Keflavik Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 146 reviews
3/10
No Skytrax Rating
Sort Reviews by :
Show
na

Keflavik Airport customer review

(United States)

Came in at 10.30 pm from Paris with a 10.5 hour layover to NY. Had to get bags and go through customs no one was there so you just walk through (why bother?). Once through customs you are now outside and have to recheck in to get back in to departure area where it is nice. However check in closes at night and they will not let you check in more than 2.5 hrs before flight. So now you are stuck in a closed up building with 6 chairs and the floor with 100+ other people waiting and sleeping everywhere. No wait a minute they have signs saying no Sleeping/Camping or Cooking on the property with security to make sure! No one working at the airport seemed to have any answers or even care. It was a blessing to have the Coffee shop open early in the morning. The trip to Paris we came through this airport and it was a good experience in departure area with an 1.5 layover we were excited to be going back with a long layover to be able to see what Iceland had to offer for a possible future trip there. We felt more like cattle than Human! This was buy far the worst travel experience my wife and I have ever had. Lessons learned 1) Will never go to this airport or Iceland again. 2) Will not Fly Icelandair again. 3) No more long lay overs at any airports in any countries.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Keflavik Airport customer review

(Canada)

Was quiet when I landed security cleared 150 people within 20 min. Bathrooms were excellent seating limited and am thankful that my flight was the only one boarding as I can see how 2 in the same area could be really confusing for people trying to line up.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Keflavik Airport customer review

(United Kingdom)

LGW-KEF return with WOW Air. A good arrival experience modern clean looking airport with minimum walk times extremely quiet and empty with baggage offloaded very quickly. Easy connections to downtown Reykjavik. On departure: crowded check-in but queues moved relatively quickly. However security queue moved slowly staff not consistent in asking passengers to remove boots and snow shoes causing hold-ups. Plenty of shops and cafes and again a very quiet time at the airport. Seating areas at the gates very limited and cramped. Impressed with the airport minor improvements needed but would use again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Keflavik Airport customer review

(United Kingdom)

Keflavik sells itself on being the small airport with big connections. It's certainly that. All flights are scheduled to arrive/depart same time in order to minimise wait times which is good but means long queues at security taciturn and quite frankly rude staff. Restaurants are full to bursting long queues (Icelandair - main carrier charges for meals so most people buy at the airport). There is a very confusing passport control system dead ends poor signage and lack of toilets. Gate area is a kind of rabbit warren on stilts with corridors the size of a school hallway; it's hard to know where to go. Being Iceland it's organised chaos so nothing actually goes wrong just that you will feel your blood boil and stress levels will go off the scale - just what you want as you settle in to your long haul flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Keflavik Airport customer review

(United States)

The terminal handling flights to the U.S. was just plain chaotic when I was there last week. The terminal seems too small to accommodate the 3 flights that were boarding simultaneously. There were not enough chairs and most people were either standing or sitting on the floor. The lines for flights to JFK and Dulles taking off from adjacent gates were indistinguishable. A third flight to the U.S. was scheduled to take off at the same time as the flight to JFK further pressing the capacity of the terminal. It took a long time for agents to check each ticket and as a result boarding was very slow.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping 12345
no
1/10

Keflavik Airport customer review

(United States)

Horrible - so crowded and uncomfortable. No ports to plug in devices. One of the worst airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Keflavik Airport customer review

(Canada)

Just came back from a trip Toronto - Copenhagen on Icelandair. Unfortunately there was a stop over in Keflavik. One thing is that the airport is being renovated but it could at least have chairs and washrooms available for travelers staff could be reasonably polite. We liked to fly Icelandair but Keflavik was so bad that we never want to stop there again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Keflavik Airport customer review

(Ireland)

On arrival we found a massive queue from passport control snaking around the corner to the top of the escalators. Two Easyjet flights had just landed at the same time. People were coming up and hitting the back of the queue. Was not very safe. Eventually we found three booths open and shortly after a fourth opened. On departure I found the toilets very dirty and messy with paper towels everywhere and bins overflowing. At 9am on a Sunday morning all the shops at our gates were closed. Then one shop opened but it did not have a bottle of water. Just sweets and booze.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Keflavik Airport customer review

(Norway)

Keflavik is one of my favourite airports. It is small and everything is from one terminal that makes it very easy. The service is good and the Icelandic people are always friendly and service minded. It must be one of the airports in the world where the flights almost never gets cancelled due to weather in Iceland. They are use to it so they handle it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Keflavik Airport customer review

(United Kingdom)

A good experience arriving from Manchester for a 3 day stopover before flying onto the USA and a short transfer on the return trip. Very clean spacious and relaxed atmosphere even during the short transfer. All staff pleasant and helpful. A joy when compared to much larger airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes