✅ Trip Verified
| Absolute shambles of an airport. 0 rating! 0 should be an option. Whoever is in charge needs firing! Arrived late Friday evening, waited on the plane 20 plus minutes before stairs arrived. Rear stairs didn't work so passengers had to disembark via front plane doors. Once off the plane there was no one guiding anyone the right way into the terminal, just tape which appeared to serve as a barrier around building works. No lifts or escalators just staircases which caused further delays as elderly and those with young children could not get up the stairs easily and absolutely no airport staff to assist anyone. Once into the border security the real circus began! There were hundreds and hundreds of people crammed in shoulder to shoulder being herded like cattle. Most directed to the automatic passport barriers, most of which didn't work. Once I was at the front of the queue I proceeded to the barrier, barriers 1 to 6 out of about ten, were not working, all appeared to be either shut down or offline. Leaving 3 or 4 working intermittently and no real assistance for those not knowing what to do. I got the green entry sign and proceeded forward, inserted my passport only for the barrier to shut down. I was then directed to the "Assistance" desk (use that term loosely, the woman was surly and aggressive). She asked which Country I had travelled from, I replied Spain, she then growled where in Spain, I replied that she had asked which Country not which airport, but duly gave her my departure airport. She then proceeded to examine my passport and went through a series of "security" questions, no one prior to me had been asked any security questions, there passport was merely scanned and pboto checked. She then proceeded to try and tell me that my passport chip could not be read easily (either it can be read or it can't!) To which I pointed out that it worked perfectly on my departure from Spain and also worked perfectly on the 6 other flights I have taken in the last 6 months and told her the issue was most definitely with Luton Airport. The staff I encountered were rude and aggressive and it's fair to say I will never use Luton Airport again nor would I recommend it except for demolition and a complete overhaul of staff and passenger facilities. Disgraceful and an embarassmemt to the UK.