Melbourne Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 377 reviews
3/10
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2/10

"disinterested staff"

(Australia)

Trip Verified | I agree with other reviewers that it is a pain to go between terminals. I also was amazed at the disinterested staff at the eateries. Not a smile, difficult to get the order correct at Muffin Break and change given in coin so a torn and sticky taped note could be included, the worker had a dirty apron on. Worst coffee ever at Hudson’s. I don’t even think there was any coffee in the milk!
Experience At AirportDeparture Only
Date VisitDecember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"air conditioning was non existent"

(United States)

Not Verified | Today is Dec 20th 2019. I travel globally and represent thousands of travelers from some of the largest global corporations in the world. I passed through Terminal D in the Melbourne airport today. The air conditioning was non existent and the temperature inside the terminal was nearly 100F. Travelers and vendors with whom I spoke said it is hot like that most of the time. I suggest this be corrected immediately before global companies boycott Melbourne airport altogether and vendors pull their workers out as many are considering. I personally cannot recommend traveling through the Melbourne airport. This would be a devastating blow to Melborne’s Strained economy.
Experience At AirportArrival and Departure
Date VisitDecember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"like an overcrowded public market"

(Saudi Arabia)

Trip Verified | What a shock one gets when you exit into the arrivals Hall! It’s like entering a third world airport as with so called ongoing construction the place is like an overcrowded public market. There no space so passengers & greeters are packed in like sardines & what’s worse no air conditioning so it’s a sauna especially when temps now exceed 30degs! What were Airport authorities thinking when undertaking thus when Christmas is a very busy time of year for travelers! It’s a total disgrace.. with many areas boarded up nothing is sign posted on where you have To Go! It’s just a third world airport & one of chaos right now & nothing is organized.. avoid arrivals if you can right now as when several flights land you run a gauntlet of overcrowding everywhere .... it’s a pickpockets haven right now in the arrival halls area with so many people crammed together moving very slowly...
Experience At AirportArrival Only
Date VisitDecember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"airport on the improve"

(Australia)

Not Verified | I rate this airport highly, especially compared to ten years ago when this airport was not so customer focused. Customs were very efficient without being over the top and staff were clear on the process, this was the same on the way back in, also observed a few of the customs people assisting customers, rather than just pushing them through and hoping for the best. I find this airport on the improve every time I travel
Experience At AirportArrival and Departure
Date VisitNovember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"completely disorganised"

(Australia)

Not Verified | The most chaotic disorganised baggage security I have even been through. No more travellers than any other international airports but completely disorganised. I would actively avoid travelling through here in future.
Experience At AirportArrival and Departure
Date VisitDecember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"Melbourne Airport is terrible"

(Australia)

Not Verified | Melbourne Airport is built, staffed and maintained by the lowest bid contractor and it shows. The rumours are true. Melbourne Airport is terrible. Firstly, checking in is nothing but a free for all. The self check-in desks barely work and need just as many staff to help people as would a traditional check-in counter. However, only half of that amount of staff are working. Secondly, the security staff are rude and have a chip on their shoulders. I witnessed one security staff picking a fight at the x-ray machine. He kept badgering a young lady while she only replied "I'm not arguing with you. I'm not arguing with you." I would of complained myself but I was afraid they might force me to miss my flight in petty revenge. Thirdly, the gates are devoid of information. I'm currently sitting at gate 11 and there is no sign or board telling me the flight that I'm waiting for. There are endless people wondering around looking for any sign they are in the right place. Everything in the airport has been "automated" but none of it works properly. Even the "Tell Us Your Experience" touch screen is old, slow and unintuitive. Easily the worst airport I've been to in the past 10 years.
Experience At AirportDeparture Only
Date VisitDecember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"At 7am who needs loud music"

(Australia)

Not Verified | Probably one of the most expensive airports to eat/drink at. $A4 for water (US$3, E3), $A4.50 for black coffee ($US4, E4) toasted sandwich $A12 (US8, E8), Vietnamese roll $A3.70 ($US 3, E3). So we sat down in a quiet area and five minutes later a music video above us came on. At 7am who needs loud music.
Experience At AirportDeparture Only
Date VisitDecember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
2/10

"extraordinarily expensive"

(Australia)

Trip Verified | I am constantly amazed at how poor the experience is at Tullamarine (Melbourne Airport). On my departure, escalators were not working, ticket scanners to departures took several scans, building work hampers simple movement. Even Brunetti was dirty. Then on arrival, bags took ages to arrive; although only one flight had arrived, the queue through baggage was long; passage out of the terminal was even more cramped than a week earlier; outside arrivals is depressing with construction there as well, and, to top it off, no Skybus ticketing machines or staff working. It is also noted at how extraordinarily expensive it is to buy the basics. $4 for a bottle of water!
Experience At AirportArrival and Departure
Date VisitNovember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"total lack of signage"

(Australia)

Trip Verified | I am appalled about the total lack of signage where to go to the Virgin departure bag check-in area. There was no signage as to where to go neither upstairs nor downstairs. There was none outside where there were signs everywhere for Jetstar but not for Virgin. Why? I heard that the Melbourne Airport management was at fault? Have that management team been paid off or something, to sabotage Virgin and their passengers? I have one message for the Melbourne Airport management team, stop this and give us Virgin travelers better signage!
Experience At AirportDeparture Only
Date VisitNovember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Consistency please"

(Australia)

Trip Verified | Consistency please. If you go through Qantas domestic you keep your iPad in your carry on - I was laughed at by staff by bringing it out on the last trip. Going through Virgin domestic, I was told off for not taking it out. It should be the same for all domestic terminals. Trying to find somewhere to have breakfast was a challenge. So much is under renovation with the few meagre cafes/restaurants mostly closed. Maccas at least was open. There are some coffee bars. However, some people oddly may wish for actual food which is becoming harder to find here, especially hot meals. If you need to go from Virgin to another terminal like international or Qantas it’s a mess as they have blocked off footpath access. This airport is really not functioning for passengers comfort or convenience, yet we passengers are the reason it is here.
Experience At AirportArrival and Departure
Date VisitNovember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no