✅ Trip Verified
| Arrival. We could not fault the slick arrival at the Airport, Ok flight was 10 minutes late arriving and we were lucky the aircraft was not parked miles away but on a parking stand near the terminal. We had the luxury of having two sets of stairs. So this meant a faster disembarkation from the aircraft straight on to waiting coaches for the short ride to the terminal. Passport control was swift and so was the baggage collection, in fact from the aircraft coming to a stand still on the parking stand to getting in a Taxi to the hotel it took 20 minutes and that included the other half visiting the toilet, Which she said were clean. We had taken up the offer at Luton of putting our hand luggage in the hold at the gate due to the flight being full and they said it would be priority and the first bags off at the other end. Departure Well, where to start, as we had checked in online we did not need to use the airport check in desks. On the return, we took a gamble and decided to risk taking the hand luggage with us. Security staff are rude, arrogant, I had taken out all my electronic equipment, keys, coins, belt, watch and offered to remove my trainers to pass though the arch as they from experience set off the alarm. But the security officer said there is no need but after walking though and the alarm sounding and having a pat down and re-scanned with the wand and the alarm sounding, again said that it was my trainers and was told it could not be. So they called their senior who agreed with me that it could be the trainers. Which they re scanned. They then said that you could not take a metal key fob on board which was one brought in Crete in the shape of the island. Departure Lounge, yes there are plenty of seats if you can grab one, we discovered a little trick. The airport operates one runway so they may have 5 fights arriving and 5 departing in a 30 minute slot, So if you know from looking at the departure board you will see at the B gates which are the ones where the UK flights are boarded and hang around by the entrance to passport control. When gates are all full the passport control is empty and so are the seats. Unlike most airports the toilets are dirty, disgusting, poorly maintained and a downright disgrace. Also missing apart from loo roll is the check sheet saying that they have been checked hourly, so judging by the state I would think they are checked daily/weekly/monthly? Who knows. Yes we did see cleaners in the departure lounge but they seem to have a game of cleaning the gates when they are trying to board aircraft. The tanoy announcements are inaudible due to the staff shouting into the mic. The number of people we seen going to ask what the tanoy said and people trying to board wrong aircraft was like something from a carry on film. Then while waiting at the bottom of the stairs the staff have a little game of open the door and close the door.