Melbourne Airport

✅ Trip Verified | Bad attitude from airport staff in bag checking. Refuse to inform all people to push the tray into belt. He only selectively help some, and sarcastically told some passengers that we need to push it into tray. Is it that hard for u to tell upfront. Not all passengers understand what you want. Shopping here is great, except that they do not offer any plastic packaging for any liquor purchase

Not Verified | What a joke, I am embarrassed to be Australian. Immigration machines not working, just chaos. Picked up luggage, then one more hour before we got out. What a disgrace, understaffed, poor organisation. Long queues just for the ridiculous declaration card. Watching the people from other countries wondering, what is this? Better service at third world airports. Whoever is in charge of this mess needs to resign, couldn't run a chook raffle.

✅ Trip Verified | On 28th September our plane from Dubai landed at 6.30am. On exiting the plane we found toilets very small and run down men's toilet with just 2 cubicles & ladies toilets hidden some distance away around a corner - totally inadequate for hundreds of people disembarking. Massive queues starting well before the duty-free area. Electronic passport checking - initial set of machines were randomly refusing to issue tickets to many people - about 50%. No border force staff monitoring the machines that were malfunctioning. No clear directions as to how to queue having been rejected by the machines. Hundreds of very tired people milling around trying to figure out what to do next. After progressing for about 30 mins border force directed us to the non- resident's queue where overworked staff processed us quickly once we reached the counter. Arrived at baggage carousel and many bags had still not arrived, including ours, 90 mins after disembarkation. Finally picked up our bags and found another huge border force queue snaking around the carousels with one staff shouting directions from a distance. Finally, that queue seemed to speed up, and we finally emerged 2 hours after disembarkation. Followed signs for taxi rank and discovered Uber has taken over the original taxi rank and we had to walk right the furthest queue after the buses to find the taxi rank .

Not Verified | Another terrible experience arriving at Melbourne International. Queues at passport control and customs. Baggage took forever to come and kept changing carrousels, and they put so many flights on the one carrousel even with others empty. So dumb.

Not Verified |   This is probably my most visited airport, been here over 30 times in the past 14 years, flying domestic and international. Nothing changes, but that's not a bad thing. Some check in areas are hard to find, and queues are always long and very congested in the international terminals, it's not big enough for the amount of foot traffic, it used to be adequate, but it's become a more popular destination as years have gone by. On the other side of the coin, domestic terminal seems too big for the amount of passengers checking in. No smoking areas after going through to departures, but that doesn't really bother me, good excuse to quit. Darwin does though...? Getting dropped off and picked up outside is always mega-chaotic, and there's a lot of works going on now, which makes it even worse. Shops, bars and restaurants are all good, before and after departure gate. Arrivals is usually speedy and quick baggage claim. From stepping off the plane to walking out the doors with my suitcase, its usually only 15mins max, which is always satisfying after a long flight.

Not Verified | Our family and I flew in from Bangkok via Thai Airways arriving Melbourne Airport T2 on last Friday 21 May night. We travelled in Business Class with Priority Baggage handling with Priority tags attached to the luggage's baggage tags. However, we waited 30 minutes for our bags at the baggage claim area after the first non-priority bag was delivered to the baggage claim belt. Our bags were among the last few ones coming from the belts, almost after all Economy non-Priority bags were delivered. During my observation, I could not see many 'Priority bags' appearing in the baggage claim. The Business Class was full. Our friends travelled from Dubai via Emirates arriving Melbourne T2 on Sunday morning on 23 May. Their bags also had Priority treatment but also experienced the 'delayed' treatment by the baggage handlers. Their ones were also among those last few bags coming out after most of the Economy's non-Priority ones. I do not believe these are isolated events. This happened to me in December 2023 as well. It appears that either the baggage handlers do not follow 'Priority bags' protocol or they deliberately mistreated the 'Priority bags'. It took me 25 minutes from the plane landing to receive my bags in Paris CDG a week before and about the same time in Istanbul Airport last year. Even at Heathrow London 3 weeks ago, it took me less than 35 minutes to get my bags from landing time. Last Friday, it took over 1 hour to get my bags since plane landing time. However, Melbourne Airport's baggage services is far below the world's standard. I have not even compared this with airports in Singapore or Hong Kong, which are among the most efficient ones in the world. I tried to use the Airport's online complaint form to submit a complaint, but the form does not submit and does not work!

Not Verified | Melbourne International arrivals hall is very poorly designed and chaotic. It is a disgrace that this terminal is so congested, poorly signposted and lacking any natural daylight. All the immigration and customs staff should be re-trained in order to provide a more friendly and streamlined service to all arriving passengers. The very long delays and queues at this terminal are unacceptable and create an unfavourable impression, in particular for international travellers who are visiting Melbourne for events.

✅ Trip Verified | The airport is very poorly organised. I was transferring from international flight to domestic flight by Qantas and there was absolutely no signage or directions of which terminal should I be going. Despite from long waiting time of my luggage, I have tried to reach out help from the T1 terminal staff and Qantas staff because of the limited transit time. However, they are not helpful. I have talked to them about my situation and my luggage could not be checked in because of the machine issue. The self check in staff referred me to the economy queue staff and then to the special assistance staff after a long queue. My domestic flight was missed.

✅ Trip Verified | Arrived from Thailand this morning. Airport was busy however arrival border force staff rude and the bags took 40 to arrive and that was after the delay to clear passport control. Melbourne airport is getting worse with every trip I make to Australia and arrrivals and baggage process is the worst I have experienced anywhere in the world. Poorly organized and poorly managed.

Not Verified | All great until luggage retrieval with a 45 mins wait and luggage carousel area is so cramped. Feels like a third world airport. Airport staff were pretty helpful though.