| I flew from Manchester to Venice on 6th October, and returned on 11th October. I've flown in and out of Manchester Airport many times over the years. The experience has never been a pleasant one, but it has got continually worse. The security staff at Departures were reasonably polite and efficient and this wasn't the horror I've experienced before. The shop area is bright and glossy, but then you come to the seating and refreshment areas. These are so depressing and dirty. Manchester Airport has gone for the numbers, both in terms of passengers and income, and drossed over (no gloss I'm afraid!) capacity issues. The whole area needs brightening up, and staff employed to clear rubbish away and keep the place clean. But that then needs money. You'd think they were short of money. Think again. I'll come back to that later. Despite all of this, I can easily say that departure was infinitely better than arrivals! The flight from Venice on 11th October left virtually ontime, and before take off the captain announced that we should be landing in Manchester just after 23.00. We actually landed at 23.01. He knew, we knew and apparently Manchester Airport knew as a relative looked on the Airport website where the expected time was shown as 23.01. Why then did it take around 15 minutes after the plane came to a halt at Manchester for the steps to arrive? Had news not got through to the groundstaff, or did they just not care how long the passengers on the plane had to wait? Next, you have to climb up several flights of stairs to the arrivals corridor. We got to the end of the corridor and found that the door was locked. Again was this bad communications or someone not caring. We were eventually released and headed to immigration. There were quite a few passport reading machines "open", but half of these didn't work properly. We were shouted at for not putting the passports in the "right way". People were directed to more machines, and half of those weren't working properly either. Eventually some staff were moved onto immigration desks, and we all got through very quickly. Are the machines there for added security, or to save money. I think the latter. It wouldn't take a great deal of money to iron out these problems. You'd think the Airport was short of money! Well, in 2016 Manchester Airport Group paid out dividends totalling £115.8 million, and in 2017 these rose to £140.9 million. 64.5% of this was paid to Manchester City Council and the other 9 Greater Manchester Councils. They are the principal shareholders Instead of us all moaning on this site, a better option to improve things might be to bombard councillors of these local authorities with complaints. They might then get fed up with the hassle and try and bring pressure to bear to improve things. I imagine most of them have experienced these problems themselves or know friends or relatives who have.