Frankfurt Main Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 600 reviews
3/10
4 star Skytrax Rating
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1/10

"Worst airport in the world"

(France)

Not Verified | Worst airport in the world. I had to take the stairs for 5 floors with suitcases. Elevator broken, staff incompetent. Priority line at security not respected. German style of welcoming people…
Experience At AirportArrival and Departure
Date VisitJune 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"The airport is a total mess"

(Greece)

Trip Verified | The airport is a total mess. They were late in attaching stairs to the aircraft for us to get off. The driver of the bus that picked us up was rude and delayed because he wanted to pack the bus. We were driving around the airport for quite long - people had flight connections in 30 minutes. The bus driver was driving like crazy. We had to walk for half an hour in order to find the gate for our next flight. The gate changed 3 times. People running up and down the airport for the same reasons. And right now we are in the aircraft (20 minutes delay so far) and the staff just announced that we have to wait 15 more minutes for the luggage to be loaded. For crying out loud! This is not the way to operate an airport. Is tiring and nerve breaking for both customers and employees.
Experience At AirportTransit
Date VisitJune 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Slow and intimidating security"

(Australia)

Not Verified | Absolutely dreadful. Missed connection due to confusing and misleading signage. Arrogance, rude and uncaring staff. Slow and intimidating security. Poor and uncomfortable waiting departure areas. Hot and overcrowded.
Experience At AirportArrival Only
Date VisitJune 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"Rude, unhelpful, and unsympathetic staff"

(Singapore)

Trip Verified | Security screening was the worst compared to other airports I travelled to (worse than standard TSA inspection in US Airports). Rude, unhelpful, and unsympathetic staff. My bag was inspected, they just threw away all the contents out from the bag to the tray. You can just search or take out what you see as suspicious looking articles rather than throwing all the bag contents out and scrambled it in the tray. I need to repack all the contents of my bag. Officers did not say a single word throughout. Very annoying.
Experience At AirportDeparture Only
Date VisitJune 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
3/10

"underwhelming and a bit disappointing"

(Japan)

Trip Verified | I transited at Frankfurt on my return from Johannesburg to Tokyo. I had originally booked with Swiss but they rescheduled my flight to return on Lufthansa via Frankfurt. I arrived before early in the morning and had about a 6hour layover. On disembarkation I asked one of the ground staff where I needed to go as my flight was not yet on the departure board and was pointed in one direction and told to to join one line. This was for the A,B and C gates. The line for non EU passport holders was huge and many of the other passengers in the line were frustrated and people were trying to push to the front of the line as they were going to miss their flights. It didn't bother me that much to wait as I had a long wait until my next flight. The ground staff didn't really seem to know what they were doing and appeared quite panicked by the number of people in the line. When i reached the front of the line after an hour of waiting I was told by the immigration guy that I was in the wrong place and that I needed to go to the Z section. Obviously this was annoying! I found my way to the Z gates and passed through easily. The Z section was pretty barren. There was a decent sized duty free shop with a good selection of the standards and a few local German products, a newspaper shop which sold sandwiches and drinks, a cafe and bakery, and a hot dog stand. There were a couple of seating areas with charging points but not many. One thing of note was that cans of cold beer and soft drinks were about 3 Euros in the duty free shop but 6 Euros at the newspaper shop. Everything was clean enough but there really wasn't much to occupy my time. I felt Frankfurt airport much like Lufthansa to be underwhelming and a bit disappointing.
Experience At AirportTransit
Date VisitMay 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"it’s absolutely a nightmare"

(United Kingdom)

Trip Verified | What a nightmare! I have been travelling for more than 20 years. This is by far the worst experience I have had of any airport. Flight delayed, gates are miles apart, slow security checks, not enough seats, slow check-in time, confusing maps and signs. But for me the worst thing about Frankfurt airport, is the Lufthansa staff. It has been a nightmare. Luckily I was travelling alone. If you have a family or an elderly, it’s absolutely a nightmare. I will never fly Lufthansa nor transit at Frankfurt airport again.
Experience At AirportArrival and Departure
Date VisitJune 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"No consideration for old and disabled people"

(United States)

Trip Verified | This is the worst airport to travel thru. Not the first time that I need a wheelchair. I was in transit and the wheelchair came to take me to my next flight, but left me at the top of a long flight of stairs and told me that I have no other option than to walk it down myself and with my purse and hand luggage in my hand. I have very bad knees and I didn't think I will be able to make it. No consideration for old and disabled people. Very heartbroken about the way they treat the elderly.
Experience At AirportTransit
Date VisitMay 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"the luggage situation was beyond acceptable"

(United Arab Emirates)

Trip Verified | For a repeated time the luggage situation was beyond acceptable and we had waited 2 hr for business class luggage, the counter staff are the least helpful and completely lack any sense of urgency and or empathy. The airport terminal after finally issuing the luggage then allows tenants such as alamo and national to not operate their terminal sending you to terminal 1 with bus transfer and all your luggage/family. It took 3 hr to leave this horrendously organized airport. In 13 years living outside of Germany I have had some of the worst experiences only at Frankfurt airport. The departure experience is not better with security check in being lengthy, rude and brisk for no reason and worst organized than what I have experienced in most developing nations.
Experience At AirportArrival Only
Date VisitMay 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Why are these workers so hateful?"

(United States)

Not Verified | Connecting to gate Z58, I had go through a passport and security question check-point. I showed them my boarding pass, which said Business class on Lufthansa and seat 9K. I got yelled at to go to the economy line. I told the man that I was in business class and he refused to help me or look at my boarding pass and waved his had to me that your economy and to get out of here. So I went into the business security line and an evil woman yelled at me at that I do not have the security sticker. I left that line and walked back the same man that yelled at me that I was in economy class. So I waited and waited and waited and went into the economy line. Why are these workers so hateful? I understand being firm and keeping the line going but not acknowledging me or verifying my information and just screaming at me does help anyone or make the line go faster.
Experience At AirportDeparture Only
Date VisitFebruary 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the worst customer service"

(United Kingdom)

Not Verified | I would like to report the worst customer service I have faced at Frankfurt am Main airport. I am a disabled person, when I booked my ticket I booked a wheelchair assistant for me, I went to the counter 954 and showed the person my boarding pass and asked about a wheelchair, he advised me to sit and wait. I waited for so long but no one came to pick me up I started panicking as my gate d5 was about to close, sadly I had to go on my own with a hand carry which was very difficult to carry I am very disappointed as there was nobody at the information desk to help. I felt so helpless sad and stressed. My Flight no was FR1686, gate closed 06.30 departure 07.00.
Experience At AirportDeparture Only
Date VisitFebruary 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no