Hamad Doha Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 205 reviews
6/10
5 star Skytrax Rating
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1/10

"requires at least an hour in line"

(United Kingdom)

Be aware the transit area has a security screening and can be chaotic with long queues. Getting through the area may require an hour in line. If there is any chance of missing your connecting flight head to the airline desk and insist on a later flight. The chaos is caused by ground staff moving priority or late arriving passengers up the line. There can be confusion and travelers jumping lines.
Experience At AirportTransit
Date VisitJanuary 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
8/10

"well organised airport"

(Netherlands)

Well organised airport. I especially love the easy to use free Wifi which is very fast. Plenty of facilities and shopping opportunities. Plenty of restrooms which are kept clean regularly. I am a little concerned however that given the growth of Qatar Airways, airport congestion will increase dramatically in the future just like Dubai which will impact the experience.
Experience At AirportArrival and Departure
Date VisitJanuary 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"nice to look at"

(United States)

This brand new airport is nice to look at. It is large with lots of shops and restaurants. However, in my opinion, there are improvements that need to be made. For passengers requiring assistance: There are not enough carts to carry the passengers requiring assistance. They lump passengers together and only pay attention when it reaches critical stages (20 minutes before the flight). D and E gates are too far: It takes ages to get there by foot. The E24 (remote gate) requires passengers to go downstairs and walk a long distance. Then there is the long immigration process. It took me about 3 hours just to reach the hotel. Economy Class lounge: They have First and Business class lounges. Oryx lounge is for Economy class if you pay. However, they were not available when I tried to get in as First and Business class people took it over. The only resting option was in the Family Rest area. Overall nice airport to look at but not very nice for Economy class passengers looking for seats to rest.
Experience At AirportTransit
Date VisitJanuary 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"no signage to lounge"

(Australia)

Arrived not really knowing about the new airport in Doha. Previous transit with business has been seamless but a terrible experience this time. Same buses meeting flights that I can deal with but the terminal was pandemonium to get through screening. No support for business and pushing and shoving to get through security. No signage to lounge and difficult to find and signage to gates incorrect - if leaving the lounge and require D concourse turn left not right as signs say. D24 is a long walk. Have return visit and if no improvement would have to rethink travel with Qatar Airways which is a shame, as it remains a great airline.
Experience At AirportTransit
Date VisitDecember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"amazing modern design"

(Jordan)

When I first arrived at Hamad airport, I was amazed with the amazing modern design that grabs your attention from the moment you arrive until your departure. The staff and immigration were very friendly, and most of the time the airport is empty since it's over sized compared to the passengers who go through it.
Experience At AirportArrival and Departure
Date VisitDecember 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"no signage to lounge"

(United Kingdom)

Disappointing to have off stand parking at a new airport. Steps very slow to aircraft on arrival, then crowds and confusion in transfer area. Not enough staff, no special support to Business pax, no signage to lounge. So we did not get to see the new lounge, as we had to set off on a marathon march to gate D24, to then get a bus to aircraft. When we got to D24 we were shouted at for being late (more than 30 mins before STD), but no-one had told us how far we had to walk, or anything. I hope this was just a glitch and my return journey will be better - this is not how QR will grow its transfer business.
Experience At AirportTransit
Date VisitDecember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
8/10

"clean and well designed"

(United States)

As soon as we arrived in Doha, we found out we had missed our connecting flight. It would be 24 hrs before we could take the next flight to Mumbai. This airport is extremely clean and well designed. Yes it’s huge. Plenty of duty free shopping, and good restaurants. However, we had to go through immigration in order to leave for the hotel, which was not a fun process with five children. We were in the queue for at least 1.5 hours. But, the next morning the queues were much, much shorter. A complaint would be our aircraft not going to a jet-bridge, but a long bus ride to the terminal. Out of all the staff I’ve come in contact with, only one was even remotely rude. There are many great places for kids, especially a huge play area near Gate C. A well designed airport which has a few small kinks that need to be worked out.
Experience At AirportTransit
Date VisitDecember 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"huge, clean airport"

(Indonesia)

Flew with Qatar Airways on my way to Europe and transitted in this huge, clean airport. The toilet was probably the cleanest I have experienced, the same as Singapore Changi and Zurich. The must visit area was the bear with lamp - dont know what the "art" of it is but still, it's nice. The duty free was luxurious yet expensive. The food is three times the price of Jakarta. I enjoyed the computers and TV room, as well as good WiFi.
Experience At AirportTransit
Date VisitJuly 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"customs was cleared very quickly"

(Singapore)

I had a layover at Hamad Doha Airport while flying from Singapore to Munich as well as Berlin to Singapore. Airport is very clean, staff are very helpful and friendly, and customs was cleared very quickly. Hamad Doha Airport also has a good view of the tarmac near its food court. I will definitely recommend this airport to friends and family.
Experience At AirportTransit
Date VisitDecember 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"it is very dark and dour in appearance"

(Bahrain)

Whilst the new airport looks modern, it is very dark and dour in appearance. Not at all friendly or welcoming. The worst problem - immigration. Had to wait over 2 hours queuing for immigration, only 2 counters manned, almost all were unmanned. Shame because the old Doha airport was excellent.
Experience At AirportArrival and Departure
Date VisitDecember 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no