London Heathrow Airport

Regularly travel to T5 for short and long haul travel. Since Christmas queues to get through passport control have seriously diminished the great T5 and BA travel experience. Arrived last night and joined long queue out of the immigration hall and back to the arrival gates. No sign of BAA airport managers just junior temps trying to control the crowds. Cannot understand how the Border Agency and BAA can allow this queuing to happen. Airport is full of adverts telling us that they are ready for the Olympics. Real shame as travel through T5 used to be a real pleasure. On the bright side experience with the airline (BA) remains first class - shame the airport operator lets them down.

Arrived back from Istanbul T5 was chaos at passport control with a queue that resembled something at Disneyworld snaking all round the area. Used e-passport queue which took an hour. Clearly woefully understaffed - what a welcome to the UK for foreign visitors - what it will look like during the Olympics does not bare thinking about!

How will T5 cope with the Olympics? Arrived T5 April 17 from Cape Town. Plane landed at 6.50 escalators were closed because they were worried about masses people of hurting themselves on it so only lifts available to a throng of people. Stood in Immigration line for 90 mins with 3 hungry sleep-deprived kids - partly because there were only 6 out of 24 terminals open. Immigration official said that this was normal for busy periods! Definitely one of the worst terminals for arriving.

One of the worst if not the worst major airport out there. Passport control lines at Heathrow are horrendous. Since all employees are unionized they make sure they take their bathroom lunch snack stress relief and other brakes so it is common to see 2 booths manned out of 50 while passengers are hoarded as cattle into lines circling the terminal.

Terminal 5 is a great asset to both British Airways and Heathrow. It is quick pleasant and quiet with a brilliant selection of food and retail outlets the waiting areas are very pleasant also. We always choose to fly BA over Virgin due to T5 especially compared to T3 which Virgin uses.

It is appalling how badly the system followed by Heathrow T4 to control passengers' bags works! 5 people sitting around chatting while 1 is leisurely checking customers' bags that are removed for additional checking for no apparent reason. Unbelievably poor experience which is underlined by the employees' suggestion to 'not use their terminal if u don't like it'. I guess airlines are happy to have their customers treated in this way and they do nothing to improve it.

MAN-LHR-SIN-LHR-MAN. Used T1 for MAN flights T3 for SIN ones. T1 arrival good and T3 departure and security checks were cleared quickly with minimal fuss. T3 does feel claustrophobic airside but good shop selection and used lounge which was good for money paid. Different story arriving T3 can only echo other comments. Passport control is a mess - IRIS working but big queue other self-scan gates not working. Luggage belt failed 5 mins into delivery due to strollers jamming it - passengers eventually cleared the blockage when it became apparent no baggage handlers would do so after 20 minutes. After another 45 mins bags arrived. T1 departure to MAN fine apart from the need to clear 2 security checks for the internal flight with an eye scan check taken at each station this is when no check needed for international flights? Given T3 experience can't see how it will cope with Olympic traffic unless problems addressed.

Travel to and from T3 and T5 all the time. T3 is a bit of a hassle and security takes a while but I always use the speedy queue. The thing that makes the difference is people who know what they are doing at security. Terminal 5 is very quick and you can go from club world or first desks straight through to the Concorde lounge almost instantly. Travelling with family to Newark NJ was very easy. It's the airlines that can make or break a journey and every single American airline that leaves Heathrow is appalling. Coming back into the UK is usually quick if you are a British citizen. Using e passport gates is very easy.

Flew out through T3. A dump. You enter airside through a massive retail area and there is insufficient seating. The low ceilings create a real claustrophobic atmosphere. If you want breakfast etc eat landslide. The outlets are a lot less busy and a lot more pleasant.

Arrived at T3 from HEL flew out from T5 to MAN. Immigration queues satisfyingly short. Renovation work means the T3-T5 bus trip isn't the most glamorous but they're making the best of it. BA Galleries Lounge at T5 could do with some more inspiring food choices. A long time since I've been through LHR and a few horror stories had me scared but this was a painless experience entirely.