Melbourne Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 416 reviews
3/10
No Skytrax Rating
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3/10

"Signage is disgraceful"

(Australia)

Trip Verified | Signage is disgraceful, this is the worst in all my many travels. Fair size electronic signs (in some places, but not enough) with little "T2" in yellow in one corner. What's wrong with maximum size "T2 International" ? Passageway international/domestic and reverse, is confusing and open to weather! Weird to say the least. Aside from signage, its a dingy maze
Experience At AirportArrival and Departure
Date VisitMay 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"dated, dark and dirty"

(Australia)

Trip Verified |  Worst airport in Australia for international travel. Most retail closed on a sunday afternoon departure. Hardly any food choices unless you want over priced pub food, 4 day old sandwiches or dirty burger king in a seating area that hasnt been cleaned. No ATMs on the departure side of terminal unless you want to get ripped off by prosegur. They seem to have spent all this money on upgrades that have achieved nothing.. it looks dated, dark and dirty.
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"ashamed of the substandard airport facilities"

(Australia)

Trip Verified | This is a disgrace, as an Australian I am deeply ashamed of the substandard airport facilities and condition. Arrival via vehicles taxi, private car or bus because of deals done with car park operators and bus line no rail. Security a farce. Inadequate number of machines staff poorly trained. No power recharge facilities in international gate area. We gathered around a cleaners vacant electrical socket. Profiteering off a public facility has to cease. Ripped seats rusting rooves, rubbish not collected because understaffed.
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"continues to be a disgrace"

(Australia)

Trip Verified | Melbourne Airport, the international piece at least, continues to be a disgrace. Arrived at 04:00, already checked in, so I was in the queue for departures security at 04:05. There were already some hundreds of people in the queue, which wasn’t moving. No movement until 04:20. No announcements, no information and as usual, no staff to ask. As a gateway airport, Melbourne should be significantly more professional than it is.
Experience At AirportDeparture Only
Date VisitFebruary 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Ugly and dirty facilities"

(Australia)

Not Verified | Really terrible. An awful advertisement for a great city. Ugly and dirty facilities. Style-less. This airport is everything Melbourne is not. It is embarrassing.
Experience At AirportDeparture Only
Date VisitFebruary 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"disappointing advert for visitors"

(Australia)

Not Verified | Long queues with no staff assistance. Poor signage. Overseas visitors confused about where to go. Filthy toilets and rubbish surrounding all exits. Very disappointing advert for visitors to our country. Should be ashamed
Experience At AirportArrival Only
Date VisitFebruary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
3/10

"airport never fails to underwhelm"

(Australia)

This airport never fails to underwhelm me whenever I am traveling. It is by far the worst airport I’ve been to having been to many countries. The lighting and the fittings look dated and tired. It’s like stepping into an era from a different generation. Besides that, it looks dirty and the bathrooms smell like pee anytime I dared to venture in there. Furthermore, the retail shops and restaurants shut down as if they were operating on normal hours depriving travelers from getting any last minute items or having a break somewhere when waiting for flights or traveling at odd hours. I’ve never seen retail doors shut in any airport I’ve been anywhere in the world. It’s just not a pleasant experience being at the Melbourne Tullamarine Airport. Whenever I am there, I can’t wait just to leave to my next destination. Other airports have art exhibits, water features, movie theatres, amazing retail and food outlets and we’re here still talking about the pee smell at the Melbourne Airport.
Experience At AirportArrival and Departure
Date VisitJanuary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Worst airport I've ever been to"

(Australia)

Not Verified | Worst airport I've ever been to and I have travelled extensively both in Australia and overseas. Dirty, smelly toilets, blocked urinals, only 2 cubicles and they were both filthy, smelt and had urine all over the floor.
Experience At AirportDeparture Only
Date VisitJanuary 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"Arrival here was pretty average"

(Australia)

Not Verified | Arrival here was pretty average, domestic Virgin terminal and lovely carpets. The loos near my gate had recently been redone and so there was an all gender toilet which I really appreciated. The charter bus station was a bit of a walk however. Outgoing on the other hand, they needed ID for me to collect my boarding pass, as well as for a literal 10-year-old in our travel party. This was not done on our departing leg by the same airline. The security ques were fine. I skew gender-nonconforming so I usually can't use a millimeter wave scanner so I just used the body x-ray, however the 10 year old from earlier had to despite being in contradiction of policy. They also had the newer 'Smiths Detection' scanners, although this is not advertised so it took forever to get things back in bags. I managed to have a panic attack since the tub nearly went back through the machine with my wallet in it. They also bomb tested the 10 year old, again don't quite see how that is okay. The toilets in the food hall are disgusting with no gender neutral option. Boarding procedures are ambiguous which lead to another panic attack. I am quite glad I don't have to fly international here.
Experience At AirportArrival and Departure
Date VisitOctober 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Horrible airport to use"

(Australia)

Not Verified | Horrible airport to use. Rabbit warren oppressive low ceiling. Last trip I went through 5 other airports some regional airports in Asia and Melbourne is hands down the worst. Arrival is painful experience not helped by government agencies. 1) Our plane docked at a gate adjacent to a flight from Indonesia, both planes funnelled across a door mat to disinfect shoes but one door mat was setup at the top of an escalator and stairs all been chocked into single file, it was dangerous there was no signage no communication. 2) After the door mat which was on tiles the floor was dangerously slippery for 10 meters as peoples shoes were covered in whatever the stuff was. 3. The egate system for passports is too few for the number of travelers, the system has been in place for over 10 years its open to more countries but the number of gates remains the same. Experience in Singapore for the transit immediately before is 100 times better. 3) Baggage wait was 1 hr 15 minutes and we weren't the last again, worst experience by a clear margin, crew people with priority tags still waiting upwards of 45 minutes.
Experience At AirportArrival and Departure
Date VisitOctober 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no