KLIA Kuala Lumpur Airport

Positives: Great train connection service cheap and convenient; very clean airport; departing immigration was quick and no hassle at all. Negatives - Queues too long at immigration; baggage is left beside carousel if you take too long to get through immigration and no staff are there to inform you of its whereabouts. I was disappointed with the arrivals process and lack of staff/signs to assist.

Kuala Lumpur low cost terminal is an abomination one may travel on a low cost airline but to be herded into a nothing more than a warehouse is appalling. There is no train connection between the main terminals and the low cost one one has to travel there by very uncomfortable buses from KL Sentral because the option of the airport-city rail link does not have an extension from the main terminal. The Gates are no more than doors that open on to the tarmac from which one is expected to walk to the aircraft. The monitors at the so-called gates are set too low to be seen when sitting down and should be placed a lot higher preferably above the doors where they will be visible to all. There are sufficient eateries and basic duty free shops. The immigration control is on the ground level after which one has to climb to the first floor and then back to the ground floor for departures. Why not just have a one level walkway between immigration and the departures lounge? Seating is insufficient leading to people queuing for long periods or left to mill around. This low cost terminal is not fit for a large international airport and puts KLIA to shame.

Overall I like the airport - easily reachable good wifi connection plus the information service also excellent.

As a place for planes to land and for passengers to arrive and depart from the great city of KL KLIA serves the purpose. But I don't understand how it won various 'Best Airport' awards in the past. Yes the transfers to and from KLIA on the KLIA Ekspres are easy and cheap (compared to other cities) and the terminal itself makes good use of natural lighting and is nicely air conditioned but that's about it for outstanding facilities. There are no facilities once past outwards immigration if your flight leaves from the main terminal (not the satellite) and the toilets are dark and dirty. However what's worse are the incessant boarding announcements that are preceded by some very annoying chimes. In all this is a perfectly nice place for planes to land and for people to move through but the facilities are lacking and please turn the music that plays before every announcement off!

Arrived through the main terminal earlier in September. I think this airport is a real gem the design of the building and facilities all well thought out. Gate to immigration in less than 7 minutes flat on arrival. Left using the Low Cost Terminal which was a breeze to use. All in all an excellent airport with plenty of room for improvement of course.