to improve desperately. Not sure how that is going to happen when Alitalia is going to move all the flights to Rome.
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3/10

Milan Malpensa Airport customer review

I had an average experience with Malpensa. The Schengen terminal upon arrival was uncrowded so that everything went smoothly. But it is a long walk through endless corridors to reach the baggage claim area. Transfer into Milan city centre is operated by two competing bus companies with rather the same prices. Allow at least 55min between Malpensa and the city easily more in rush-hour periods. Upon departure there are very few and small flight information screens making it difficult to locate the right check-in desks. It is even more difficult to find the gates as security checks take place at an intermediate floor between Arrivals and Departures floors! Security employees were efficient and friendly. The Schengen file (for Gates A) was quick enough but the Non-Schengen queue (for Gates B) seemed to be chronically congested. If you have lounges access ask the check-in desk to tell you where they are as they are very badly posted.
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2/10

Milan Malpensa Airport customer review

A very average airport not organised at all. As most of the times it is design that counts for Italians while functionality and practicality is very low in their priorities. Staff were pleasant but very slow and there was a mess concerning the e-ticket and baggage drop desks (flying KLM). A lot of shops and prices tend to be normal for a European airport. But I was astonished with the fact that check in is on the 2nd floor and the gates on the 1st. So this means that you have to go down the stairs and if you have hand-baggage carry it all the way down as moving stairs or elevators are not an option here. The security seemed to work fast and efficiently and the people there were even rather friendly. Malpensa is though an airport that has reached its limit since we had to wait for more than half an hour to take off although we were finished with boarding 10 minutes before the given time because of congestion on the ground! All in all a very very average airport serving a large region of both Lombardia and south Switzerland.
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2/10

Milan Malpensa Airport customer review

First impressions were quite nice when you see the terminal from the outside but once you enter inside - welcome to the maze! The signs for the detour were false people were all hurrying to catch their connecting flights some were lost and some mixed up the directions and went to a closed door instead. What a disappointment. The transit area is extremely full migration procedures fast on EU lane. Should you have an option with a transit via Milan Malpensa try to avoid it and enjoy much better cheaper transfers like Prague for example.
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2/10

Milan Malpensa Airport customer review

I can hardly believe that Malpenza was only inaugurated a decade ago. This airport has the retro feel of something from the 1970s (even the moving walkways look totally obsolete). I can only speak for the EU- Schengen section of the terminal but all I can say is that the lack of services is woeful. In a country of such style and glorious food how is it that there are so few restaurants? And the under-staffed café at the departure gates is always overwhelmed with long lines. Finally the shopping area is tiny and claustrophobic. This airport is a real disappointment.
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2/10

Milan Malpensa Airport customer review

Malpensa Terminal 2 home to Easyjet and others has no Car Hire collection desk or drop off facilities. On arrival you have to take the Terminal 1 connection bus (free) which runs every 20 mins or so and collect the car from T1. No fast get away's here. Drop off is the same it's at T1 allow extra time to get back to Terminal 2 for check in. Most annoying especially at 5.30am.
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Milan Malpensa Airport customer review

Malpensa terminal 1 is a huge dissapointment. Outside looks good but inside is poor no many restaurants not many stores and by 10 pm everything is closed. Taxis from there to nearby hotels or the city center are awfully expensive. not to mention that most people can hardly communicate in English. Malpensa terminal 2 - one of the ugliest and oldest terminals still operating. Only 1 newspapers store and 1 small fast food restaurant.
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Milan Malpensa Airport customer review

Terminal 2 looks like a relic from a 1970s package holiday terminal I half expected a straw donkey to come trotting through! The cafe on the top floor is reasonable and has a good selection of freshly cooked food but there needs to be more shops bars etc in departures. Friendly staff make delays here pleasant too.
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Milan Malpensa Airport customer review

From the outside looks good and inside is a mess the new Malpensa airport was inaugurated less than 10 years ago and no new upgrade have taken place since then. The Alitalia business lounge in concourse B is small old and always full small bar but no food you have to paid for the internet cleanliness is not a priority especially in the bathrooms. I prefer to use the KLM business Lounge in comparison is heaven not hell you still have to paid for the internet but is clean and with a good selection of beverage and food self service. But the sky team should not have a kind of consistency in their products? Pure chaos at the gate; with the new regulation for the flight to USA your passport need to be scan so they can check it with the no fly list very disorganized the flight is schedule to leave at 10.20 at 10 am 2 airport staff start scanning one by one a full 777 at the gate than finally a third staff arrives resulting in nearly 45 minute delay in departure why they do not do like in other airport: scan the passport and than move to a sterile area till the plane is ready to load? Utterly disorganized.
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Milan Malpensa Airport customer review

Sadly I have to agree with the most recent comments. I use this airport a couple of times a year and my experience on Saturday last was no better than before. My KLM check in was reasonable but a colleague flying BA encountered lengthy and slow queues obstreperous officials etc. I was told to hurry into security as there was a 45 minute delay - and found none! For a reasonably new airport too parts are now looking very shabby and the overwhelming impression of the departures hall on a typically murky Milan morning is one of gloom and despondency. Quite a contrast with bright and cheerful BCN through which I passed on the way to Malpensa.
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