Keflavik Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 160 reviews
3/10
No Skytrax Rating
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Keflavik Airport customer review

(Canada)

Just came back from a trip Toronto - Copenhagen on Icelandair. Unfortunately there was a stop over in Keflavik. One thing is that the airport is being renovated but it could at least have chairs and washrooms available for travelers staff could be reasonably polite. We liked to fly Icelandair but Keflavik was so bad that we never want to stop there again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Keflavik Airport customer review

(Ireland)

On arrival we found a massive queue from passport control snaking around the corner to the top of the escalators. Two Easyjet flights had just landed at the same time. People were coming up and hitting the back of the queue. Was not very safe. Eventually we found three booths open and shortly after a fourth opened. On departure I found the toilets very dirty and messy with paper towels everywhere and bins overflowing. At 9am on a Sunday morning all the shops at our gates were closed. Then one shop opened but it did not have a bottle of water. Just sweets and booze.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Keflavik Airport customer review

(Norway)

Keflavik is one of my favourite airports. It is small and everything is from one terminal that makes it very easy. The service is good and the Icelandic people are always friendly and service minded. It must be one of the airports in the world where the flights almost never gets cancelled due to weather in Iceland. They are use to it so they handle it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Keflavik Airport customer review

(United Kingdom)

A good experience arriving from Manchester for a 3 day stopover before flying onto the USA and a short transfer on the return trip. Very clean spacious and relaxed atmosphere even during the short transfer. All staff pleasant and helpful. A joy when compared to much larger airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Keflavik Airport customer review

(United Kingdom)

On 19 December of the ten desks which should have been open for check-in only four were operating and sometimes reduced to two as staff got up and left without replacement and disregarding the ever growing queue of passengers. When we eventually got through check-in the security lines were the next obstacle. Although these were quick the need to take cameras out of bags along with everything else was odd. When we arrived on the 16th the immigration process was swift and baggage was on the line quickly. Some gift shops and duty free in departures but prices were hardly inspiring.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Keflavik Airport customer review

(United Kingdom)

Arrival from LHR swiftly through passport control and on to waiting Flybuss to Reykjavik. Departure to LHR through well signposted security to large and airy departure area with plenty of shops and spacious food outlets. Generous sized meals on offer that along with a small beer cost only £15 far less than you'd pay at LHR for a similar dish. The airport has warm wood floors and crisply clean glass and metal walls/partitions etc. Only thing not to like was small and cramped gate area (gate 7) with sufficient seating for barely half the passengers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Keflavik Airport customer review

(United Kingdom)

Landed here twice on both the outward and return legs of a MAN-KEF-SEA trip. The airport is modern looking inside but the cafes are small and are spectacularly pricey. The airport did have wi-fi but you had to pay with a credit card for it. Screens easy to find and ground staff very friendly and helpful. There are pleasant gift shops. No facilities for postal mail but the gift shop owner offered to post a letter for me which arrived. Didn't appear to be many power points for laptops etc. Would have liked to see more seating as airport can be a little crowded as transatlantic flights on connections start to roll in.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Keflavik Airport customer review

(United Kingdom)

Quite modern architecture but few facilities and what there was had extortionate prices. I was transferring to another flight and queuing once again through security is a nightmare. Going up the escalator for transferring passengers you immediately hit the queue for security. There are no signs to indicate security is the first thing you encounter so you get caught off guard if you need to take things from your bag like electronic equipment. Instructions on what can and can't go through appear half way down the queue. Past passport control you have to present your ticket to an officer to let you into the gate. After this point you can't come out and there are no screens to tell you about your flight here. It is completely pointless putting officers here.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Keflavik Airport customer review

(United States)

This airport is modern clean and well staffed. One must pay for internet and it can not be accessed except in the main terminal (not at the gates). The strangest thing is that there are very few chairs and very little space provided at each gate so one feels in the way of other passing passengers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Keflavik Airport customer review

(Canada)

Keflavik is a nice little airport with great shopping (lots of local Icelandic content - not just luxury goods). Transfers are easy given the small size of the airport and the limited traffic (Icelandair Iceland Express and Spanair are about it) means low chance of delays or screw-ups. Saga business lounge is nice and quiet. Seating areas near gates are barely adequate to handle passenger volumes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no