Kuwait Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 53 reviews
2/10
No Skytrax Rating
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Kuwait Airport customer review

Kuwait airport is fairly nice but make sure you get directions on where to go since it's not very clear what to do when you get there. After clearing customs downstairs it can be quite daunting taking the long walk out to the exit as there are crowds of people on either side of the barriers watching you. And it is not clear where to go at the end of the walkway. Taking a flight out can also be somewhat confusing as the airlines are grouped in zones but not well marked and it's also not always clear which counters you should go to within the zones. Make sure to ask for passes to one of the business/first class lounges. They are very nice. Lots of shopping available but very expensive. Porters are readily available and very insistent on handling your luggage then demand a large tip (ask how much first). Aggressively wave them off if you don't need them. They also only take your luggage to the zone then some other porter will want to help after the x-ray machine for another tip. Watch out for taxis going out of the airport as they will try to overcharge you so know how much is the typical fare and negotiate up front.
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Kuwait Airport customer review

If you are in need of baby changing facilities at Kuwait International Airport be warned there aren't any! On a recent journey alone with my 11-month son I noticed to my (supposed) relief that there was a Nursery Room. Signs indicated that I had to go downstairs; about 40 stairs with a pram in tow (no other access)! Got to the bottom to discover that the Nursery Room was closed and had been for 2 years! Had to use the adjacent old and tired (although clean) ladies toilets and lie my son on the narrow basin surround which resulted in him wiggling backwards into the basin. Kuwait is a country full of young children and I cannot understand why no-one has woken up to the fact that baby facilities are required. Primarily because prior to motherhood I did not enjoy the sights or smells of a mother changing her child in the ladies. Yes Kuwait International Airport has/continues to undergo huge improvements but it's the little things that are constantly overlooked that drive me crazy. Additionally Kuwait International Airport is a smokers paradise. There are smoker's rooms but hey why use those when you can smoke wherever you like. No-one is going to stop you!
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Kuwait Airport customer review

I have to say that Kuwait International has gone through major upgrading over the past 18 months which has left it much better spacious and efficient than before. Before the terminal used to be drab. Lacked character and enthusiasm. It was just a concrete building with bridges. Nothing more or less. With the recent expansion that took place the whole building is alive now and makes flying into and out of that airport a MUCH better experience than before. The airport mall is superb to walk around. The plethora of shops/cafes/restaurants/banks makes it totally self-sufficient. The addition of a new airline lounge by the new ground handling agent has made a significant plus factor to this airport. Before only Kuwait Airways was allowed to own and operate lounges there and those lounges were small old and required upgrading. With this new competing lounge it has simply made it much better for us all to see KU run and start fixing up their own lounges. Kudos to KWI and their recent improvements and their recent decision to allow competing ground handling agents to operate. Simply made service there grow a few notches up.
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