Kahului Maui Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 34 reviews
2/10
No Skytrax Rating
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5/10

"This airport is desperate for some help"

(United States)

Not Verified | All Day long our family reported gate issues. We had 16 people arrive today. All were parked on the tarmac for at least 30 mins. This airport is desperate for some help. If anyone can get me a gate so I can deplane I’d be grateful.
Experience At AirportArrival Only
Date VisitJanuary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Sat for 45 minutes on the tarmac upon arrival"

(United States)

Not Verified | How can you accept planes and not have a gate to deplane? Sat for 45 minutes on the tarmac upon arrival and then was delayed 3.5 hours on departure. Once we boarded, we had to wait another 45 minutes for someone to put gas in our plane. Baggage claim was a hot mess. Multiple passengers getting only some of their bags. We needed to wait for two other planes to unload their luggage before getting our second bag. Hundreds of people waiting for flights that disappeared from flight boards. Lines of customers waiting to speak to service agents that came and left the area without explanation or serviced people outside of the established lines. There was another desk with three uniformed staff members carrying on conversations amongst themselves and a sign stating the desk was closed. Sassy, condescending updates far and few between. TSA line longer that regular check in.
Experience At AirportArrival and Departure
Date VisitFebruary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"the worst of the worst"

(United States)

Not Verified | I travel for a living and have been through most of the international airports in the US. Kahului Maui Airport, is hands down the worst of the worst. Visiting Maui isn't worth having to go through the airport here. I'll avoid it for layovers in the future as well. Save your self and avoid at all costs.
Experience At AirportArrival and Departure
Date VisitJanuary 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"plain horrible in every regard"

(United States)

Not Verified | Just plain horrible in every regard. Arrival: waited 20 minutes on the tarmac for a gate to open, waited another 20 minutes at carousel for baggage (even after a bathroom stop!). Departure: Absolutely pointless agriculture inspection (agents don't even look!), Long line at security checkpoint, EXTREMELY rude TSA agent at escalator, our gate was not marked in main hallway - had to hunt and peck to find it, boarding agent was nothing short of a jerk, and this is the most rundown airport I have ever seen. In case you didn't get the gist of this review, this airport sucks!!!
Experience At AirportArrival and Departure
Date VisitAugust 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"worst TSA experience we have ever had"

(United States)

Not Verified | The worst TSA experience we have ever had. All three TSA agents were incredibly rude, even to my 9 year old son. They lacked any customer service skills at all. I have never seen such a rude security staff.
Experience At AirportDeparture Only
Date VisitApril 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"OGG really needs updating and a better design"

(United States)

Not Verified | My wife I have been coming to Maui each year for 39 years. When we first came, the airport was wide open, no real gates, no real baggage claim. Now, there are buildings but it is unwieldy. As an example, the United counter is at the far right end of the terminal, TSA is then 2/3 of the way to the left. Your first very long walk. No pre-check. Very limited food options when you finish with the TSA. Then what seems like a one mile walk to Gate 1 or 1 mile the other way to gate 39. Very few moving sidewalks especially in the lower gate numbers. OGG really needs updating and a better design. Less walking. More food. Better security checkpoint. The airport is recommended only because there is no other way to fly commercially to or from Maui.
Experience At AirportDeparture Only
Date VisitNovember 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Security line was outrageous"

(United States)

Trip Verified | Security line was outrageous. Longest security line ever encountered in my life. So many passengers in the airport missed their flights, I bet it must have set a record. Some airlines like American delayed their departure, but of all airlines, you’d think Hawaiian would have delayed theirs, but no. The airport was filled with passengers who missed their flights on all airlines due to the ineptness of the airport. This needs to be addressed. This is a disgrace! This cost how many people extra $$$ without any sympathy from the airport.
Experience At AirportDeparture Only
Date VisitSeptember 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"Staff were extremely rude and obnoxious"

(United States)

Not Verified | The airport itself was nice but the TSA was horrible. Staff were extremely rude and obnoxious. If you asked any questions about the process they mocked you and made you feel stupid even though there were no signs posted about what you can and can not bring on a plane. I was told by one staffer that bottled water has never been allowed on planes since the beginning of time, which is a lie. The floors where you have to walk barefoot was very dirty and sticky and they treat you like cattle, yelling and pointing at you like a prisoner. They would throw your carry on luggage around like a beach ball. Once you get past that it’s a nice airport.
Experience At AirportDeparture Only
Date VisitAugust 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"this airport is a super spreader event in progress"

(Australia)

Not Verified | During covid pandemic huge lines - no distancing in lines or seating or on flight. No mask enforcement. Basically this airport is a super spreader event in progress. Shame on the state of Hawaii, shame on the county of Maui, shame on Maui airport and shame on Southwest Airlines. Understaffed, impatient and rude at all levels Maybe this review should be titled - there’s a pandemic but what the heck we can still milk profits. 600,000 dead - what’s a few more.
Experience At AirportDeparture Only
Date VisitAugust 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"Disorganized, slow, unnecessarily aggressive"

(United States)

Not Verified | Very old and out of date but TSA security was insane. One line for everyone. One agent interrogating a 3yr old and 5 yr old as to their birthdates, their siblings birthdates, their parents birthdates, where their parents worked, etc. Have they never met a child that age? Kids were scared to death to answer and the agents were very rough and separated kids from the parents. They did this to at least 4 families I witnessed. Disorganized, slow, unnecessarily aggressive, and despite having at least 3 screening machines, only ran one. I hear the residents are mad so many tourists are coming to the island at this time as it’s a burden on all their water and food supply. Keep treating visitors like this and you won’t have to worry about it. The rest of the world will open up and, like me, we will go elsewhere and Maui can figure out another income industry.
Experience At AirportDeparture Only
Date VisitJuly 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
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