London Heathrow Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 918 reviews
4/10
4 star Skytrax Rating
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4/10

London Heathrow Airport customer review

(Brazil)

T1 on my way to Ireland. Travellers to UK and Ireland destinations beware: once you go through security food and drink options become very scarce indeed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London Heathrow Airport customer review

(United Kingdom)

Departed from T1 check in was in zone K there is a dedicated security area which is very handy took no time to get through. T1 seems spacious and quiet compared to T3 and I prefer its eating choices than the latter.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London Heathrow Airport customer review

(Belgium)

As long as you stay in T5 LHR is okay. I transit throgh T5 many times a year to and from BRU to and from the US Asia the Middle-East BA lounges are roomy well catered and the terminal is very airy and well lit. Only drawdowns are the fact that you cannot access the lounges from check-in level : must go down first than back up again and much room for improvement as for the timing of the gate announcements especially when your flight is leaving from a "satellite".
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London Heathrow Airport customer review

(Italy)

The newly refitted Heathrow T4 is an amazing transformation from the dreadful old one. As a SkyTeam Elite plus member check in was timely and pleasant space is improved the shops and food selections are varied and SkyTeam lounge is the much better than the ones you see in other airports. Security is still a nightmare though despite improvements in the queuing methods and on arrival the luggage area hasn't been refurbished so it still looks nasty. Queuing on arrival if you are not lucky (meaning arriving at the same time as a couple other flights) you might be in there for over an hour. Overall great new departure side need loads of work on the arrivals one.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

London Heathrow Airport customer review

(United Kingdom)

Disgusting service weekend of 18th/19th December. Very badly organised both for the weather conditions (despite boasting how well prepared they were!) and how they took care of their customers in the subsequent confusion. BAA staff should be ashamed of themselves both as a corporate and as individuals.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

London Heathrow Airport customer review

(Singapore)

Terminal 3 and Terminal 5 in December 2010. Transiting was fair from Terminal 3 to Terminal 5. T5 was huge facilities not that well and building layout horrible. Return flight through Terminal 3 waiting time was fair due to snow. Facilities not as good. Very clean though.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London Heathrow Airport customer review

(Canada)

Great airport! Had a great time passing a four hour layover in Terminal 1 and then again Terminal 3 on the way back. (As happy as we could be considering a death in the family) everything was very efficient very clean and actually pretty reasonably priced! The only thing I would suggest is that at security if you are a woman and you 'beep' through the metal scanner and they have a female officer pat you down I would suggest that there be a little area aside where the women can be checked. They do this in other airports and I find that it's much more comfortable. Just a little curtained area just right there would do. Something to think about.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London Heathrow Airport customer review

(United Kingdom)

It was hard to fault Terminal 5 on this arrival. From plane to transit to arrival hall was completely painless. IRIS worked as advertised and there were no immigration lines anyway. Baggage arrived almost immediately. A two minute walk to the short term car park reunited us with our car which had been driven for only 2 miles in our absence. T5 has settled in well.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London Heathrow Airport customer review

(United Kingdom)

Over the past couple of months I've had to use Heathrow a number of times - used to hate Heathrow but what a joy Terminal 5 is. Hardly any queuing lots of open space and great views of the runways.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London Heathrow Airport customer review

(United Kingdom)

There was little to say about Heathrow on our latest departure to Los Angeles. The valet parking staff were charmless and weary. BAA do themselves no favours by taking many details on booking which they do not pass on in the form of complete documentation for ones arrival. Thus information which has already been given has to be repeated. Security was a little more pleasant than usual. They know in their hearts that the end is coming for some of the more ridiculous processes. Queues were not long.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no