Melbourne Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 369 reviews
3/10
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1/10

"not enough staff to process baggage check in"

(Australia)

Not Verified | The Jetstar baggage handling system once again (always has issues) was useless, and not enough staff to process baggage check in. When done (after an hour wait) the bag did not arrive at the destination. The rush to catch the flight resulted in the female security staff (there were 3 of them) at the scanning point finding it some what comical that a 65 year old grandfather was having difficulty holding a 6 month old baby whilst trying to remove the belt off his shorts and keeping his shorts on. The bag by the way was lost in transit with all the feeding equipment for two 6 month old babies, may be the security staff should have used AK45's to resolve the situation.
Experience At AirportDeparture Only
Date VisitDecember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"money-grabbing operation"

(Australia)

Not Verified | The most disorganised and disgusting experience I've ever had in my life! Nearly everything automated, yet barely anything working properly - if at all! Almost impossible to find where you need to go, and once you finally do get there, there is no one to help you through the crippled system. I challenge anyone to get their bags through the check-in machines the first time. That is if you manage to find one that works after waiting in barely moving lines for an eternity! An absolute cattle shed! Totally embarrassed to call myself a Melbournian. Shame on everyone involved in redesigning the departure process into the absolute disgraceful dysfunctional mess it now is! Bring back the good old airport from the 70/80's where it was a fun family experience seeing people off and waving at the planes from the outside observation deck. What a disgusting money-grabbing operation it has become! And that's the good part! The car park building is really just a multistory money printing machine for them. I don't even know where to begin to describe the endless ways they've altered nearly every level in order to fill their pockets!
Experience At AirportDeparture Only
Date VisitDecember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"disinterested staff"

(Australia)

Trip Verified | I agree with other reviewers that it is a pain to go between terminals. I also was amazed at the disinterested staff at the eateries. Not a smile, difficult to get the order correct at Muffin Break and change given in coin so a torn and sticky taped note could be included, the worker had a dirty apron on. Worst coffee ever at Hudson’s. I don’t even think there was any coffee in the milk!
Experience At AirportDeparture Only
Date VisitDecember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"air conditioning was non existent"

(United States)

Not Verified | Today is Dec 20th 2019. I travel globally and represent thousands of travelers from some of the largest global corporations in the world. I passed through Terminal D in the Melbourne airport today. The air conditioning was non existent and the temperature inside the terminal was nearly 100F. Travelers and vendors with whom I spoke said it is hot like that most of the time. I suggest this be corrected immediately before global companies boycott Melbourne airport altogether and vendors pull their workers out as many are considering. I personally cannot recommend traveling through the Melbourne airport. This would be a devastating blow to Melborne’s Strained economy.
Experience At AirportArrival and Departure
Date VisitDecember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"like an overcrowded public market"

(Saudi Arabia)

Trip Verified | What a shock one gets when you exit into the arrivals Hall! It’s like entering a third world airport as with so called ongoing construction the place is like an overcrowded public market. There no space so passengers & greeters are packed in like sardines & what’s worse no air conditioning so it’s a sauna especially when temps now exceed 30degs! What were Airport authorities thinking when undertaking thus when Christmas is a very busy time of year for travelers! It’s a total disgrace.. with many areas boarded up nothing is sign posted on where you have To Go! It’s just a third world airport & one of chaos right now & nothing is organized.. avoid arrivals if you can right now as when several flights land you run a gauntlet of overcrowding everywhere .... it’s a pickpockets haven right now in the arrival halls area with so many people crammed together moving very slowly...
Experience At AirportArrival Only
Date VisitDecember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"airport on the improve"

(Australia)

Not Verified | I rate this airport highly, especially compared to ten years ago when this airport was not so customer focused. Customs were very efficient without being over the top and staff were clear on the process, this was the same on the way back in, also observed a few of the customs people assisting customers, rather than just pushing them through and hoping for the best. I find this airport on the improve every time I travel
Experience At AirportArrival and Departure
Date VisitNovember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"completely disorganised"

(Australia)

Not Verified | The most chaotic disorganised baggage security I have even been through. No more travellers than any other international airports but completely disorganised. I would actively avoid travelling through here in future.
Experience At AirportArrival and Departure
Date VisitDecember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"Melbourne Airport is terrible"

(Australia)

Not Verified | Melbourne Airport is built, staffed and maintained by the lowest bid contractor and it shows. The rumours are true. Melbourne Airport is terrible. Firstly, checking in is nothing but a free for all. The self check-in desks barely work and need just as many staff to help people as would a traditional check-in counter. However, only half of that amount of staff are working. Secondly, the security staff are rude and have a chip on their shoulders. I witnessed one security staff picking a fight at the x-ray machine. He kept badgering a young lady while she only replied "I'm not arguing with you. I'm not arguing with you." I would of complained myself but I was afraid they might force me to miss my flight in petty revenge. Thirdly, the gates are devoid of information. I'm currently sitting at gate 11 and there is no sign or board telling me the flight that I'm waiting for. There are endless people wondering around looking for any sign they are in the right place. Everything in the airport has been "automated" but none of it works properly. Even the "Tell Us Your Experience" touch screen is old, slow and unintuitive. Easily the worst airport I've been to in the past 10 years.
Experience At AirportDeparture Only
Date VisitDecember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"At 7am who needs loud music"

(Australia)

Not Verified | Probably one of the most expensive airports to eat/drink at. $A4 for water (US$3, E3), $A4.50 for black coffee ($US4, E4) toasted sandwich $A12 (US8, E8), Vietnamese roll $A3.70 ($US 3, E3). So we sat down in a quiet area and five minutes later a music video above us came on. At 7am who needs loud music.
Experience At AirportDeparture Only
Date VisitDecember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
2/10

"extraordinarily expensive"

(Australia)

Trip Verified | I am constantly amazed at how poor the experience is at Tullamarine (Melbourne Airport). On my departure, escalators were not working, ticket scanners to departures took several scans, building work hampers simple movement. Even Brunetti was dirty. Then on arrival, bags took ages to arrive; although only one flight had arrived, the queue through baggage was long; passage out of the terminal was even more cramped than a week earlier; outside arrivals is depressing with construction there as well, and, to top it off, no Skybus ticketing machines or staff working. It is also noted at how extraordinarily expensive it is to buy the basics. $4 for a bottle of water!
Experience At AirportArrival and Departure
Date VisitNovember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no