Keflavik Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 144 reviews
3/10
No Skytrax Rating
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8/10

Keflavik Airport customer review

(United Kingdom)

LGW-KEF return with WOW Air. A good arrival experience modern clean looking airport with minimum walk times extremely quiet and empty with baggage offloaded very quickly. Easy connections to downtown Reykjavik. On departure: crowded check-in but queues moved relatively quickly. However security queue moved slowly staff not consistent in asking passengers to remove boots and snow shoes causing hold-ups. Plenty of shops and cafes and again a very quiet time at the airport. Seating areas at the gates very limited and cramped. Impressed with the airport minor improvements needed but would use again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Keflavik Airport customer review

(United Kingdom)

Keflavik sells itself on being the small airport with big connections. It's certainly that. All flights are scheduled to arrive/depart same time in order to minimise wait times which is good but means long queues at security taciturn and quite frankly rude staff. Restaurants are full to bursting long queues (Icelandair - main carrier charges for meals so most people buy at the airport). There is a very confusing passport control system dead ends poor signage and lack of toilets. Gate area is a kind of rabbit warren on stilts with corridors the size of a school hallway; it's hard to know where to go. Being Iceland it's organised chaos so nothing actually goes wrong just that you will feel your blood boil and stress levels will go off the scale - just what you want as you settle in to your long haul flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Keflavik Airport customer review

(United States)

The terminal handling flights to the U.S. was just plain chaotic when I was there last week. The terminal seems too small to accommodate the 3 flights that were boarding simultaneously. There were not enough chairs and most people were either standing or sitting on the floor. The lines for flights to JFK and Dulles taking off from adjacent gates were indistinguishable. A third flight to the U.S. was scheduled to take off at the same time as the flight to JFK further pressing the capacity of the terminal. It took a long time for agents to check each ticket and as a result boarding was very slow.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping 12345
no
1/10

Keflavik Airport customer review

(United States)

Horrible - so crowded and uncomfortable. No ports to plug in devices. One of the worst airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Keflavik Airport customer review

(Canada)

Just came back from a trip Toronto - Copenhagen on Icelandair. Unfortunately there was a stop over in Keflavik. One thing is that the airport is being renovated but it could at least have chairs and washrooms available for travelers staff could be reasonably polite. We liked to fly Icelandair but Keflavik was so bad that we never want to stop there again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Keflavik Airport customer review

(Ireland)

On arrival we found a massive queue from passport control snaking around the corner to the top of the escalators. Two Easyjet flights had just landed at the same time. People were coming up and hitting the back of the queue. Was not very safe. Eventually we found three booths open and shortly after a fourth opened. On departure I found the toilets very dirty and messy with paper towels everywhere and bins overflowing. At 9am on a Sunday morning all the shops at our gates were closed. Then one shop opened but it did not have a bottle of water. Just sweets and booze.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Keflavik Airport customer review

(Norway)

Keflavik is one of my favourite airports. It is small and everything is from one terminal that makes it very easy. The service is good and the Icelandic people are always friendly and service minded. It must be one of the airports in the world where the flights almost never gets cancelled due to weather in Iceland. They are use to it so they handle it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Keflavik Airport customer review

(United Kingdom)

A good experience arriving from Manchester for a 3 day stopover before flying onto the USA and a short transfer on the return trip. Very clean spacious and relaxed atmosphere even during the short transfer. All staff pleasant and helpful. A joy when compared to much larger airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Keflavik Airport customer review

(United Kingdom)

On 19 December of the ten desks which should have been open for check-in only four were operating and sometimes reduced to two as staff got up and left without replacement and disregarding the ever growing queue of passengers. When we eventually got through check-in the security lines were the next obstacle. Although these were quick the need to take cameras out of bags along with everything else was odd. When we arrived on the 16th the immigration process was swift and baggage was on the line quickly. Some gift shops and duty free in departures but prices were hardly inspiring.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Keflavik Airport customer review

(United Kingdom)

Arrival from LHR swiftly through passport control and on to waiting Flybuss to Reykjavik. Departure to LHR through well signposted security to large and airy departure area with plenty of shops and spacious food outlets. Generous sized meals on offer that along with a small beer cost only £15 far less than you'd pay at LHR for a similar dish. The airport has warm wood floors and crisply clean glass and metal walls/partitions etc. Only thing not to like was small and cramped gate area (gate 7) with sufficient seating for barely half the passengers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes