KLIA Kuala Lumpur Airport

✅ Trip Verified | Kuala Lumpur Airport is dirty. The carpets have stains all over and the floors, escalators and lifts have black things sticking to it. Everywhere is so dirty and gross. Ambience is also not welcoming. Very dark and gloomy inside. Please clean your airport!

Not Verified | There is nowhere to sit. It's dirty and food quality isn't great. Even with the upgrade I doubt it will be much better. A decent massage place would be good. Those massage chairs are useless if you don't have their money. The worst Airport I have been to! Never again!

✅ Trip Verified | I found this airport to be overwhelming. I had to transit to another flight, I had one and a half hrs to do this which was tight and I tried to explain my situation many times but found the staff very rude, totally unhelpful. I flew from Ngurahrai to Kuala Lumpur, then on to Phuket and back again the same way. Last on my flight to Phuket and missed connecting flight to Bali going home, simply because the staff did not seem to understand my situation even after many times I asked them for directions. I was almost in tears, tired, and really angry. I then had to wait a further 6 hrs to take next flight, how an elderly person can navigate this airport is beyond me. It was dark, dirty and nowhere to sit unless I sat in a eatery, it's really turned me off ever wanting to visit KL. The staff really need to be a little bit more compassionate and helpful, they just sent me in circles..

✅ Trip Verified | This airport is a total disaster and a shameful embarrassment for both Malaysia and Malaysia Airlines. I arrived at 4:30pm for an overnight stay and then a departure at 9:00am the next day at an airport that claims to be a great stopover/transfer point. Ha! It took 1 hour and 40 minutes to clear immigration thanks to the hopelessly inefficient, rude, arrogant and disrespectful staff and officials. Despite the counters being arranged into zones, it transpired there was only one counter open for my entire zone whereas there were 5 counters open for the next zone. When this was pointed out to an official by a frustrated passenger, he smiled, shrugged and walked off. Welcome to KLIA. The following morning was no better. Rude officials, a sky train that is closed until at least mid 2024 forcing everyone onto crowded buses (with ushering conducted by yet more arrogant and disinterested officials) followed by at gate security checks which were chaotic and shambolic. How Malaysia Airlines puts up with this tragedy of an airport is beyond me. Why the Malaysian Government allows this to be the first impression made of their country for international visitors is a mystery. Avoid this airport at all costs. It is pure misery.

Not Verified | Possibly the worst airport in SE Asia. The amenities are woeful, if departing from G or H and you'd like a beer or a smoke you have to take the train to C, of course in typical KLIA style it isn't working so we were required to take a bus. I feel sorry for Malaysian Airlines having to suffer this place as their hub airport.

✅ Trip Verified | This filthy and gross excuse for a terminal has few seats or amenities. There is no airside transfer from T1 thus requiring you to clear immigration and security twice. I will never ever plan a connection thru KUL T2 again. Dirty, horrible, gross.

Not Verified | Slow immigration check, Train from terminal to main building is broken down, No have supported plan for immigration speed. Poor airport, poor Service

Not Verified | This airport is one of the worst I’ve been to. Arrived to terminal 2 with 2 hours delay, still having 3+ hours to the departure from terminal 1 and this was last minute transfer! at terminal 2 info about the shuttle service are very bad, outside no proper sign for shuttle. the journey takes 30 minutes and stopes at long term parking first. at terminal 1 there is another train shuttle from main terminal to gates C which is not working so it is replaced with another bus. Again more time to add on. The worst things which was mentioned is that the security check is done at the gate 1 hour before departure. You have to empty your water bottle and you are left for 1 hour closed with no toilet and no drinks. It is something crazy! I felt so nervous about all this situation that I had to take several calming pills. Avoid it if you can or if you can’t be prepared for long transits, lots of walking ( terminals are huge and you make km’s on foot), closed shops after 11 pl, no toilets at the gates, no potable water.

✅ Trip Verified | This is definitely one of the worst airport. Arrived and disembarked at 2am there were staffs around but no one informed the passengers that they have to take a bus to the arrival counters. All the passengers were left stranded and wandering around. No signages as well. The gate to the bus was one long way from disembarkation point. Immigration counter officers were shouting at visitor who could not understand English when there was no staffs to guide and help. Bus Transfer between KLIA and KLIA2 took 45 minutes due to irregular waiting time and long route.

Not Verified | This airport will put me off any more visits to KL. We have queued for more than an hour for passport control at both arrivals and departures. I found this very difficult and painful since I have impaired mobility yet the people on 'queue control' appeared to be more interested in their phones than in helping me. Airside facilities for getting a drink or meal were pitiful. Surely it is simply a matter of organisation. The airport knows when flights are arriving and departing and simply have to ensure they have adequate staff at those times. It is my 5th trip to KL and I am sorry that this will be my last.