London Heathrow Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 874 reviews
4/10
4 star Skytrax Rating
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4/10

London Heathrow Airport customer review

(United Kingdom)

T5 is generally a great experience. Slightly odd desk staffing policy at check-in and it can sometimes be an issue knowing where to go - BA staff on foot around desks are not very pro- active in moving people to empty desks. Anyway security has always been quick for me and staff courteous. Loads of shops/places to eat but still never feels crowded and noisy even at peak times. Tonnes of natural light. In all compared to previous offerings in T4 (or the dreaded T3) this is a real haven for Heathrow!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

London Heathrow Airport customer review

(Canada)

Terminal 3 has had a face lift but it's superficial improvement. I don't like the design of T5 with gates in the waiting area. Outbound flight to Amsterdam on BA involved a bus trip to the plane surprising requirement given the money spent on building a new terminal. Return to LHR from AMS was nothing short of a joke. Arrived in heavy rain airbridge at assigned gate wouldn't work because of the weather. A few U-turns around Heathrow later arrive at another gate. Airbridge makes it 2 feet from the plane and gives up - reason: rain. Have to wait for stairs to arrive so we can have a nice wet walk to the terminal. Time from landing to deplaning about the same as the flight itself.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London Heathrow Airport customer review

(United Kingdom)

Flew out of T1 to Munich: speedy check in using the self service terminal and quickly and efficiently handled bag drop. The 'queue' at security was just two people so no delays whatsoever. It definitely seems to be a better experience at Heathrow these days!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London Heathrow Airport customer review

(United Kingdom)

Travelled out of T5 for the third time in 6 months. I use the Valet car park so from dropping off your car it's easy to be airside inside 10 mins. The terminal is light airy and no feeling of claustrophobia shopping and food options are good. Easy transit to the B and C gates.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London Heathrow Airport customer review

(United Kingdom)

Flew T4 to Houston and back. Last previous use of T4 was in March 2008 and the overall experience is much improved. Arrival at the terminal and check-in is now far superior although this has resulted in airside looking somewhat grubby in comparison especially at the gates. Arrivals was very busy with almost no space in which to queue for immigration. Overall a big improvement.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London Heathrow Airport customer review

(United Kingdom)

T1 is great now for passengers. I flew to DUB on BMI and the flight left from Gate 84 - this is 20 minutes from clearing security and where Aer Lingus operate their flights. Something to note because of the layout if passengers are disembarking doors are shut so you cannot get through - be careful if you are in need of the loo!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

London Heathrow Airport customer review

(Australia)

In and out using T3 . Inbound transit was quick but surely the crowd controllers for non EU passport holders should be able to speak more languages. Outbound the waiting lounge was a disappointment. Having used T5 on a previous visit to UK the overall impression of T3 was not good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London Heathrow Airport customer review

(United Kingdom)

Used T5 for the first time a much better experience than T3. There is plenty of natural light the toilets are clean and there are great views of the runways. The seating could be better lots of bench seats akin to T3 but there was some comfortable seats and lie down sofas by gates A7.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

London Heathrow Airport customer review

(Malaysia)

Flew in and out of both Terminal 3 and 5 respectively and found Terminal 3 to be the same as it was two years back. Immigration queues for the non-EU passports were amazingly long and I wonder why the BAA authorities cannot work something out and make the terminal more user friendly and immigration friendly ? Terminal 5 on the other hand was a breeze and the modern architecture gave it a nice feeling. The Self Check In Kiosk is such a brilliant idea and saves a lot of time and hassle.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London Heathrow Airport customer review

(Ireland)

Heathrow is a very impressive operation. The part I was in was a bit jaded and grubby and chaotic. But all in all my LHR experience was very positive. Loads of places to eat and shop. Some decent views of the apron from the boarding gates. What I like most about Heathrow is the sheer quantity off carriers operating on all manner of routes from that airport. It really is a world class hub. And I am sure that if I has been travelling through the new T5 - I would have found the upkeep of the facilities that more bit clean and aesthetic.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no