Luton Airport

Not Verified | I had a bad feeling as we queued for the temporary drop off zone at Luton airport as I had heard horror stories of this airport in the past, but I went into the journey with an open mind. We flew out with Ryanair and check in was an absolute breeze with no hold ups at all. Security was very busy but we had FastTrack purchased and cleared the lanes within a few moments, the staff were very friendly and helpful to us as we passed and even were open for a laugh. The departures area can feel a little claustrophobic with low ceilings till you reach the main area. There is good choice of F&B as you pass through with a nice selection of shops to spend some money. Seating is decent as well outside the F&B areas so there is space to take a load off. I spotted a nasty spillage on the floor and spoke to a cleaner who told me she would attend to it straight away. The gate are for Ryanair and Wizz was a little cramped down the corridor with limited space but if you time it right you won't be there long. Overall a very surprising experience at LTN and one I didn't expect

✅ Trip Verified | Giving up on Luton. Parking is so ridiculously expensive, we’re picking Gatwick or LHR from now on. All good other than that so not much else to say.

✅ Trip Verified | Luton Airport always used to be a joke and it still is as far as queue management is concerned! As you approach Security old, young and infirm are forced to walk up and down unnecessarily for miles between taped barriers, even when there is hardly anyone waiting to go through Security! Staff, with ironically "I'm here to help" yellow tee-shirts stand aimlessly around and rather than helpfully opening and closing the queuing lanes (as demand dictates), their job seems limited to shouting at anyone who has the temerity to duck under a barrier (even when there is no-one in front of them)! When challenged one of the staff unhelpfully stated "if you don't like it you can buy "Fast Track" i.e. pay more to avoid walking needlessly backwards and forwards - clearly this is the managements intention to make life difficult for most passengers! Awful customer service - come on Luton Airport, time to up your game!

Not Verified | Horrible filthy airport with vile rude staff. Special assistance is virtually non existent, I cannot express enough how rude the staff are, its clearly allowed and the organisational culture of Luton must be very very toxic.

Not Verified | Arriving on a cold wet after Midnight flight I was delighted to see a shuttle bus to take us to the pick up in the Mid stay car park. So we sat on the coach and after about 15 minutes we moved off. Down the road about 300 yards it stopped at what I assumed were red traffic lights on the main road -no that was the end of the journey. We then had to haul ourselves and luggage up the hill into the car park. This was made worst by the pick up point being located at the far righthand corner. What a waste of time. Whilst operational difficulties due to the fire are understood, the arrangements are very poor.

Not Verified | What an absolute shambles is taxi drop off and pick up. They are now at the mid-term car park where one is PROMISED a shuttle bus that doesn't come. On Wednesday the 21st of February at 10 pm, there was a queue of people waiting for the bus. It simply didn't come. I had to make it by foot (a good 15 min walk if not more) with a toddler and luggage to where our taxi was waiting. The whole arrangement is chaotic and confusing. The whole thing is in disarray. Same story when we arrived at the airport, but it was raining so we had the privilege to walk to the terminal on the rain, suitcase, children and adults got soaked in the process. I bet the CEO of the airport doesn't get to experience this. What a mess this is. I would give them 0 stars if I could.

Not Verified | The worst of the London Airports by far. I have used this place for some 40 YEARS now, and all it's done is take one step back for every step forward. They save money at the expense of the traveller by simply putting too few staff on Departure checks and even at 6.30am on a late October morning they only had a handful of overworked checkers (and MANY empty booths) yet a long, LONG line of travellers getting more and more anxious as the time frittered away. ON top of that they have progressively expanded the ridiculous farce of making every one waste time by being "FORCED" to go through a serpentine 'retail experience' with no chance of any short cut. It may be the easiest for us to get to, but in future I will travel the extra miles to Stansted - and I recommend others in East Anglia to do the same! A Cheap and NOT Cheerful Airport to use. Be warned!

✅ Trip Verified | I got to the airport two and a half hours before my flight was due and joined a queue to check in (as I couldn't do it on line) and put baggage in hold, after queuing for nearly an hour because there were not enough desks open, was told to go to help desk (definitely not helpful) to pay £42 each to check in, then go back to the first check in and get boarding passes. Then had to take luggage to yet another area as it was a large case, so yet another queue! Then it was on to security and that was another massive queue, where nobody new what the other was doing and due to the time we had to spend there the gate for our flight was closed and we were unable to fly. When asked for help was told we would have to buy another ticket for a flight that wasn't for another 12 hours and go through it all again. The staff in every department, from security, airline, help desk and Airport are all agency staff and they don't want to take responsibility for anything. Over £600 on Flights, Luggage, Parking and Transport to and from Airport and I never got to leave the country. I beg anyone reading this, do not use Wizz Air or Luton Airport as they are unfriendly, unhelpful and unprofessional.

✅ Trip Verified | Luton Airport does not consider the customer. Parking is extremely difficult or just being dropped off. The terminal is a long walk from all areas, apart from being dropped by a bus or coach. The hills and the weather make all of this and unpleasant experience. Check-in and passport control were okay and on this occasion the security checks were reasonably quick. The departure lounge thinks more about selling produce, then providing comfort for the traveller. Most food outlets were fast food and very little seating. The departure gates can be a long walk from the departure lounge and here you have to queue to board the plane in an area where no seating is supplied. On the return to Luton, you are subjected to long corridors and then queues in the immigration hall. This is a very poor welcome to any foreign visitor to the UK, it is dismal, uncomfortable, and a long wait. Baggage reclaim can take a while and the signage giving information about the belt number is not very clear. Then starts the long walk to the exit and your means of departing the airport. When picking somebody up from the airport, you only have 10 minutes in the drop-off area so everyone waits in the area surrounding the airport to get a phone call from the person they are picking up that they have landed and cleared immigration. There is no obvious place to wait for this and Luton becomes an area of panic as people try to find somewhere to wait. As Luton Airport is partially owned by Luton Council, it should be a higher priority to make this whole process smoother. Luton Airport are trying to expand and add even more flights. This should not be allowed until they managed to get the existing infrastructure working better, and considering the end user, their customer

✅ Trip Verified | Arriving at Luton airport from Amsterdam: the same old long walk across the road, up the stairs, along a grubby corridor, down the stairs, into the passport control to the baggage reclaim and to the shuttlebus, nothing different from my last visit, pre COVID. Departing Luton airport however sees an improvement. The security personnel were much more business-like, I even heard the word “please”. The departure lounge was still being upgraded with many more shops, work in progress but a shortage of toilets, (some closed) with long queues, made life difficult. When boarding, there is was a long wait on a flight of stairs before I could board the aircraft. I had the official EasyJet size cabin baggage but had to put it in the frame to check the size. Of course it fitted but it was difficult to get my bag out again. The ground steward came across as rather aggressive. I only use this airport because I need to be in Bedfordshire.