Heraklion Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 161 reviews
2/10
No Skytrax Rating
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1/10

"Worst airport I've ever encountered"

(United Kingdom)

Not Verified | Worst airport I've ever encountered! Chaotic, far far too hot and overcrowded. No air con anywhere. Not enough seating area and everywhere is crammed full of people. The toilets are absolutely disgusting, I don't think they have been cleaned since last year. No locks on doors, cubicles filthy, id rather cross my legs than use their disgraceful toilets! Its a truly awful, stressful experience from start to finish. I will not be flying to Crete again because i just cant bear it, its far too unpleasant an experience for me!
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Absolutely disgusting toilets"

(United Kingdom)

Not Verified | Absolutely disgusting toilets - smelly, dirty, no locks on the ladies doors. Security staff are the rudest most arrogant people I have ever met. 5 euros for a bottle of water total rip off. Never again.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"It’s complete chaos"

(Netherlands)

Not Verified | Worst airport I’ve ever been! Overcrowded, way too hot and no air-conditioning. It’s complete chaos. Our flight is delayed but we have no idea when it’s leaving and what gate we have to board. Employees don’t know a thing here. This airport is not humane, it feels like we are animals in a far too small cage.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Never seen an airport this worse"

(Netherlands)

Not Verified | Never seen an airport this worse. I would rather be driven over by a tank than spend 5 more minutes at this airport. Next time to Crete, I will swim by myself. My advice: shut down this airport and let the tourists go to Rhodes or Kos.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"crammed and compact airport"

(United Kingdom)

Not Verified | Firstly - very small, overcrowded, crammed and compact airport. Secondly, the toilets are diabolical - smell of urine filled the area and worse. Thirdly - shops. Poor, food gifts tasteless. We purchased Baklava for friends. Plastic tasting - advised friends not to eat once tasted myself, not anywhere near what we experienced while visiting the beautiful island. Fourthly - not enough seating.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Horrible experience"

(Portugal)

Not Verified | Horrible experience. Unorganized. Dirty, very silo. Disgusting bathrooms. The smell of urine was so much. It leaves very little desire to return. Experiência horrível. Desorganizado. Sujo, muito silo. As casas de banho nojentas. O cheiro a urina era tanto. Deixa muito pouca vontade de voltar.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"hate Heraklion Airport"

(Austria)

Not Verified | Most Greek airports are poor, this surely is one of the worst. I don't think there's been a Euro of investment in HER since I was last here over ten years ago. Toilets are filthy, signposting is almost non existent, not enough staff, confusing layout, dirty, not enough gates, not enough seats, the tannoy announcements are unintelligible, there's not enough space - yet there is a huge, behemoth of a duty free shop. Air conditioning basically non existent. Limited food options, with mad prices (€4.50 for a bottle of Coke is crazy even for an airport) some of which are only accessible if you are flying out of the Schengen zone. Love Crete, hate Heraklion Airport. Never again, sorry Crete - I will not be back.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"dirty, hot, inefficient airport"

(Ireland)

Not Verified |  A dirty, hot, inefficient airport. Toilets disgusting. No AC. Nowhere to sit or eat. No charging points. Baggage belts broken. Security was quick however. Flight left on time thank god…
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"inadequate for the number of passengers"

(United Kingdom)

Not Verified | This is the worst airport I have been to in Europe. It’s totally inadequate for the number of passengers, there’s an enormous, shiny duty free but nowhere to sit. We and many others ended up having to find a corner of duty free to sit on the floor. Oh, and the aircon doesn’t work properly. They should tear it down and start again, but in the meantime do all you can to avoid flying from here.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
no
1/10

"airport is not fit for purpose"

(France)

Not Verified | This airport is not fit for purpose. No Ac. Nowhere near enough seats. No catering outlets. Nowhere to sit. No charging points. Its a disgrace. Many flights delayed. The worst I've been in. Halve the size of the duty free and put in some proper facilities. Totally unacceptable.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no