Hong Kong Airport

Not Verified | The best airport. Super clean, many shop options and it's good that they are making it bigger. You can really enjoy a long layover at this airport.

✅ Trip Verified | I was somewhat apprehensive transiting through Hong Kong given the news of civil unrest in that city. My fears were unfounded. On the contrary, I found the terminal to be much less crowded than in the past. I spent a little over three hours in the terminal and visited the Bridge lounge where I took a shower and shaved. Clean bathroom though the lighting is very dim. Given that the color palette of the bathroom was dark, it was a challenge to differentiate between the bottles of shampoo, conditioner and bath gel! There are many food choices, both cooked and self service, in the lounge. The free wi-fi worked well. Helpful lounge staff. A silent airport with no announcements except for flight delays - need to keep an eye on the flight display monitors. Sometimes gates are not assigned until closer to departure times. This is a sprawling airport requiring quite a bit of hoofing and my connecting terminal had to be reached by a bus service. Hence, a lot of time to reach your connecting gate. The security check on arriving was smooth and not intrusive. The usual international brand shops are there. I was able to do some last minute shopping for gifts without feeling a rush of shoppers in the stores. The terminal is clean, properly signed, and well-lit. I recommend this airport for transiting on Cathay Pacific and Cathay Dragon flights.

✅ Trip Verified | Being a clumsy traveller, I left my phone somewhere in the airport when I got off the plane. I initially thought I had left the phone in the plane. As soon as I realised I had lost my phone, I asked the flight attendants from my CX 704 BKK-HK flight to help and they kindly guided me to a booth at the baggage claim area. The gentleman at the booth immediately followed up by going to the plane that I took and searched every aisle in order to find my phone. While I was waiting, his colleague frequently updated me about the search process. I feel bad for making them go through so much as I didn't realise at that instance that my phone was actually in the airport and not in the plane. When I was finally able to track the location of my phone, I got in touch with lost and found via email and phone and they started working on my case immediately and found my phone within 3 hours. I am so grateful to all of the staff (Cathay Pacific flight attendant, baggage claim staff, lost & found staff) for helping me find my phone.

✅ Trip Verified | Hong Kong airport is very convenient for transit passengers. The signs are clearly marked along the way. Many restaurants open till midnight so it's friendly for overnight transferring passengers.

Not Verified | This was a bad experience for me. I left Hong Kong on 17th August. I know the situation in Hong Kong but I can't believe that the staff service was terrible. When I got off the bus at terminal 1, there were over thousands of tourists queueing to enter the airport because of the low-efficiency airport staff. They needed to check your boarding pass and passport to allow you to enter the terminal. I waited nearly an hour, the efficiency is really terrible. Afterwards, I was looking for a dining zone but there were not many restaurants. This was a bad experience at Hong Kong Airport. I do not recommend this airport. If you want to dine or go shopping, it's better to go to other places than the airport.

✅ Trip Verified | The airport is very efficient. It only takes me 20 minutes from the aircraft to the Airport Express station. The immigration staff are not friendly. The Airport Express is wonderful, taking only 24 minutes from the airport to downtown Hong Kong.

Not Verified | This airport is disgusting, the toilets are smelly and dirty. There is a lack of facilities in this airport, a large shortage of toilets and restaurants. Also airport is hard to navigate, whoever is in charge of management for is airport should be removed from the position. Use Changi Airport as guidance in how to design an airport.

❎ Not Verified | As many do, I worked all day without a meal. Planned to get to the airport a bit early to have a bite and relax. Found there are only three sit down restaurants that are not under renovation and the ones that are open have a huge queue. What idiot thought it was a good idea to renovate 50% of the restaurants at the same time? I come here often and the restaurants have been under renovation for at least 6 months. This is a really big busy airport and there isn't nearly the number of restaurants to feed passengers. Someone really really stupid is making decisions here. You would never see this at other premium airports in the region.

✅ Trip Verified | Hong Kong is a large airport but is well organized, it’s easy to change gates for connecting flights. Very crowded of course, but it is quite understandable in such a busy place. I have spent some time in the priority pass lounge also full of passengers, however plenty of staff and in a fact everything was available. General impressions positive. Full mark goes to the cleanliness, shopping and the design of the airport.

Not Verified | I did not find a single smiley face from the customer services whether it was a shop or a cafe or a restaurant, very rude while they speak. They need to be politer. I chose Hong Kong as my transit over Bangkok this time, expecting a different and more beautiful service, but I was totally wrong... The information desk was empty too, nobody to was there to help. Few security staff were there but they could not get you the exact help. Overall it was the worst experience I have had in my years of travel. Yes to Hong Kong, nut no to the customer service.