Kuwait Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 53 reviews
2/10
No Skytrax Rating
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3/10

Kuwait Airport customer review

(Australia)

Completely altered my view following departure experience. Agree with Mrs Argyle and Kamal. If you are flying out arrive 3 hrs before departure. Check-in and head straight for immigration. Queues are long at peak hours. Flight info displays dangerously misleading. Everyone gives a different set of information. Don't assume people know what they are talking about. Don't bother with shopping and meals. After immigration head to the gate emplane and get out. Staff can be rude. Travel on one of the few quality carriers serving the city. Obtain all info and keep your fingers crossed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Kuwait Airport customer review

(United Kingdom)

Did not enjoy my 5 hour transit in Kuwait at all. Very basic there was nothing that I could do while waiting for my next flight and the toilet wasn't very clean either. The staff were quite friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Kuwait Airport customer review

(Australia)

Flew into KWI from Delhi via Dubai on Emirates. Pleasantly surprised with the arrival area being reasonably organised. Immigration Queewas long but the staff were efficient. Not as modern as Dubai but staFF at Saad terminal were definitely a lot more friendly and courteous. Small but neat and well run Airport. Nothing flash but it works well.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Kuwait Airport customer review

(Kuwait)

Flew out of the Sheikh Saad terminal on Wataniya Airways - a huge difference from Kuwait Airport terminal 1. as you arrive there are valet parking services Wataniya rep welcomes you and helps through check in which is quite quick. Terminal is clean a lot of natural light and the staff attitude is excellent immigration quick and easy. Duty free area and entertainment satisfactory.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Kuwait Airport customer review

(Kuwait)

I had to laugh at the review that said the airport is much more efficient than before. I can't even imagine any airport being less efficient. Since I live/work in Kuwait most of the year I have to use the airport often. It is the bane of my existence here. I actually wouldn't mind living here too much if it wasn't for KWI. I've been flying for over 30 years and have seen dozens of airports but KWI is absolutely the worst I have ever seen.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Kuwait Airport customer review

(United States)

Was prepared for a bad airport experience but was surprised to not walk into a smoky terminal. Not a lot of options for food or shopping but decent. Airport not very crowded on a weekday morning - check in easy and immigration quick. Duty free shops had nice deals and boarding at the gate was fine. Definitely not a middle east transfer hub compared to DXB or DOH but not bad.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Kuwait Airport customer review

Changing planes on a connection from DXB to JFK this seemed very much a third world airport or like a regional Chinese airport. Signage was ok but transit passenger walking distances were long and a the gate security there was no organization at all except to find a long line and hope it was the right one. There was no separate accomodation for Business or First Class at boarding and not even an announcement - everyone just headed for the door when it seemed ready to load. The facility seemed old dusty and tired (like Kuwait in general) and ground staff was not at all helpful. The process seemed to be run by three unhappy guys in baggage handler uniforms and at the last moment an overdressed female gate agent appeared but said nothing. This is not at all in the same class as nearby Doha and Dubai if you have a choice of a connection point.
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1/10

Kuwait Airport customer review

The international side is a disorganized dump - especially if you happen to fly in on United Airlines. I arrived on Tuesday and due to an incredibly inept ground staff I was unable to leave Kuwait until Saturday. Do not under any circumstances allow yourself to be taken to the "airport hotel." It is a smelly disgusting place. There's no hot water or toiletries. The airlines refused to release my luggage because it would have been a hassle for them to retrieve. Advice - Buy a visa and demand the airline put you up in a real hotel. If your flight cancels don't leave the airport until you have replacement tickets in hand. If they refuse get angry and cause a scene. It's crazy but it's the only thing that works. Also don't wait in lines. Ground staff is happy to point at any line that is far away in order to escape helping you. Also don't assume that anyone knows what they are talking about - they likely don't. Nothing is settled until you have a paper ticket in hand. It took me twelve hours to book a flight out and even that flight required that I be stranded for three days. This is truly a third world airport. As such be sure to pack toiletries and a few changes of clothing. Better yet seek connections through Europe; this place is a joke.
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2/10

Kuwait Airport customer review

Kuwait international airport is a dreary place to spend more than an hour in with poor lighting rude ground staff and filthy facilities. Overall the airside portion of this terminal was a drab and in poor condition with missing panels wear tear. Coming off of a 12 hour flight from IAD and waiting for a late departure to DXB the airside portion of the terminal was rather uncomfortable to wait in. The only dining options consisted of a McDonalds a Pizza Hut Express and a chocolate and coffee shop. Airside those are your only choices. Seating isn't very plentiful and fill up fast (especially when flights to India begin to board). Boarding in KWI is also disorganized as there is no fixed procedure involving cabin boarding rather it's an every man for himself type of procedure where a boarding call is announced and passengers dash towards the jetway entrance creating confusion and chaos. Above all first class passengers get shafted by not getting priority boarding. The ground staff at KWI seriously need to learn about providing friendly organized and efficient customer service. On one occasion returning home through KWI I was practically yelled at by a ground staff member for not following a certain procedure correctly it was a simple mistake that I easily corrected within minutes. From an airport that promotes itself as a premier Middle Eastern airport this type of behavior was unacceptable and classless.
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Kuwait Airport customer review

For Business and First class passengers there is now a dedicated departure immigration counter which is very useful with the usual queues. Unfortunately the same doesn't exist on arrival although if you get the visa on arrival you bypass the normal queues anyway. The premium lounges are spacious clean reasonable (well cheap) food and the Costa Coffee is great. Shopping isn't good at the moment (it never was) but looks like some serious renovations are going on so we'll wait and see. Largest selections on sale are perfumes which seem quite well priced.
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