Melbourne Airport

✅ Trip Verified | Melbourne Airport, the international piece at least, continues to be a disgrace. Arrived at 04:00, already checked in, so I was in the queue for departures security at 04:05. There were already some hundreds of people in the queue, which wasn’t moving. No movement until 04:20. No announcements, no information and as usual, no staff to ask. As a gateway airport, Melbourne should be significantly more professional than it is.

Not Verified | Really terrible. An awful advertisement for a great city. Ugly and dirty facilities. Style-less. This airport is everything Melbourne is not. It is embarrassing.

Not Verified | Long queues with no staff assistance. Poor signage. Overseas visitors confused about where to go. Filthy toilets and rubbish surrounding all exits. Very disappointing advert for visitors to our country. Should be ashamed

This airport never fails to underwhelm me whenever I am traveling. It is by far the worst airport I’ve been to having been to many countries. The lighting and the fittings look dated and tired. It’s like stepping into an era from a different generation. Besides that, it looks dirty and the bathrooms smell like pee anytime I dared to venture in there. Furthermore, the retail shops and restaurants shut down as if they were operating on normal hours depriving travelers from getting any last minute items or having a break somewhere when waiting for flights or traveling at odd hours. I’ve never seen retail doors shut in any airport I’ve been anywhere in the world. It’s just not a pleasant experience being at the Melbourne Tullamarine Airport. Whenever I am there, I can’t wait just to leave to my next destination. Other airports have art exhibits, water features, movie theatres, amazing retail and food outlets and we’re here still talking about the pee smell at the Melbourne Airport.

Not Verified | Worst airport I've ever been to and I have travelled extensively both in Australia and overseas. Dirty, smelly toilets, blocked urinals, only 2 cubicles and they were both filthy, smelt and had urine all over the floor.

Not Verified | Arrival here was pretty average, domestic Virgin terminal and lovely carpets. The loos near my gate had recently been redone and so there was an all gender toilet which I really appreciated. The charter bus station was a bit of a walk however. Outgoing on the other hand, they needed ID for me to collect my boarding pass, as well as for a literal 10-year-old in our travel party. This was not done on our departing leg by the same airline. The security ques were fine. I skew gender-nonconforming so I usually can't use a millimeter wave scanner so I just used the body x-ray, however the 10 year old from earlier had to despite being in contradiction of policy. They also had the newer 'Smiths Detection' scanners, although this is not advertised so it took forever to get things back in bags. I managed to have a panic attack since the tub nearly went back through the machine with my wallet in it. They also bomb tested the 10 year old, again don't quite see how that is okay. The toilets in the food hall are disgusting with no gender neutral option. Boarding procedures are ambiguous which lead to another panic attack. I am quite glad I don't have to fly international here.

Not Verified | Horrible airport to use. Rabbit warren oppressive low ceiling. Last trip I went through 5 other airports some regional airports in Asia and Melbourne is hands down the worst. Arrival is painful experience not helped by government agencies. 1) Our plane docked at a gate adjacent to a flight from Indonesia, both planes funnelled across a door mat to disinfect shoes but one door mat was setup at the top of an escalator and stairs all been chocked into single file, it was dangerous there was no signage no communication. 2) After the door mat which was on tiles the floor was dangerously slippery for 10 meters as peoples shoes were covered in whatever the stuff was. 3. The egate system for passports is too few for the number of travelers, the system has been in place for over 10 years its open to more countries but the number of gates remains the same. Experience in Singapore for the transit immediately before is 100 times better. 3) Baggage wait was 1 hr 15 minutes and we weren't the last again, worst experience by a clear margin, crew people with priority tags still waiting upwards of 45 minutes.

✅ Trip Verified | What a shambles. From exiting the plane to exiting the airport over two hours. No signage to assist passengers to know what to do or where to go. Simply not enough space to accommodate the arriving passengers. Queue after queue with no staff. No logical process at all. Thousands of people crowding luggage carousels contributed to nobody knowing where the queue for customs started or ended. And worst of all, customs staff simply throwing their hands in the air (or worse still, watching the debacle unfold). I'm Australian and I was incredibly embarrassed by the complete lack of organisation and service. As well as being terrible customer service, it was dangerous. The worst airport experience I've endured (and I've transited LAX and Heathrow multiple times).

Not Verified | T4 Jetstar. Overcrowded, nowhere to sit while waiting for gate announcements. Gate announced as boarding commenced (and given size of t4 could have been an issue) Jetstar issue as Rex area ok.

✅ Trip Verified | What a terrible Airport. There was a one an half hour delay in getting bags even for business class passengers. The airport is small, inadequate, old with filthy toilets. I walked to be picked up by a Family member, pushing my baggage cart in pouring rain, they don’t have the sense to provide a covered walkway! There was no explanation or communication from the baggage services area Horrible!