Keflavik Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 146 reviews
3/10
No Skytrax Rating
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5/10

Keflavik Airport customer review

(United Kingdom)

On 19 December of the ten desks which should have been open for check-in only four were operating and sometimes reduced to two as staff got up and left without replacement and disregarding the ever growing queue of passengers. When we eventually got through check-in the security lines were the next obstacle. Although these were quick the need to take cameras out of bags along with everything else was odd. When we arrived on the 16th the immigration process was swift and baggage was on the line quickly. Some gift shops and duty free in departures but prices were hardly inspiring.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Keflavik Airport customer review

(United Kingdom)

Arrival from LHR swiftly through passport control and on to waiting Flybuss to Reykjavik. Departure to LHR through well signposted security to large and airy departure area with plenty of shops and spacious food outlets. Generous sized meals on offer that along with a small beer cost only £15 far less than you'd pay at LHR for a similar dish. The airport has warm wood floors and crisply clean glass and metal walls/partitions etc. Only thing not to like was small and cramped gate area (gate 7) with sufficient seating for barely half the passengers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Keflavik Airport customer review

(United Kingdom)

Landed here twice on both the outward and return legs of a MAN-KEF-SEA trip. The airport is modern looking inside but the cafes are small and are spectacularly pricey. The airport did have wi-fi but you had to pay with a credit card for it. Screens easy to find and ground staff very friendly and helpful. There are pleasant gift shops. No facilities for postal mail but the gift shop owner offered to post a letter for me which arrived. Didn't appear to be many power points for laptops etc. Would have liked to see more seating as airport can be a little crowded as transatlantic flights on connections start to roll in.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Keflavik Airport customer review

(United Kingdom)

Quite modern architecture but few facilities and what there was had extortionate prices. I was transferring to another flight and queuing once again through security is a nightmare. Going up the escalator for transferring passengers you immediately hit the queue for security. There are no signs to indicate security is the first thing you encounter so you get caught off guard if you need to take things from your bag like electronic equipment. Instructions on what can and can't go through appear half way down the queue. Past passport control you have to present your ticket to an officer to let you into the gate. After this point you can't come out and there are no screens to tell you about your flight here. It is completely pointless putting officers here.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Keflavik Airport customer review

(United States)

This airport is modern clean and well staffed. One must pay for internet and it can not be accessed except in the main terminal (not at the gates). The strangest thing is that there are very few chairs and very little space provided at each gate so one feels in the way of other passing passengers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Keflavik Airport customer review

(Canada)

Keflavik is a nice little airport with great shopping (lots of local Icelandic content - not just luxury goods). Transfers are easy given the small size of the airport and the limited traffic (Icelandair Iceland Express and Spanair are about it) means low chance of delays or screw-ups. Saga business lounge is nice and quiet. Seating areas near gates are barely adequate to handle passenger volumes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Keflavik Airport customer review

Excellent experience at this small but well planned airport. Used automatic check-in which works well - if you ignore the instruction to enter your passport into the machine with your photograph uppermost. The reverse applies. Icelandair staff available to assist with the process. There were four flights scheduled to leave at 5.00pm two of which were to the USA and a long single queue snaked around the departures hall. There were eight desks open and all passengers processed quickly. Security excellent with friendly and thorough staff. Airside there are plenty of shopping opportunities and several refreshment options. Short walk to the departure gates. Slightly chaotic boarding process with two queues bearing down on just the one agent at the gate.
no
5/10

Keflavik Airport customer review

A compact modern airport about 60 minutes from town. Check-in via a booth was the fastest I have ever had at any airport although the seat allocation was poor. Duty Free and other shops are immediately after security although non schengen passengers then have to go through passport control which can be slow (in the afternoon when many US flights depart) and gloomy. Whilst hand baggage trolleys are freely available they cannot (for no obvious reason) be taken through passport control and used as you get towards the gates. Equally for no obvious reason there are only about 20 seats available at Gates 25 and 26 (may also be other gates) and therefore you sit on the floor or stand. In summary a stress free airport.
no
4/10

Keflavik Airport customer review

It's very modern and pleasant looking airport with what seems to be a lot of shopping areas. However they don't seem to announce flights over a loudspeaker. At least my two flights weren't. So stay by your gate and pay attention.
no
4/10

Keflavik Airport customer review

Just wanted to share some information regarding the security regime at this airport: All arriving passengers from North America must proceed through a security checkpoint even if their final destination is Iceland. This setup is in-place because it is not possible to walk from the non-Schengen gates to baggage claim without passing through the secure area of the main terminal. Therefore passengers cannot bring duty-free liquids purchased airside in North America into Iceland (though the arrivals duty-free store is quite well stocked). On the way back to North America despite signage to the contrary in gate areas there are no supplemental security procedures after the initial checkpoint so any liquids purchased once airside (or in the case of passengers connecting from elsewhere in Europe at the point of embarkation) can be brought onto the plane without restrictions such as the need to place them in tamper-proof bags.
no