KLIA Kuala Lumpur Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 490 reviews
4/10
No Skytrax Rating
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2/10

"inefficient and confusing design"

(Australia)

Not Verified |   It's been a while since I have gone to this airport and my experience wasn't too pleasant. Clean, open and modern design. Poor inefficient and confusing design felt like it was designed by people who have never flown before. - lack of clear signage - Immigration staff were unmotivated, slow and unfriendly. Hard to locate where to catch taxis or rides hare.
Experience At AirportArrival and Departure
Date VisitMarch 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Horrible, inefficient airport"

(Australia)

Trip Verified | Horrible, inefficient airport. It took two hours to drop our bags and get to our gate. Extremely long queues and unhelpful staff. Will go out of my way to avoid ever travelling through this airport again.
Experience At AirportDeparture Only
Date VisitMarch 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"KLIA has been getting worse"

(Malaysia)

Trip Verified | Arrived on time but got stuck on the tarmac for 20 mins due to gate fully occupied by other aircraft. What a joke; and KLIA has been getting worse without any improvement; I wonder when the airport will ever woken up to be a world class airport again, it has been ranked as the top 8 worst airport in the world now.
Experience At AirportArrival Only
Date VisitFebruary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"not improved in terms of immigration"

(Malaysia)

Not Verified | I have been travelling thru' this airport for the last 10 years and the situation remains the same and has not improved in terms of immigration, which is extremely slow and most of the officers are rude and entitled and take their own sweet time to verify the documents. Some even chit chat across the immigration cubicles and you wonder whether they are chitchatting or asking you some questions. Just 2/3 F&B outlets before immigration and after immigration only 1 Starbucks and if you get past that, there are only popup stores with no seating. Once you are at the boarding gate, waiting for the flight (which is always late-Malaysia airlines), there is no access to toilet or drinking water. You will have to exit the boarding gate and then re-enter by clearing the security and so on. The parking at the airport is dark and dingy with very low lighting. Once you collect the baggage, you need to go all the way down to get to the grab and cannot just walk to the floor where you arrive and if you have mutiple luggage, you have only 1 elevator that takes you to this floor, so you keep waiting for your turn.
Experience At AirportArrival Only
Date VisitJanuary 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

“Super long queue”

(Singapore)

Not Verified | Super long queue at immigration counter for departure. Once cleared immigration and proceeded to area near the G gates, there's no cafe and only pop up stations, inadequate seating areas, long queue for female toilets. And the airflow is quite poor.
Experience At AirportDeparture Only
Date VisitFebruary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"KLIA is a disappointment"

(Canada)

Trip Verified | On arrival, one must walk a long way to board a hot shuttle bus to go to the main terminal. The shuttle bus bay has a strong whiff of toxic diesel fumes, and the bus is uncomfortable, not enough seats, and no space for passengers with big luggage. Upon arrival at the main terminal, passengers may have to wait a long time to go through Malaysian immigration. Departure procedures are as inefficient, with long lines to clear immigration. Once one clears the security checkpoint, one is confined in the gate area until departure, with no access to washrooms or food/water. There wasn't even a water cooler to refill water bottles. The wifi signal was very weak and kept disconnecting. There was also a significant lack of seating for passengers, in both the main terminal and the satellite terminal. Overall, KLIA is a disappointment, and I would suggest travelling elsewhere if possible.
Experience At AirportTransit
Date VisitFebruary 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

“structure is chaotic”

(Denmark)

Not Verified | The worst airport I’ve ever been in. The structure is chaotic and everyone is angry, because you have to hurry through the airport because immigrations takes over an over. We arrived 3 hours before our flight, and didn’t have time to do anything because of this. Also there is second security at the gate, so the water you just bought for the flight, you can throw out.
Experience At AirportArrival and Departure
Date VisitJanuary 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"immigration still takes 1 hour"

(Malaysia)

Not Verified | Everything is good except the immigration that still takes 1 hour to go through. If the immigration team knows the status of flight arrivals they should be better prepared to manage the load. Apart from the lack of immigration windows the officers were also taking frequent break delaying the immigration time. Of all the airports that I have been to this is the longest wait time.
Experience At AirportArrival Only
Date VisitJanuary 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"This airport is a nightmare"

(Indonesia)

Not Verified | This airport is a nightmare for travellers. You can’t find immigration or customs without walking kilometres and then try finding your way out of the airport. The signage is virtually non existent in terms of being helpful. One sign says 3 different gates, the bus terminal and immigration all in the same font and that order. It’s very clear that some politicians brother has the contaract for advancement or this airport.
Experience At AirportArrival Only
Date VisitDecember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Very bad structure"

(Norway)

Trip Verified | Very bad structure. At KLIA 2 Need to get on a bus for immigration and then a train for departure. Wasted a lot of time due to poor design. Would not recommend.
Experience At AirportDeparture Only
Date VisitDecember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no