Heraklion Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 143 reviews
2/10
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8/10

"it really was absolutely fine"

(United Kingdom)

Trip Verified | Was genuinely worried about Heraklion airport after reading all the negative reviews. However it really was absolutely fine. Arrival was indeed via a hot un-airconditioned bus, but that was a 1 minute journey so people need to get a grip. Getting through customs took about twenty minutes which really isn’t bad for an incredibly busy Sunday in summer hols. Departure was absolutely fine as well. Took no time on a busy Sunday to get through security. Place was clean and fantastic viewing area of all the flights as the entire place has floor to ceiling glass. Got some bottles of water for the flight and was most expensive water I’ve ever paid for in my life, about €6 euro for 500ml total rip off. Gate side place was rammed with virtually no seats but you can get that at most airports, was the same if not worse at gatwick. So ignore all the negative comments. Oh air con in the terminal was struggling a bit on arrival but departures it was absolutely fine.
Experience At AirportArrival and Departure
Date VisitAugust 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
2/10

"Low standards of hygiene"

(Poland)

Not Verified | Never again. Crowded - too many People for such small airport. Big queues. Low standards of hygiene. When arrived to Crete - had to wait more than 1 hour for a baggage. Crete is a lovely place, but this airport smashed the impression.
Experience At AirportArrival and Departure
Date VisitSeptember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"The worst airport"

(United Kingdom)

Not Verified | The worst airport I have ever had the misfortune to visit. Toilets were terrible. Wee everywhere, no loo roll, missing toilet seats, hand dryers that do not work, it was utterly disgusting. And that was just the womens. The tannnoy system is a complete joke - you could not hear a word of what they were saying and it seemed every time one message came on, so did another so the two messages were speaking over each other at volume 100. I would have been more comfortable sitting on a breeze block, seats were a joke. There was nothing clean about this dump at all which is a shame as Crete is lovely. Even Gatwick looks good compared to this place. Never again.
Experience At AirportArrival and Departure
Date VisitAugust 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"shocked at how terrible this airport still is"

(Netherlands)

Not Verified | We love Crete but every time we depart this airport the chaos is so crazy that we say to each other never again. But the love for Crete and the hope changes have been made at this airport have won us over. I’m writing this review from the airport as we speak shocked at how terrible this airport still is. 3 out of 5 disgusting toilets are not working, the airport is way to small for the amount of people- long queues everywhere and no staff or ropes to lead the way- the information boards are not updated regularly - gate changes all the time. Its pure chaos. And it’s like this every time. Really it will stop us from coming here again.
Experience At AirportDeparture Only
Date VisitSeptember 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"never want to visit Heraklion Airport again"

(Germany)

Trip Verified | I have no words to describe the mess and chaos I faced in this airport. Endless delays, no space for the people to move or sit while waiting, the toilets are extremely unhygienic no soaps or towels. The staff is rude, refusing to speak English. I never want to visit Heraklion Airport again.
Experience At AirportDeparture Only
Date VisitAugust 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
no
1/10

"Worst airport I have been to"

(France)

Not Verified | Worst airport I have been to. It is dirty, crowded and poorly organised (my flight was not announced on the screens although later flights were), there is no signs after security to confirm the gate from which you depart and they set up multiple boardings from the same gate within 10 minutes of each other. Also check-in takes one hour but they only open it 2h before your flight so you better hope that security will be quick. Horrible experience, I am never flying via this airport again
Experience At AirportArrival and Departure
Date VisitJuly 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Small. Crowded. No seating"

(Sweden)

Trip Verified | Small. Crowded. No seating. Poor air quality. Loud and noisy. Seems outdated. Do not come early, seems like the worst airport in Europe. Try to avoid it. The shopping area takes all the space, that could have been used to improve the seating area.
Experience At AirportDeparture Only
Date VisitJuly 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
no
1/10

"Overcrowded, overpriced"

(United Kingdom)

Not Verified | Awful airport. Overcrowded, overpriced! €8 for a bar of chocolate airside, €4.50 for a soft drink either side. No wifi as its asked about below. Ive read some reviews on other sites to use the other airport on Crete next time. There are no toilet seats in the male toilets and the supplied charging points dont work. People that have checked in are being told to check in again.
Experience At AirportDeparture Only
Date VisitJune 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"Small airport. Nothing to do"

(Slovakia)

Not Verified | Small airport. Nothing to do. Overcrowded. Old. Do not arrive longer than an hour before your flight unless you need to drop your luggage at check in desks. No restaurants to eat, just one bistro to grab a sandwich open at 7am in the morning - you can imagine the queues. Rude staff not only at Duty Free but also other departments. Toilets without toilet paper or soap or hand dryers, a few of them not even working.
Experience At AirportDeparture Only
Date VisitJune 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Airport terminal is very small"

(Bosnia and Herzegovina)

Not Verified | Airport terminal is very small for 5-8 million passengers for a year. I have been to some Baltic countries Tallinn, Riga airports that are 3 times bigger, cleaner. But they serve twice less costumers per year. Security check was fast but they really did not check any thing.
Experience At AirportDeparture Only
Date VisitJune 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no