Luton Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 754 reviews
2/10
No Skytrax Rating
Sort Reviews by :
Show
8/10

"the good outweighs the bad"

(United Kingdom)

Not Verified | Good points and bad but the good outweighs the bad! Departure, well paying a little extra for fast track does pay dividends at airports and Luton is one where its money well spent if you are travelling early morning! There was a fair size queue at the normal but a very little one for the fast track and the queue was basically the ticket check. The staff seemed happy mind it would be just after shift change so they still had a lot of the shift in front of them! Like most UK airports you have the run of the hard sell in the duty free shopping mail that leads you out in to the seating and food area. We were able to find a seat with a view of a monitor fairly easy and a short walk to a cafe to get a take away coffee. Yes, there was a slight queue but I cannot understand why people get upset when they are asked to show there boarding pass in the shops. But maybe if you have been drinking for a few hours it could be the reason. The departure gates seem to be assigned now to airlines and are set up for Priority Boarding and normal boarding, so it a case of getting into the correct queue and the staff were very helpful in checking the boarding passes at the start of the gate queuing system. Boarding was well controlled and well managed. Arrival into Luton was again, quick and well managed. With it been a Sunday evening the queuing system at the border control was well managed and gate were been opened has needed. So a plus point, all the epass gates were working and open, and people were been directed to vacant desks and staff were quick to deal with people who do not understand the idea of waiting your turn in a queue. The only two negatives, were the queues for the toilets and the lack of common sense at the coach queues where people were trying to walk though queues to get to the car park went there are now brand new signs telling where to go for the rail link, National Express, Green Line, Car parks etc.
Experience At AirportArrival and Departure
Date VisitJune 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"wouldn't recommend this airport"

(United Kingdom)

Trip Verified | Really bad signalling. Huge queue to get a shuttle ticket. Shuttle takes only cash and the exact amount. I wouldn't recommend this airport at all. Staff unfriendly on top of all.
Experience At AirportArrival Only
Date VisitJune 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
7/10

"very positive"

(United Kingdom)

Trip Verified | I read the many reviews and people are complaining so much. My experience of Luton which I arrived in today from Prague was very positive. The place was heaving but the queues moved quick. It's not a fancy airport it's customers are budget carriers. What do people expect a airport like that to be? Luxury? I arrived at 17.30 and I was in and out of the airport within 10 minutes. The bus terminal to London is literally outside the terminal. The only gripe was the men's toilet was disgusting. Compared to the clean ones in Prague.
Experience At AirportArrival Only
Date VisitMay 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
yes
1/10

"airport is a disgrace"

(United Kingdom)

Trip Verified | Automatic bag checked worked well but did not provide a receipt (I photographed label). Security a shambles. I went through metal detector (nothing), then through microwave (nothing) then asked to remove shoes then belt, which I pointed out was all plastic but still had to remove it. Then hand scanner; nothing. then pat down which found a 6 inch plastic comb. Security officer was surly and rude. The bin with my personal possessions (inc passport) had been sitting at the end of the conveyor for some 10 mins, ripe for some casual thief. Usual array of glossy shops selling rubbish; always seem the part of the airport that receives the most attention. At the boarding gate we were herded into a smaller and smaller space until people started to complain vigorously. Staff here were equally rude. I prefer easyJet to Ryanair but the airport is a disgrace.
Experience At AirportArrival and Departure
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"It isn't getting better"

(United Kingdom)

Trip Verified | Outbound single queue for Easyjet bag drop very long and slow with auto-drop now in same queue. No apparent queue for speedy boarding, though we eventually found it was now same queue as Easyjet Plus, a separate subscription service. Speedy isn't a feature, so no surprise. Crazy long walk through a load of consumerism, which we will never purchase there. Having arrived with 2 hours to spare, we had little time in departures, went to gate as soon as it was displayed to find speedy boarding under way. Went through to join 20+ others, including families with buggies, queuing on stairs for half hour. Return from TLV was scheduled to be late on departure, 5 hours earlier, so delay at disembarking was inexplicalable. Luggage took 70 mins. to arrive. What an embarrassment after the efficiency of TLV. The long term car park coach caused more delay, with usual scrum, unsafe for older or smaller passengers. Whoever designed the bus area had presumably never visited the site or, probably, any airport. In all, nearly 2 hours to leave this foul place. The constant building might as well stop. It isn't getting better. We only use it because it's our nearest airport. This has to be off-set against all the negatives. We cannot believe the site owners use the airport and they certainly don't care about the reviews.
Experience At AirportArrival and Departure
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"it's such a long walk"

(United Kingdom)

Not Verified | You need a taxi to get you from the drop off point to the terminal, it's such a long walk. Then walk miles to get to the gate. The gents toilets are too small if you need to sit down. There's only about 5 toilets, so you have to queue. Before you board the plane they leave you queuing on the stairs for at least 20 minutes.
Experience At AirportDeparture Only
Date VisitApril 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"chaotic check with huge queues"

(United Kingdom)

Not Verified | Travelling out on 20 April to Jersey - chaotic check with huge queues. Security was chaplin-esque, they have a scanner but said I had something in my pocket (2 tissues!) and had to be frisked and then scanned manually. On returning home today long wait for luggage - go outside the airport to find the bus for the mid term car park but no signs, just loads of bus/coaches - when I asked I was told that the bus can pull in any bay available and this was after a 20 minute wait for the bus when it did actually arrive. There is huge building works going on at the airport but they cannot get the simplest thing right - the traffic around the airport is haphazard and cars seem delayed in transiting the exit. I would do anything to avoid coming to Luton airport in the future.
Experience At AirportDeparture Only
Date VisitApril 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"had the worst experience"

(United Kingdom)

Not Verified | We have had the worst experience. Easter weekend, the check in counters were understaffed, there is no coordination and the experience feels extremely chaotic! The same applies to the security checks. When you enter the waiting area, there doesn‘t seem to be enough space for walkways. We were queuing literally all the time and despite our early arrival of 90 mins prior to our departure, we have only just made it to our flight. We felt stressed and tense and decided not to fly from Luton again. PS: You may want to think about automation, I.e. check in machines etc.
Experience At AirportDeparture Only
Date VisitApril 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"don't believe the adverts"

(United Kingdom)

Not Verified | Avoid! I've been waiting for my luggage for longer than my flight took from Basel. Also the dirt, lack of bins, and it's quite far from London - don't believe the adverts, you won't get to London in less than 2h.
Experience At AirportArrival Only
Date VisitApril 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Absolutely appalling airport"

(United Kingdom)

Trip Verified | Absolutely appalling airport. New ‘automatic bag drop off’! Completely unorganised unprofessional service. Spend three hours queuing to drop off hand luggage which was pre booked and paid for. Not one check in desk open, no one on customer services desk, directed by airport staff to queue at check in desks then told to queue in another line, only to be told when they eventually opened two desks that we had missed our flight. No more flights due out today unless we pay £1400 for four passengers! Utter disgrace. We were travelling to Spain for our wedding which will not happen now. Complete and utter shambles.
Experience At AirportDeparture Only
Date VisitApril 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no