✅ Trip Verified
| The airport operations were as smooth as we needed them to be as domestic arrivees and international departees on Virgin Australia flights. We consider that the refreshment establishments by the domestic gates after security are all of a disappointing standard. The range of refreshments is restricted, the premises are not inviting, and the prices are high. However the charging points in each departure areas are a good and positive facility. Based on observation the paid-for massage chairs can be removed as inevitably they are occupied by travellers who have no intention to use them on a paid basis. Our treatment in the International security area has resulted in me making a formal complaint. Whilst making our way through my wife and I found our way blocked: me by a male and she by a female each in uniform. They gesticulated us out of the main thoroughfare and through taped barriers they removed. There were no notices explaining what was happening, nor did the two explain anything to us or to the others similarly treated. In the area we were all told to open our bags. I used the only spare shelf area only to be ordered to move it to another shelf. The male officer then advised us he was going to make an explosives check. Without any explanation of what that would entail we were then "shooed" away from our bags as though we were children. The official then took an analysis swab over the bags and each of the travellers having made us stand with our arms out - again commanding compliance rather than requesting it. The same happened to my wife and the travellers with her in a separate pen. Whilst following the female official's instructions to "stand back" my wife accidentally stood on her foot which appeared to be taken as a deliberate act. Without any other explanation we were advised that the swab was clear and we were left to zip up our bags and leave. The male officer wished our group "a good day" but neither he nor the female officer expressed any thanks or apologies for our treatment. My wife was distressed by her treatment and I was shocked. I stood aside from the passers-by in the main thoroughfare to wait for her and the female official ordered me aggressively to move away. I explained I was going to wait for my wife. Having called out her order a couple of times, although I was causing no obstruction, she came over and pushed me roughly by the shoulder telling me to move away. I told her I was going to wait for my wife and that she was well out of order in physically pushing me. She then denied pushing me! Finally, apart for the very crass, aggressive and unprofessional actions of the two officials I wish to highlight that they put the same swab all the people and bags in each pen. If the swab had registered as positive then not only would they not know who or what was responsible but it seems highly unlikely that they would handle the situation in anything other than an aggressive and coercive manner. For all these reasons those two officials need to be identified, sanctioned, and properly trained for their roles and removed from public duty until that has been satisfactorily completed.