"very poorly organised"
W Gan (Hong Kong)
✅ Trip Verified | The airport is very poorly organised. I was transferring from international flight to domestic flight by Qantas and there was absolutely no signage or directions of which terminal should I be going. Despite from long waiting time of my luggage, I have tried to reach out help from the T1 terminal staff and Qantas staff because of the limited transit time. However, they are not helpful. I have talked to them about my situation and my luggage could not be checked in because of the machine issue. The self check in staff referred me to the economy queue staff and then to the special assistance staff after a long queue. My domestic flight was missed.
Experience At Airport | Transit |
Date Visit | March 2024 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
“Poorly organized and poorly managed”
Kevin Ragg (United States)
✅ Trip Verified | Arrived from Thailand this morning. Airport was busy however arrival border force staff rude and the bags took 40 to arrive and that was after the delay to clear passport control. Melbourne airport is getting worse with every trip I make to Australia and arrrivals and baggage process is the worst I have experienced anywhere in the world. Poorly organized and poorly managed.
Experience At Airport | Arrival Only |
Date Visit | February 2024 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Airport Staff | 12345 |
Recommended | no |
"luggage retrieval with a 45 mins wait"
J Leong (Malaysia)
Not Verified | All great until luggage retrieval with a 45 mins wait and luggage carousel area is so cramped. Feels like a third world airport. Airport staff were pretty helpful though.
Experience At Airport | Arrival Only |
Date Visit | February 2024 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"the worst boarding process"
M Beele (United States)
✅ Trip Verified | Flying out on Qantas from Melbourne to Auckland. Using a shared gate (11b). Flight is late leaving, no explanation. Other flights also leaving from the same gate. No electronic board showing flights at gate, no PA system, and the gate staff (1 person) does not have a microphone or PA system. This is the worst boarding process I’ve seen in a long time.
Experience At Airport | Departure Only |
Date Visit | January 2024 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"A total disgusting experience"
Joseph Bernon (Australia)
✅ Trip Verified | I boarded my flight in Bangkok and received an excellent service and was flying Business class. On arrival back to Melbourne our plane was told to stop miles away on the tarmac, we did not go to a Gate. We had to board a Bus that took 15 minutes to get to the Building, I could not scan My passport as scanner did not work told to queue at Passport Control. I then could not see the Priority pass queue as nothing was marked. I asked and told to follow a queue of thousands of people collecting suitcases. I only had Hand Luggage. The queues were extremely long and extremely slow. Eventually after queuing I saw 3 Border security Guys and asked where should I be going for Priority and was told to go round again to go there. These staff members are very rude. I decided to go under the cordons and go round and eventually got there. A total disgusting experience and a total disgrace. What an embarrassment for Melbourne.
Experience At Airport | Arrival Only |
Date Visit | January 2024 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
“place feels like a 1990’s bus terminal”
John Chapman (Thailand)
✅ Trip Verified | Melbourne airport just continues to feel more and more tired even though they keep making changes and renovations. The low ceilings, cramped and cluttered spaces makes the place feel like a 1990’s bus terminal. It’s disappointing as an airport should make a great first and last impression of a city. Melbourne airport is just a barely bearable experience that you just need to endure and get through as fast as possible. Really wish they would rebuild and replace the terminal.
Experience At Airport | Arrival and Departure |
Date Visit | January 2024 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Airport Staff | 12345 |
Recommended | no |
“Disappointing and disgusting”
Andrea Krishnasamy (Australia)
Not Verified | I was departing to Singapore on 28 December. I had approached the counter staff where it says customer service, as my mum was on a wheelchair and needed 1 staff to push her in. Apparently, the airport does not allow family members to push anyone on wheelchair. The Woman there, was so damn rude. Totally ignored me whilst I was infront of her and was engaging in conversations with various staff. The amazing part was that the people who were talking to her 1 by 1 were also ignoring me, instead of attending me. The best part was that they were engaging in private conversations. I said excuse me and she rudely told me to wait. After 5 minutes, she acknowledges me and was rude when I told her my mum needs to eat coz she's diabetic. She was like if you chose to go then your mum can walk all the way to the plane. What kind of person says that? No empathy? If you wish to employ such staff in an international airport, please sack them as they lack empathy and have no proper training to be customer service staff. Just go home and engage in private conversations. Makes travellers look down on Melbourne with such staff. Disappointing and disgusting.
Experience At Airport | Arrival and Departure |
Date Visit | December 2023 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"absolutely ridiculous"
L Dal (Australia)
Not Verified | Recently travelled overseas to South Korea and Japan and returned home to Melbourne last Saturday. Not sure if the people running Melbourne Airport know what they're doing - we had to wait over an hour to get through Melbourne Airport security, passport control, absolutely ridiculous. Complete contrast to my experience at Seoul and Tokyo airports where even as Australian citizens, we had no problems getting through their airports quickly and efficiently. I suggest the executives at Melbourne Airport need to go overseas to experience and learn how to run an an airport efficiently.
Experience At Airport | Arrival Only |
Date Visit | November 2023 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Recommended | no |
"doesn’t accommodate enough seats"
Joshua Sheppard (Australia)
✅ Trip Verified | Needs a train connecting to the CBD Domestic departure lounge is like a rural airport and doesn’t accommodate enough seats. Cafe area is nice enough. Will be using Sydney for future overseas travel when Brisbane can not supply a direct route since it is so easy to spend some time out of the airport between flights.
Experience At Airport | Transit |
Date Visit | November 2023 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"felt humiliated and belittled"
Alexei Rostropovich (Australia)
Not Verified | Terminal 3 security scanning staff are pushy, rude and officious. Having submitted to the scans and x-rays, I was attempting to gather my belt, bags and a packet of tissues that they insisted on me removing from my pocket (tissues!). The rude man at the end of the row kept parrotting "please take your possessions" at me, as if oblivious to the fact that this is what I was attempting to do. He said it four times, getting louder and more insistent each time. A normal human would offer the space and time to allow one to do this, but not this little chap. I felt humiliated and belittled by the whole process.
Experience At Airport | Departure Only |
Date Visit | November 2023 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |