Frankfurt Main Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 468 reviews
3/10
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2/10

Frankfurt Main Airport customer review

(Denmark)

Flying from Copenhagen to Asia. Signs not clear. Difficult to find the transit check-in counter. Bad planing of traffic flows. It can take more than an hour to pass the security and constantly people arriving from the other gates can cut the lines. or you think you're close to the security but the lines are merging constantly. Baby changing table only in the ladies restroom.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Frankfurt Main Airport customer review

(Canada)

Warning about taking a taxi from the Frankfurt Airport. We decided to take a taxi instead of the hotel shuttle as we were tired and did not know how long until the next hotel shuttle. Also the phone service at the arrival level to the hotels did not seem to work. The taxi driver went insane when he found out we were going only a short distance fare. He was very vocal and aggressive and then started to drive wildly with speeds in excess on 170 KM/hour. We noticed that he was had no intention to take us to out hotel but then accused us of giving him the wrong hotel name. He wanted to take us downtown. I demanded the driver call his supervisor who I advised that we were not going to pay this driver for the driver's error. The hotel staff advised us that the normal fare was 12-14 Euros and he wanted 30 over Euros.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Frankfurt Main Airport customer review

(United States)

The buses? The security? The service? We flew in from Venice to Frankfurt connecting back to the US (Philadelphia). Our flight from Venice (Lufthansa) was delayed by a mere 20 minutes due to snow in Frankfurt which wasn't a problem I could have spent the day in the Venice airport. Arriving in snowy Frankfurt we taxied out way out somewhere near the border with Belgium near as I could tell and waited for the guys to get out of the truck and move the stairs so we could get out of the plane. Took about 20 minutes for everyone to decide it was time for us to deplane not sure what the high-sign was must be a secret. They didn't make much of an effort to clear off or dry the stairs (can't imagine how scary it must have been for people with larger pieces of luggage or carrying children) and we got on the bus for the "terminal". After a leisurely drive we got to a "gate" which was some stairs escalator and an elevator. Then the rush through the rat's maze to make our connecting flight began. Which entailed up escalators down some stairs moving sidewalks signage covered with colored tape (presumably as a result of new security procedures) back to a long line leading up to another security screening (we'd already had a full screening before departing Venice). Security consisted of a line leading to an escalator (there were approximately 75 to 80+ people in line) where the attendant would allow 4 to 5 people up at a time to be screened. This would have been reasonable had there been more than one metal detector. When we were finally allowed up about 1 in 10 people made it through without requiring additional wanding or patting down meaning things didn't go very fast. The staff was also pretty abusive calling people "stupid" (in English why insult someone in German if they may not understand it) and having a general disdain for the entire process not to mention ongoing conversations with one another not having anything do with the screening process (I would have understood if they'd insulted me in German). Then more dashing off to the "gate" - okay it's not a "gate" it's a "bus stop" stop calling it something it's not. We got on the last bus for the plane which meant we had to sit in the tunnel waiting for the last of the poor suckers still in the security line to make it through. Which meant that we were sitting in the tunnel inhaling exhaust fumes for about half an hour. They didn't bother to close the doors to the bus. I will plan any future trips avoiding both Lufthansa and Frankfurt airport. I will also recommend to anyone that asks to avoid any connections through Frankfurt and Lufthansa they just didn't seem to care. Advice for fellow travelers if you are coming from the US I'd make any connections there in order to get a direct flight to your location. We'd have probably been better off flying into either JFK or even backtracking to O'Hare then flying direct.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Frankfurt Main Airport customer review

(Australia)

Transit between LH flights (from BKK then to GVA) at terminal 1. Arriving in the early morning 10-15 people queue at immigration which went quite fast agent spent the whole time discussing with his colleague. Security check had several lines open and only 2 people in front of me but it still took ages: had to put really everything through X-ray (even my passport and boarding pass) then after having passed through the metal detector had to wait 5 minutes for my stuff stuck on the conveyor belt because the employee responsible to move the trays for the last meter had decided to take a break (passenger in front of me tried to reach for his tray and was quite impolitely told to not even think about it). Lots of walking between my gates and then a long bus ride (with no heating despite the -7) to the plane. Signage not extremely clear (felt it made me zigzag through the whole airport) but not as bad as at CDG. Overall the employees (immigration security and LH ground personnel) were not particularly polite nor friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Frankfurt Main Airport customer review

(United States)

I went through the Frankfurt airport (FRA) on my way back to the US on January 18 2010 after new security procedures were in place and it took an average of 2 minutes per person in line to get through security. When I arrived at the security line about 6 or 7 people were in front of me and it took 15 minutes to get through. They now open and search every bag and I had a pat down search because I set off the alarm even though I had less metal on me than I have had at any airport before (glasses wedding ring and trouser clasp and zipper were all the metal I could think of). I originally had 1 hour 50 minutes scheduled between flights at Frankfurt but that was cut to 1 hour because of weather delays. I almost missed my flight and now I will try to never have less than 3 hours scheduled for Frankfurt. For those who have not connected through Frankfurt on their way to the U.S. you do not need to claim you checked bags in Frankfurt they just go onto the next plane. But you will need to go through security and a passport check on your way from a regional flight to the US. flight. You also are carried by shuttle from your regional plane (at least for some) to the terminal so everyone waits for the last person. That is another reason for why you would want more time for your connection than you would need at most larger US airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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3/10

Frankfurt Main Airport customer review

(France)

Terminal 1 at Frankfurt is huge and seriously in need of a re-vamp. Low ceilings with little natural light and not many outside views. Typically efficient German service from check in to boarding. But very little charm. Long term car parking at terminal is very expensive.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Frankfurt Main Airport customer review

(Australia)

Terrible. Unfriendly unwelcoming confusing and unattractive. The size I can deal with the masses you expect but is it so difficult to find some friendly people or a little professionalism to staff the airport with? The general attitude of "it's not my problem - ask someone else" covers the gamut from gate staff through to check in. Germany - this is not how you want to leave an impression on your visitors.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Frankfurt Main Airport customer review

(Australia)

Transited from a Schengen country to international (MXP-FRA-SIN) with Lufthansa. Passed all the shops in the Schengen zone thinking I would get through passport control then shop duty free. However once through security and passport control international travelers are left with a single (small) duty free store a coffee shop and news stand that were both closed. Once really expects more and it doesn't match the experience of other international hubs.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Frankfurt Main Airport customer review

(United States)

Arrived on Singapore Airlines flight from JFK. Airport is huge requiring long-walks to reach immigration. Also had to walk for good 10 minutes in order to reach my departure gate on the return. Having said that airport is highly functional with courteous immigration agent and check-in agents as well. Information booth is visible with helpful staff. Also Frankfurt Main does have plenty of natural light being an easy 11-minute train ride to Frankfurt's downtown main train station. All in all in spite of its giant size-it is a pleasant and functional airport to travel to and from or connect.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Frankfurt Main Airport customer review

(Australia)

Had a quite positive experience this time at Frankfurt Airport. Arrived with Singapore Airlines and did not have to catch a connecting flight only go through passport control and customs. Immigration took only a couple of minutes luggage was already circling on the belt and within 30 minutes from arriving I was outside the airport and in Germany fastest clearance ever. Was particularly charmed by the luggage trolleys that can ride with you on the escalator. Not by the uniformed lady who barked at me though when I took the trolley inside the toilet. Since I do not have the option of leaving luggage unattended outside the toilet I do not understand her agitation - but that is only a minor detail I could ignore the rest of the experience at FRA was all good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no