| As much as I love Kuwait, I absolutely hate the airport we have. No, I'm not talking about the selection of duty-free stores or the number of restaurants and cafes that we have. I'm talking about how inefficient the whole process is, I'm talking about the unfriendliness and negative work ethic of the staff, herding passengers like cattle from line to line while barking rudely to anyone who appears to look like a poor maid or laborer. This is of course, unless you have the privilege of being a Kuwaiti, because oh, in that case, you can jump, hop and skip through any queue and no rules apply to you. An airport is the first impression a country makes on a tourist. There's no point spending millions of dollars on a new airport, or even renovating parts of the old one if the service is just as poor with the same indifferent attitude. We just arrived back from our trip to Thailand and though we've been seeing the service at the Kuwait Airport degrade with each passing year, this year just topped it! Our flight to Phuket via Oman and Bangkok was at 10:30 pm and like good travelers, we arrived with more than 3 hours to spare. The queue to check in our luggage was chaotic with passengers forming their own queues all over the place and despite checking in online, there was no separate counter. On spotting a suited staff (a friendly expat I should add), I approached him and told him that I'd checked in online and mentioned that I was traveling with young kids. He quickly opened up a separate queue for those already checked in and we breezed through the first hurdle. Yay! Quite proud of ourselves, we walked out happily only to have our hearts sink when we saw the queue for the customs clearance. It snaked out almost all the way to the front door! Only once we got near the front did it become apparent just why the queue was this long. For the entire "Other Nationality" economy class passengers, there were only two counters open. What!? Seriously, what is the point of having brand new customs counters if they aren't used? There were at least 3-4 counters open for GCC Nationals and Business and First Class passengers though. Good to know that their priorities are in order! We also had to get our carry on screened and though there were three x-ray machines, only one to two of them were open at any one time. Also, the officers in charge of screening the baggage were just on their phones or talking amongst themselves. If they're not going to do it properly, why bother in the first place? Having finally finished with customs, we thought we were done with queues until we went downstairs to our gate to board our flight and were met with yet another giant queue to again screen our carry on baggage before boarding the plane. And get this, for the entire flight, there was just one x-ray machine. How ridiculous is that? Despite just making it onto the plane in time, there were still passengers to clear each hurdle and our flight ended up leaving an hour late making us miss our next two connecting flights. Definitely, a nightmare when you have little ones with you.