Milan Malpensa Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 160 reviews
3/10
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Milan Malpensa Airport customer review

Malpensa is a typical Italian facility - looks fine but once you get in it's like a Dante's inferno. Plan everything at home connections buses hotels because once you get there you're practically on your own unless you speak a good italian and you have a lot of time to spare and lots of patience. Eating and shopping is good. It certainly is in need of another runway and they should improve the connections to and from Milan.
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Milan Malpensa Airport customer review

Passed through MXP 4 times in a few months and I have to say that it is without a doubt one of the worst airports in Europe. The airport also is a reflection of the largest airline serving it: Alitalia. Despite the airport being less than 10 years old it is already showing a tired interior - dingy terminals chaos at the security checks between the terminals and the bussing to the majority of the aircraft is a disgrace. I along with many others do not understand why the Italian gov't selected such a poor architectural design for this airport... They want to develop this airport further as an important hub but how can they if they didn't build enough gates??? It's not appealling and in the hot summer months the bus services are unbearable. Airport personnel are also lacking in manners and do not know what organisation is....they show up late at the gates ignore passengers seeking information etc. etc. The list goes on and on. With regards to shops and catering - it's alright though very overpriced. And the lack of seating is a disgrace too. How this airport can grow and that it attracts even more airlines is just a mystery to me - it's in fact an airport to avoid at all cost.
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Milan Malpensa Airport customer review

This airport is appalling. There is nothing to do in this bleak and rundown environment with poor shopping options uncomfortable seating not internet options delapidated bathrooms and limited eating options. The only thing in its favor in connecting through it is that one doesn't have to go miles to get from gate to gate if in the same terminal. Also my luggage was transferred without a problem.
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Milan Malpensa Airport customer review

This month I flew through MXP for the first (and last time). It was very warm in the airport. Unfortunately I had a 6 hour layover and I agree with the previous reviewer about the Alitalia Business class lounge- terrible. The toilets were dirty there were no snacks in the lounge the 2 computers were not working and the lounge feels cramped. Walking through the airport I noticed there is an Air France/KLM lounge and I spent 3 hours there. It was not crowded had a great selection of snacks plasma tvs and clean restrooms.
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Milan Malpensa Airport customer review

Milan Malpensa is the worst European airport I have visited. Arriving after a long intercontinental flight I found out there was no transfer desk for European connections. I was forced to exit the airport move to the arrivals area and stand in the long queue for the regular check in. What also didn't help was that there are way too few seats at the boarding gates due to which 80% of the passengers has to stand (in our case more than an hour) or sit on the ground. The toilets were dirty and tax free shops (nice selection I must admit) strongly overpriced. Prices at the restaurants and coffee shops are reasonable but food quality was terrible and the way everything was organized was confusing. Overall I will surely try to avoid this airport for future transfers.
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Milan Malpensa Airport customer review

8 hours stop-over in early July 2005 enroute TXL-MXP-DXB with Alitalia. Although most of the airport staff is friendly the information desks are occupied by the worst service employees one can imagine: very rude hectic unknowing ignorant etc. And this was apparently no particular case as I had two encounters of that kind. amenity-wise the airport is meagre as well. There are not enough seats and the ones available are very uncomfortable. I could not find any chill-out zones so I was cramped in between others on one of the small seats. The airport in general seems very old and obsolete. However the food court offers the best food I ever had at an airport. Delicious pizza and pasta absolutely recommendable. Overall I would rate MXP 4 out of 10.
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Milan Malpensa Airport customer review

Milan MXP non-shengen side. Very convenient for transits as the airport is small compared to the others main international Hubs. The bad point is that boarding is mostly made by non air conditioned bus. During summer it is unbearable as sometimes one can wait for 10 minutes in heavy sun with doors locked. Alitalia business class lounge is a joke. Looks more like a small over crowed bar in central Milan than a proper lounge i.e very few reading materials no internet no showers no toilets no food just few seats and a big TV screen to watch sports events. Dutyfree is very expensive and one can find cheaper prices downtown. Very few shops. A terminal extension is under construction. Let's hope it will look like a real international airport.
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Milan Malpensa Airport customer review

I am a first time flyer and I connected at Malpensa on my way to New Delhi India. The airport is quite lovely. It is spacious bright and the information clerk was extremely helpful in assisting me with calling back home to USA. She even gave me her phone card to use at one of the pay phones. Browsing the designer shops can keep you occupied while you wait for your flight to connect. The cafe there serves marvelous food although a little pricey in my opinion (1 bottle of diet coke cost $4.00 US. Bathrooms are clean and comfortable. All in all I think it was a wonderful experience passing through MXP and I look forward to it again.
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Milan Malpensa Airport customer review

I frequently use Malpensa as a connecting hub- so I don't have many problems with the remote position. The airport itself is spacious and bright. I do like the design and don't think that it is old fashioned. The sand-stone walls and marble floors are very handsome. Toilets have increased in number and are usually cleaner than in other large European airports and much nicer than in the USA. Restaurants and bars are not too many in number but are very nice and serve excellent food and drink. Duty free shops and other shopping are excellent. Changing flights in Milan is extremely easy compared with most other large airports. Staff are correct and friendly enough- in line with the usual northern Italian style. Overall one of the best airports in Europe- in spite of its reputation!
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Milan Malpensa Airport customer review

I had a very unpleasant aggressive encounter with Italian police here when trying to check into area 12 (for BA) a couple of weeks ago. There was a small young gun-toting female officer who appeared to delight in holding up the queue as long as possible and was very rude and obstructive when I had to return to hand in my hold luggage as the facility was not open when I first checked in. Why is there security before the check-in desks as well as all the usual stuff afterwards and why only for BA passengers apparently? A potentially quite pleasant airport spoiled by this (oh and by the lack of clarity in signing food facilities: I ate not very well before setting off for a distant gate area and then discovered much better facilities there!).
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