Kahului Maui Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 28 reviews
2/10
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1/10

"Security line was outrageous"

(United States)

Trip Verified | Security line was outrageous. Longest security line ever encountered in my life. So many passengers in the airport missed their flights, I bet it must have set a record. Some airlines like American delayed their departure, but of all airlines, you’d think Hawaiian would have delayed theirs, but no. The airport was filled with passengers who missed their flights on all airlines due to the ineptness of the airport. This needs to be addressed. This is a disgrace! This cost how many people extra $$$ without any sympathy from the airport.
Experience At AirportDeparture Only
Date VisitSeptember 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"Staff were extremely rude and obnoxious"

(United States)

Not Verified | The airport itself was nice but the TSA was horrible. Staff were extremely rude and obnoxious. If you asked any questions about the process they mocked you and made you feel stupid even though there were no signs posted about what you can and can not bring on a plane. I was told by one staffer that bottled water has never been allowed on planes since the beginning of time, which is a lie. The floors where you have to walk barefoot was very dirty and sticky and they treat you like cattle, yelling and pointing at you like a prisoner. They would throw your carry on luggage around like a beach ball. Once you get past that it’s a nice airport.
Experience At AirportDeparture Only
Date VisitAugust 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"this airport is a super spreader event in progress"

(Australia)

Not Verified | During covid pandemic huge lines - no distancing in lines or seating or on flight. No mask enforcement. Basically this airport is a super spreader event in progress. Shame on the state of Hawaii, shame on the county of Maui, shame on Maui airport and shame on Southwest Airlines. Understaffed, impatient and rude at all levels Maybe this review should be titled - there’s a pandemic but what the heck we can still milk profits. 600,000 dead - what’s a few more.
Experience At AirportDeparture Only
Date VisitAugust 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"Disorganized, slow, unnecessarily aggressive"

(United States)

Not Verified | Very old and out of date but TSA security was insane. One line for everyone. One agent interrogating a 3yr old and 5 yr old as to their birthdates, their siblings birthdates, their parents birthdates, where their parents worked, etc. Have they never met a child that age? Kids were scared to death to answer and the agents were very rough and separated kids from the parents. They did this to at least 4 families I witnessed. Disorganized, slow, unnecessarily aggressive, and despite having at least 3 screening machines, only ran one. I hear the residents are mad so many tourists are coming to the island at this time as it’s a burden on all their water and food supply. Keep treating visitors like this and you won’t have to worry about it. The rest of the world will open up and, like me, we will go elsewhere and Maui can figure out another income industry.
Experience At AirportDeparture Only
Date VisitJuly 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Very unpleasant staff"

(United States)

Not Verified | Very unpleasant staff at shuttle for car rentals. Demeaning and condescending young female worker, 0 percent Aloha. Sending people off with a bad taste in their mouth.
Experience At AirportDeparture Only
Date VisitJuly 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
3/10

"3hrs in line for agriculture inspection and TSA"

(United States)

Not Verified | Flight was at 12:25pm from Maui to Oakland, CA. Waited 3hrs in line for agriculture inspection and TSA. Almost missed our flight. Lines were 3-4 blocks long at snail pace. Very stressful. Employees working there were very helpful and friendly, but over worked.
Experience At AirportDeparture Only
Date VisitJune 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"no one enforced any rules"

(United States)

Not Verified | One of the employees stood at the men's bathroom door, unmasked and chewing for an hour. People eating with masks off everywhere in waiting area. Another man was coughing everywhere with no mask on and no one enforced any rules. No wonder Maui's cases have been going up. I understand the laid back vibe of Hawaii, but there are times when things need to be tightened up so you don't end up killing others with a virus. This was worst case scenario for me. I won't be traveling any time soon after this loose ended experience. Be careful. They don't enforce anything in Maui.
Experience At AirportDeparture Only
Date VisitJuly 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"the worst airport ever"

(United States)

Trip Verified | This is literally the worst airport ever! I mean 3rd world country level and lower! There is no proper air conditioning. Rest rooms are extremely dirty! Long TSA lines without adequate lines for the number of passengers! Just horrible for a place which makes lots of money from tourism!
Experience At AirportArrival and Departure
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"staff were very pleasant"

(United States)

Trip Verified | All of the staff were very pleasant, please give them better facilities to work in! The bathrooms are very small and outdated, one of the three sinks was broken and there were only four small and old stalls. The gate area was air conditioned, which was nice, but was very cramped and not in the best condition.
Experience At AirportDeparture Only
Date VisitApril 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"Departure was better than Arrival"

(United States)

Not Verified | Departure was better than Arrival. Arrival wasn't marked very well leading some passengers off in the wrong directions. The rental car terminal at the arrival gate is closed and you need to go behind it to get a bus to the real rental car terminals. If you don't ask around it is difficult to find. Departure rental buses take you right to the ticketing area. There are several restaurant options and some reasonably prices places to buy gifts.
Experience At AirportArrival and Departure
Date VisitSeptember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1 to 10 of 28 Reviews