KLIA Kuala Lumpur Airport

✅ Trip Verified | This is by far the worst airport experience I’ve ever had. 5pm they told us - no more taxis, order Grab but Airport WiFi doesn’t work. We spent 90mins at the passport control. Baggage collection area looked more like a street market, piles of bags everywhere. Never again !

✅ Trip Verified | The transit experience is an absolute joke, especially the dining options. There are plenty of restaurants and supposedly great ones in the airport but certainly not on the transit side - there are just a few and they barely function. As a vegetarian, I could only find french fries for my long layover. The food is very mediocre, and I’m really trying to keep this review objective but it’s not been a fun experience.

Not Verified | This airport is absolutely terrible. Close to no service available. Extremely limited offer and low quality of food and beverage. Very bad signage, very long walks. I have been using this terminal too many times and I have enough of it. Anyway Air Asia operating the terminal being a very bad airline, I won't hopefully have to go back there ever again.

✅ Trip Verified | This is my usual airport to travel out of Kuala Lumpur. This time I'm using the KLIA1 Domestic Terminal. Everything seem packed as everyone was about to leave Kuala Lumpur for General Election. I printed the boarding pass at kiosk. No problem at all. The immigration counter was fast. Using one of the toilet in the terminal - very clean. Bought a coffee at Gloria Jeans coffee, it's a good kiosk with a reasonable waiting time. Seats in the waiting area are full as the flight was full also. The seating was ok, modest. It was a modest experience for my airport journey.

✅ Trip Verified | KLIA is the hottest airport I have experienced amongst all. A lot of improvement needed to be world class. How to promote tourism with this standard? 1st experience for tourist when arrived.

✅ Trip Verified | After suffering from the pandemic and some renovations, this airport is still not a user friendly airport. These days people like to refill their water bottle before boarding, but most jf the boarding gates had no water refill facilities, it's very disappointing.

✅ Trip Verified | While exiting the smoking zone, my jacket had fallen off and I didn't realise, and when I later realised (in 10/15mins) and went to search again, I couldn't find it. But thanks to the ground staff Najib and Alisha, they found it in 20mins and gave it to me. A big thank you to both of them for finding it out so quickly.

Not Verified | For a large international airport, I see an improvement in the toilets no longer wet floors erc. However, as a smoker, the smoking area outside of departures and arrivals area is uncomfortable and hot or if it’s rainy, one gets wet. No proper covering and very exposed. The smoking lounges inside - departure gate area is also horrendous! Just dirty standing ashtrays and people are seen sitting on the floor and railings. Please study smoking lounges/areas of other international airports to be at par! I understand that smoking is discouraged, but there should not be discrimination against smokers! Even European airports are better equipped.

Not Verified | KLIA2 - Poor signage for the arrival passengers. Cannot find maps. Poor traffic management at the pick up points. Immigration was fast (arrived at around midnight). Departure KLIA 1 Poor staff (staff at the information counter was lazy to give the information and also gave wrong information about the airport!). Poor facilities (not enough lounge area or public airport seating). Dirty train to the satellite terminal. Large and nice interior in the check-in hall

Not Verified | Frustratingly slow. No information. Stood in line at immigration with a plane full of people for almost two hours. I went to talk to a group of workers who were stood doing nothing, they told me it's always like this on late arriving flights and to talk to the supervisor who was stood at the back eating a bag of chips. He was uninterested in doing anything and told me to complain to his boss who was in an office somewhere. The immigration officers were doing their jobs but nobody was communicating to the hundred people in line to explain what everyone was being flagged on or what documents to prepare. The couple ahead of me stood for two hours only to be told they were in the wrong line in the wrong place and needed to go upstairs to level two.