Kuwait Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 67 reviews
2/10
No Skytrax Rating
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1/10

"nothing short of a travel disaster"

(Kuwait)

Trip Verified | I had the unfortunate experience of departing from Kuwait Airport, and I must say it was nothing short of a travel disaster. The airport seems to be stuck in a time warp, with outdated facilities. The terminals are cramped and claustrophobic. The worn-out carpets and dim lighting only add to the overall dismal atmosphere. Navigating through Kuwait Airport is a challenge. Poor signage and a lack of clear directions turn what should be a seamless process into a confusing maze. The waiting areas have uncomfortable seating and a noticeable absence of any decent dining options. The duty-free shops offer a pitiful selection of overpriced goods. Security procedures at are a nightmare. The staff appear disinterested and inefficient, causing unnecessary delays and frustration. It's alarming how little regard they seem to have for passenger comfort and timely departures. The Wi-Fi is abysmal. Trying to stay connected for work or simply pass the time with online activities becomes an exercise in futility. I
Experience At AirportDeparture Only
Date VisitJanuary 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"stunned by the rude behavior"

(United States)

Not Verified | I was traveling from Jeddah to New York and had a transit at Kuwait airport. Security guys at the security check are horribly rude. I was stunned by the rude behavior.
Experience At AirportTransit
Date VisitFebruary 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"I wouldn't recommend"

(Estonia)

Trip Verified | My flight arrived around 4 AM, and next flight was to depart at 7:40 PM. So, I had some time to check-in for my next flight. As my next flight was carried out by Jazeera Airways, I thought I could check-in online. Unfortunately, their website didn't provide the check-in service, and the app missed my country from the list. So, I found the information center and asked their help on how to check-in. They kindly pointed me towards the Transfer Desk. I asked the same from them, and they said they will help me to check-in. But then they noticed that I have more than 6 hours to my next flight. They told me that I cannot stay in the airport terminal for that long, and I have to book hotel right away. I argued that I cannot go outside of the airport because I don't have a visa. They replied I can book a room in the airport hotel. I managed to find the hotel's website, but the booking was impossible because the feature wasn't implemented yet. So, I went back to the information center to ask about it. Of course then we went back to the Transfer Desk where they told me they will organise the transportation to the hotel within half an hour. That half an hour wait turned into 2 hours wait before they had time to deal with it. Also, I had no more information about my check-in. So, now they deported me to the hotel and I have to pay for my stay myself. It was 8 AM by the time I walked into the room, having been no smarter about my check-in, nor what and how long was I supposed to wait in there. I thought that 6 hours before the departure of the flight would be a good time to leave. Around 2 PM I went back to the lobby to ask about how much longer should I wait for. The reply I received was: "Someone comes to pick you up around 5:30 PM". So, I went back to enjoy my room. At 5:30 PM I came down to the lobby, the receptionist's first reaction was: "Somebody will come to call you!" Then I pointed out to him that it's about 2 hours until the departure of my flight. So, by that time I had been in that hotel over 9 hours, no meals nor no place in the vicinity where to buy something edible. And now I was getting anxious about them making me miss my flight. So about 75 minutes before the departure of my flight someone came to pick me up, to transport me to the doors of Jazeera's terminal area, but I still didn't had my boarding pass. Luckily, from this point on everything went smoothly. I booked my flight via Kiwi.com who stated that they don't have any information, neither from the airlines nor from the airport that they are not allowing the passenger to stay at the airport for more than 6 hours. In conclusion, the experience is definitely worth something. I wouldn't recommend anyone to stay in Kuwait International Airport for longer than 6 hours if easy transit is a priority.
Experience At AirportTransit
Date VisitFebruary 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"my worst experience ever"

(United Arab Emirates)

Trip Verified | They are rude, they don’t care about other country people. When I get my emigration seal on my boarding pass she just throw away my boarding pass after seal it. That lady shout at me without any reason. Is how you are treating the people who visit your country. Kuwait is my worst experience ever
Experience At AirportDeparture Only
Date VisitFebruary 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
2/10

"hope I will not have to transfer here again"

(United Kingdom)

Not Verified | The transit has few Duty free shops and only 1 coffee shop. The air condition is very strong and is freezing. They have 1 lounge that you have to pay $40 just to access it even for just 1hr. Then the prices of the beverages and snack are very expensive. I Don't think they can ever compete with the airports in the same region. I hope I will not have to transfer here again.
Experience At AirportTransit
Date VisitNovember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"bad at all fronts"

(United States)

Trip Verified | For one of the richest countries this airport is bad at all fronts. Not organized, rude security staff, below standard lounges & services. This should be compared to Doha or Dubai Airport but they are light years behind even compared with the smaller yet much better airports in Muscat or Bahrain.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Worst internet connectivity"

(India)

Not Verified | The worst experience in my life time. Limited number of toilets and with long standing queue just to enter. Worst internet connectivity. Try to avoid the airport. Not spacious and congested everywhere.
Experience At AirportArrival and Departure
Date VisitApril 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"bad airport service"

(India)

Trip Verified |  Worst airport. The bad airport service - they are dropping too far from gate and the facility. There was very bad toilets, seating, stairs, everything worst. They have the moving stairs but they are closed you have to walk up by stairs all over.
Experience At AirportDeparture Only
Date VisitDecember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Worst mismanaged airport"

(Switzerland)

Not Verified | Worst mismanaged airport I have ever been. No information, no signs, no staff to ask. Take ten flights a month to different destinations in the world but even third world countries are better.
Experience At AirportDeparture Only
Date VisitDecember 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"The worst airport staff"

(India)

Not Verified | The worst airport staff. No values no ethics. They are all hungry waiting for a passenger with any stuff they are carrying and take it and have it later with their so called colleague. All are greedy and no one is been trained how to assist a passenger and inform them with proper guidelines. Kuwait Airport staff needs proper training and good ethics to first attend their passengers in a proper manner.
Experience At AirportArrival and Departure
Date VisitSeptember 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1 to 10 of 67 Reviews