✅ Trip Verified
| The most terrible airport service I’ve ever received in my life. What’s the point of building a brand new airport if all the staff are completely rude and useless. They obviously don’t want to help you. We had a connecting flight from Jeddah to Madinah. We arrived super early, and had no idea where to go. We kept showing our boarding passes to staff working there for directions on which terminal to go to, and they just kept pointing in random directions. They don’t even speak to you, they just point. We sat in the wrong terminal for 2 hours waiting for our flight to show up on the screen and every time we asked if we were in the right place they would just tell us to sit down. Finally, 20 minutes before our flight, we got quickly ushered into a bus to get to a different terminal (on the opposite side of where we were). When we got to the terminal, surprise surprise, the gates were closed so we couldn’t board the flight. They told us they would get us on the next flight but it was full, so we had to wait 9 hours before we could get on a flight. We wanted to take a taxi to Madinah instead, but our luggage was already on our missed flight enroute to Madinah so we had to fly. Terrible staff, extremely rude, and not willing to help you unless you are a Saudi national. I tried asking a staff member a question about our flight and he kept ignoring me, turning away while I speaking, and speaking to his friends while I was trying to talk to him. I had to literally snap in front of his face and yell ‘I'm trying to speak to you' before he responded. What’s the point of having a new shiny new airport if everyone working in it are completely incompetent. The most helpful people in there are the baggage attendants and janitors - they are the only ones who will attempt to help you with flight information. Awful experience. I will avoid this airport at all costs in the future. If they want to increase tourism by 2030, they need some intense training for all of the staff working in the tourism industry. They are not ready.