Keflavik Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 146 reviews
3/10
No Skytrax Rating
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3/10

Keflavik Airport customer review

The terminal architecture is bright and airy and high ceilings keep noise down but it's a bit of a hike from one end to the other and there are no moving walkways so make sure you leave yourself enough time to catch your flight. The retail space is given over mostly to expensive duty-free shopping. There is one restaurant/bar and 2 cafe kiosks all with mediocre food. This airport has the friendliest happiest immigration/customs agents I've come across. Getting to the airport from elsewhere in the country is easy as there are plenty of signs in English and the Icelandic road system is excellent.
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5/10

Keflavik Airport customer review

This is a great airport. It is one of the few airports offering the opportunity to do tax free shopping on arrival. Both arriving and leaving was a breeze (as we were still within Schengen area). Staff friendly and competent and in arrivals a lot of useful information material on Iceland and Reykjavik is available. When leaving we spent some time in a very pleasant atrium-like space where all shops and eateries are concentrated. I must say that with the devaluation of the kronur price levels were friendly for visitors from euro-countries so we did some shopping. Quality of the shops in our opinion was really good. Keep in mind that many Icelandic shops offer the possibility to get a refund of VAT (almost 25%!) . Ask for the special coupon when making a purchase. If the sum exceeds 5000 kr you must get it stamped by customs first. After this you will get the refund from the landsbanki office in the departures area. You can choose between a cash refund in kronur or a refund in euro/GBP/USD to your credit card (which may take some time). The only problem with the airport is transport to Reykjavik. Most visitors who are not being picked up will depend on the Flybuss. Even though this was adequate for us it got really full and was not too comfortable. I have the feeling that it left when all seats were occupied without picking up everybody who needed transport.
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5/10

Keflavik Airport customer review

Small airport but easy to find your way around in. Very modern and very clean. There are many shops and the duty free area is large. The staff was very friendly.
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4/10

Keflavik Airport customer review

Nice airport and they offer free internet through a WIFI access point in the duty free area.
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Keflavik Airport customer review

Nice clean and small airport. I found the check-in very unorganised confusing and poorly signed though. Apart from that it is quite nice and easy to find your way around.
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Keflavik Airport customer review

Keflavik airport is really a stunning airport. It is small yet still extremely modern and very comfortable. The Icelandair crew in Keflavik is helpful and kind. The floors are almost spotless and the Icelanders are always a welcoming people. Flying in from the states is easy and connections into Europe is a synch. I had a pleasant experience in Keflavik. I got my luggage quickly had a nice bus ride (very convenient) and the best thing it is less than a 15-minute ride to Reykjavik City.
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