✅ Trip Verified
| Truly an awful airport. Luton has been allowed to exceed their capacity and it shows. The on-site medium term car park we used was almost full and when we finally found a space we had to wait an age for the transit bus to arrive. There's no electronic signage to indicate when the bus will arrive, you just have to take it on faith. It would have been quicker to walk to the terminal if it had been adequately signed. Going through security was the only positive experience I had - short queues and minimum fuss. However, once through the departure lounge is tiny compared with how many passengers they cram in there. Rare to find free seats, even if you have tired children with you. Upon return we got off the plane at just before 2pm only to be confronted with a huge queue in the EU/UK line to get through passport control. We finally cleared passport control at just 3.30pm - that's right 1 hour 30 minutes in a queue with 2 tired young children with us. The e-passport queue went much quicker but doesn't allow children under 12 so the 'slow' queue was full of families and understandably upset children. There were no seats, no sign of toilets, and no sign of any staff. I saw one mother trying to comfort a young baby who obviously needed feeding or changing but what could they do? I've been through countless different passport controls before in many different countries but this has been that absolute worst! There should be no excuses for this; the airport knows precisely how many passengers are arriving and when, even what nationalities they are. The airport should have a duty to ensure there are enough border patrol staff there to process everybody in a set time limit. If the airport can't make this happen then the CAA should revoke some of the landing slots from the airport as they are obviously operating beyond their capacity.