Luton Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 773 reviews
2/10
No Skytrax Rating
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9/10

"No problems at all"

(United Kingdom)

Not Verified | This, my first experience of the place, was entirely positive. I arrived by car; signposting from the motorway was clear and I was straight into Car Park 2. The cost of parking here, adjacent to the terminal, was £78 for 4 days - not cheap but less than the equivalent facility at Birmingham, which I use quite a lot. Walk to Security was about 8 minutes - yes, the walk is a bit scruffy right now, with works going on, but not an issue. Security itself was thorough and, if not brimming with joie de vivre, was perfectly polite. Time from car to Departures was about 25 minutes. The departures area seemed roomy (this was a Sunday evening at the start of half-term) and had many choices for meals and light refreshments. Toilets were clean and well-maintained. No problems at all.
Experience At AirportArrival and Departure
Date VisitFebruary 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
10/10

"The speed of service was exceptional"

(Honduras)

Not Verified | Luton is the best airport, I enjoyed the experience there. The selection of shops was very good, allowing me to do my shopping and spending some time very well. I don't understand why people hate on this airport so much, I see nothing wrong with it. The staff were very well trained and very polite. The speed of service was exceptional. The passport gates were very quick and overall the service was very good. would recommend.
Experience At AirportArrival and Departure
Date VisitJanuary 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Avoid this airport if you can"

(United Kingdom)

Trip Verified | Dreadful airport. Suffers overcrowding in departure “lounge”. More advertising screens than passenger information screens and seating is arranged so that a view of the information boards is almost impossible from a seated position causing huge numbers to block the passageways. Inadequate toilet facilities with both men and women queuing for more than 20 minutes. Avoid this airport if you can.
Experience At AirportDeparture Only
Date VisitFebruary 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"beyond ridiculous"

(Denmark)

Trip Verified | Almost did a withdrawal of €200 on a Danish Visa card and noticed their markup is a whopping 17,45% not including the standard transaction fee which is just beyond ridiculous. I’ve been to Eastern Europe cities like Prague where this is a real problem and that is not even half the markup of the Luton Airport lobby ATM. This should be considered a scam as it would be in many other cities and should be stopped by the airport administration. The ATM machine is the first one you meet when you enter the airport.
Experience At AirportDeparture Only
Date VisitJanuary 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"3rd world airport and mentality"

(United Kingdom)

Not Verified | Worst airport. Security very rude and harsh to a mother and a babe. No patience. Gates are a disaster to reach, without lifts, steep stairs. Staff let us wait 2 hrs at the Gate without being able to sit with a crying baby! 3rd world airport and mentality.
Experience At AirportDeparture Only
Date VisitOctober 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"airport genuinely makes me ashamed to be British"

(United Kingdom)

Not Verified | Absolutely shameful 3rd world airport. This airport genuinely makes me ashamed to be British. Embarrassing facilities and poor up keep. Clear to see there is no proper re-investment of profits. Avoid at all costs.
Experience At AirportArrival and Departure
Date VisitJanuary 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"All the wrong priorities"

(United Kingdom)

Not Verified | Shiny shops, dirty old and few toilets. All the wrong priorities. At least security improved after recent renovation. Still no child's play area. Not good enough.
Experience At AirportDeparture Only
Date VisitDecember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
no
1/10

"we had to stand for over 20 minutes"

(United Kingdom)

Not Verified | Worst airport ever. Huge queues on baggage drop, Ryanair had only 4 counters for approximately 350 people no automatic bag drop. When we reached the gate 10 it was literally a box without even seats and we had to stand for over 20 minutes until the busses arrive.
Experience At AirportDeparture Only
Date VisitDecember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Rip-off airport parking"

(United Kingdom)

Not Verified | Rip-off airport parking. Short stay Car park C1 charging £9 for 30 minutes. Awful direction signs to the car park and inside the car park. Awful directions to the airport.
Experience At AirportDeparture Only
Date VisitDecember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"terribly crowded layout"

(United Kingdom)

Not Verified | Luton airport staff are very friendly and helpful. Luton parkway bus people are great too. However, I find it utterly annoying they don't give gate details until 10 minutes before your gate is due to close. Being as the airport has a terribly crowded layout. Often you have to run through the airport. Because the departure gate is miles away from the departure lounge. Would it kill you to get some travelators, would it kill you to announce gates at least 30 mins before the gate closes so you don't have a mad dash to the gates which are miles away from the departure lounge? The airport layout and signs are confusing when driving into the airport and dropping off at the car parks.
Experience At AirportArrival and Departure
Date VisitDecember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no