✅ Trip Verified
| For our departure, we planned and allowed for the expected delays for the trip up to Luton from Kent and arrived on good time for our early afternoon flight to Crete. Having read reviews on this site and online we expected a few problems but we were surprised how easy to trip from the coach station to the terminal was. There was plenty of signage directing you to the check in desks and bag drops and to the security checks abeit temporary signs. We had priority security and for the small extra cost, I think it is good value for money. The Security staff were polite friendly and helpful. Once though security you have the normal experience of the Duty Free Shopping mail, but unlike Gatwick and other airport it is a low key selling approach at the airport. There was plenty of food outlets and a good range of places to eat and plenty of places to sit. When the flight was called again the gates are well signposted, boarding was slick and quick with both doors been used on the aircraft. However the flight was given a 30 minute delay after push back from the stand and the aircraft was parked on a remote stand. We were given probably a display of the worst aircraft marshalling I have seen in over 30 years in the industry. The arrival back into Luton can only be described as 'Come Fly with Me and Fawlty Towers meets Monty Pyton' or are they making a new series of Come Fly with Me at Luton Airport? The CEO of Luton Airport wonders why the airport has such bad reviews and press, there is one simple answer. You have allowed the cowboy ground handling agents called Menzies to operate in the airport. We landed and were directed to a remote parking stand near the EasyJet base hanger which I can understand. On Board the Cabin Service manager explained there were be two sets of aircraft steps one at the front and one at the rear and we would be bussed to the terminal building. However the two Menzies staff (who were more interested in talking to each other. Could only be bothered to connect one set of steps and hold both buses at the aircraft rather than send buses to the terminal when they were full of to ease the congestion at the border control. Once inside the terminal it was a short walk to the border control but has normal there was a queue for the non EU passport holders, EU passport and with only 5 out of 15 EPas gates open/working a queue for those. Also there is a lack of decent size signage explaining that families with children need to use the passport desk. At least at Luton ypu are not faced with airport staff barking orders at you in the passport hall. Once we were in at the arrival hall on the way to the coach station to get a coach into London. We found that both sets of toilets landside had been closed for cleaning at the same time or rather the cleaners were moving between the toilets and closed them both off has they did not have a wet floor sign. My wife asked a member of airport staff who when an investigated why both were closed and spoke to the cleaners. He was able to get one set open after he recovered the cleaners wet floor sign from the contractors. I think once the building work has finished the airport will be a good one to use but only time will tell.