Hamad Doha Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 205 reviews
6/10
5 star Skytrax Rating
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9/10

"quick and efficient with well-trained staff"

(United Kingdom)

Doha is the latest and most comfortable airport in the world to transit. They have now introduced security checks for arrivals but this was quick and efficient with well-trained staff. The new overhead monorail is not yet working, but even without it, the transfer only involves a short walk between sections of the main terminal. This has every possible top designer shop in the world represented. Their Duty-Free liquor store has a mouth-watering wall of malt whiskies on display. This is probably the biggest selection of malts to be found in any airport in the world. What a pleasure it is to use this airport compared with Dubai where it now takes a minimum of one hour to transfer from one flight to another. Most times the flight arrives at the wrong terminal and passengers have to follow the signs for the train to the next terminal. The rail system was designed by an 'expert' with no knowledge of airports. Arriving and departing passengers have to use the same side of the train! Let's hope that Doha's International Airport does not outgrow its capacity as its such a pleasure to use. The same cannot be said for their airline where the in-flight food and drink are rubbish.
Experience At AirportTransit
Date VisitNovember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"a beautiful airport"

(United Kingdom)

A beautiful airport. Very pleasing to the eye, immaculate facilities and good air conditioning. But poor signage lets this airport down although there are lots of customer service assistants on duty to assist. It can be difficult to locate shops for basic items such as water and snacks. Duty Free available in many locations. Free wi-fi and comfortable lounge seats for a quick rest. Be prepared for slow immigration officials as well, who often do not fully understand their roles and have to defer even basic requests to colleagues. Transfer security as well is also time consuming and often very slow. Taxiing times are quite good, so once the aircraft leaves the gate, a quick departure is made.
Experience At AirportDeparture Only
Date VisitNovember 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"this is an excellent airport"

(United Kingdom)

Very nice airport but perhaps only when you are flying business class going by some of the other reviews so my review is based on being a business class passenger. The airport is huge, depending on where you leave your flight you could have quite a long walk to the main area containing the duty free shops and lounges. I rarely bother with duty free but there seems to be a good varied choice on offer. I'm very happy that they seem to have done away with the bus transfer from the plane to the terminal. The airport seems to have been designed with the new generation of large aircraft's in mind such as the Airbus A380 as some departure gates have a separate check-in from business class with access to an upstairs lounge are allowing your to board directly into the business cabin on the upper deck. All in all I think this is an excellent airport now that they've gotten over the teething problems, superb business class lounge and really fine friendly staff, I don't thing I've been to any other airport that has some many staff who's only functions seems to be to help passengers.
Experience At AirportTransit
Date VisitOctober 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"queues for passport control were horrendous"

(United Kingdom)

Went to Qatar for a family holiday with 2 young children. Reached Doha airport after a long flight from Manchester to Dubai with a change over at Dubai to Doha. At Doha, the queues for passport control were horrendous, finally reached the counter for passport control where the immigration staff were extremely rude, clearly lacked customer care skills and professionalism. Will certainly not be going back there again.
Experience At AirportArrival Only
Date VisitOctober 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
7/10

"found it hard to relax"

(United Kingdom)

Disappointed with the amount of comfy seats. I had 6 hours to wait and found it hard to relax. Only sleeping area I found was next to children playing. Duty free spread out. Go to the main hub only if you can, couldn't find anything like clarins or face creams. Transferring to another flight the security is very messy and slow, allow a good 30 mins to get through.
Experience At AirportArrival and Departure
Date VisitOctober 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

Hamad Doha Airport customer review

(Austria)

Arrived after a 6 hour flight, standing with approx. 250 passengers in queue for security screening. Only 3 belts were open. Impossible to find out the departure gate on the permanently moving screen. Customer service not available, WiFi not working. We walked exaxtly 12 minutes to the gate. And then, at 40 degrees, 6 minutes by bus.
Experience At AirportTransit
Date VisitOctober 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"a bit on the cold side"

(United Arab Emirates)

First time to travel through new Doha Airport Hamad International, all in all a nice decent airport, had to walk a bit from the gate to the arrivals customs. Very clean, however a bit dark even during day light, and a bit on the cold side. Gates waiting area doesn't have washrooms, had to go out of the gate to go to the nearest toilet. Needs more F&B outlets.
Experience At AirportArrival and Departure
Date VisitOctober 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"airport staff extremely friendly and hospitable"

(United Kingdom)

Fantastic airport. Brand new, looks beautiful and has amazing facilities to rival Dubai international airport. Airport staff extremely friendly and hospitable, took time to ask questions of my experience and whether it was my first time at Doha. Purchased duty free fragrance which you can only exclusively buy there. On boarding my connecting flight I was upgraded for free to business on Qatar Airways. A fantastic experience and the airport itself is five stars to match the airline.
Experience At AirportTransit
Date VisitOctober 2014
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

Hamad Doha Airport customer review

(Hungary)

Too big and expensive. The air conditioning was very cold. The silent room was very noisy.
Experience At AirportTransit
Date VisitMay 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

Hamad Doha Airport customer review

(Hong Kong)

Very much overrated. Security good though. Fast and not very thorough. Lack of seating options near our gate.
Experience At AirportTransit
Date VisitAugust 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no