Heraklion Airport

Not Verified | The worst airport I have ever had the misfortune to visit. Toilets were terrible. Wee everywhere, no loo roll, missing toilet seats, hand dryers that do not work, it was utterly disgusting. And that was just the womens. The tannnoy system is a complete joke - you could not hear a word of what they were saying and it seemed every time one message came on, so did another so the two messages were speaking over each other at volume 100. I would have been more comfortable sitting on a breeze block, seats were a joke. There was nothing clean about this dump at all which is a shame as Crete is lovely. Even Gatwick looks good compared to this place. Never again.

Not Verified | We love Crete but every time we depart this airport the chaos is so crazy that we say to each other never again. But the love for Crete and the hope changes have been made at this airport have won us over. I’m writing this review from the airport as we speak shocked at how terrible this airport still is. 3 out of 5 disgusting toilets are not working, the airport is way to small for the amount of people- long queues everywhere and no staff or ropes to lead the way- the information boards are not updated regularly - gate changes all the time. Its pure chaos. And it’s like this every time. Really it will stop us from coming here again.

✅ Trip Verified | I have no words to describe the mess and chaos I faced in this airport. Endless delays, no space for the people to move or sit while waiting, the toilets are extremely unhygienic no soaps or towels. The staff is rude, refusing to speak English. I never want to visit Heraklion Airport again.

Not Verified | Worst airport I have been to. It is dirty, crowded and poorly organised (my flight was not announced on the screens although later flights were), there is no signs after security to confirm the gate from which you depart and they set up multiple boardings from the same gate within 10 minutes of each other. Also check-in takes one hour but they only open it 2h before your flight so you better hope that security will be quick. Horrible experience, I am never flying via this airport again

✅ Trip Verified | Small. Crowded. No seating. Poor air quality. Loud and noisy. Seems outdated. Do not come early, seems like the worst airport in Europe. Try to avoid it. The shopping area takes all the space, that could have been used to improve the seating area.

Not Verified | Awful airport. Overcrowded, overpriced! €8 for a bar of chocolate airside, €4.50 for a soft drink either side. No wifi as its asked about below. Ive read some reviews on other sites to use the other airport on Crete next time. There are no toilet seats in the male toilets and the supplied charging points dont work. People that have checked in are being told to check in again.

Not Verified | Small airport. Nothing to do. Overcrowded. Old. Do not arrive longer than an hour before your flight unless you need to drop your luggage at check in desks. No restaurants to eat, just one bistro to grab a sandwich open at 7am in the morning - you can imagine the queues. Rude staff not only at Duty Free but also other departments. Toilets without toilet paper or soap or hand dryers, a few of them not even working.

Not Verified | Airport terminal is very small for 5-8 million passengers for a year. I have been to some Baltic countries Tallinn, Riga airports that are 3 times bigger, cleaner. But they serve twice less costumers per year. Security check was fast but they really did not check any thing.

✅ Trip Verified | We were checking in for a Wizz Air flight. It took over an hour and this was because a blonde woman was managing the queue and kept putting families with young children and pregnant women to the front. This was at least half the flight. It created chaos and slowed the whole process down. We might as well have not bothered queuing. On top of that all the ladies toilets and most of the men's toilet were blocked and over flowing. It was disgusting. Also nowhere to sit in the terminal.

Not Verified | The worst airport terminal in Europe. In the midst of a global pandemic, the hygiene standards at Heraklion airport are amongst the worst I have ever seen. The terminal is infested with flies, overcrowded - not to mention the hospitality facilities are a disgrace for a destination which serves 5 million tourists plus per year.