| A typical security processing experience, whereby some staff extremely professional and courteous, while other staff could not be any more unprofessional, completely unfriendly, and totally lacking in any type of reasonable communication with individual travellers. As usual my wife and I attempted to ask questions about what to remove or not remove, only to be met with silence, grunts or aggressive answers or postures, which for two retired police officers like ourselves was not a surprise, unfortunately. I was selected to be pulled aside after going through the metal scanner, but not for a personal hand screening, or pat down, but over to one side to check my carry on bag. I was given absolutely no reason or explanation for this bag search, weighing or size check, no communication about the process from the security officer, no communication about the final result, in a manner that if I conducted myself during my police career like this I would cop an absolute verbal beating or worse from my supervisor or higher rank. What is it about these security check points that everyone agrees are necessary, but are run and conducted in a manner that makes the average traveller feel anxious, nervous, concerned, frustrated, and generally after going through, left with a very sour taste in your mouth. I lost a very personal and important cross and chain whilst going through all this on our way to gate 9 for a Virgin flight to Newcastle, which was almost impossible to replace. I place a great deal of blame at the way these security check points are designed and managed, and obviously take no blame or criticism in any way, although there are some staff who try to help, but appear hamstrung by how they are forced to work. I am a medically retired ex NSW police officer with two severe chronic disabilities, and whenever I mention that I may require some small assistance when going through these check points, I usually receive no empathy of any kind, or usually very little assistance. I guess it would be better just to stay home and not travel, because I cannot see how these check points, which again, are necessary, will ever improve, and will always start and finish any trip in a very poor manner.