Frankfurt Main Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 723 reviews
3/10
4 star Skytrax Rating
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2/10

“poor signage and layout”

(Ireland)

Not Verified | On a par with Faro, brutal. Arrival with Lufthansa, remote stand, bussed to the wrong arrival section. Waited at baggage belt info board, no update after 45 mins. Went to baggage info where they said they knew about it but no public announcement. Sent out to exit area where we had to ring a bell and wait for clearance to enter baggage reclaim in other section. Departure: poor signage and layout. Auto passport control good for EU citizens, queue a km long for non. Security split into small areas down at a group of gates so forget about hanging around the shops or lounge. Past security only overpriced vending machines. Tip for EU citizens: book your time through security on the airport website for free.
Experience At AirportArrival and Departure
Date VisitJune 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

“a poor experience”

(Belgium)

Not Verified | Was sad that Frankfurt airport was really a poor experience. Would have never imagined such low level. Poor service, can even say lazy assistant, doing all what she could to show that she was in position to penalise me. Was trying to reach A28, after last minute change of gate from B44! No a single help from any one in the staff. Totally rigid, fortunately travelers were much more accommodating and helpful. Thanks to them I could make my flight! Surely not due to ground staff of airport!
Experience At AirportDeparture Only
Date VisitJune 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

“a horrible experience again”

(Poland)

Trip Verified | It has been a horrible experience again, delay in receiving the plane, then the responsible person driving the “stairs” couldn’t correctly attach them to the plane; delay in receiving the checked in baggage; sitting in the plane over half a hour. It is not the first time and it has been happening for over 2 years now, that Frankfurt is the most unpleasant airport in Europe. It is visible that the processes are not set up correctly and definitely need some improvements, most of all, it is visible that the management and employees don’t really care about the customers and their experience.
Experience At AirportArrival Only
Date VisitJune 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"monstrosity of a terminal"

(United States)

Not Verified |   I could have never been prepared for the hell that me and my family experienced going through this monstrosity of a terminal. Our flight from Berlin arrived at 9:50am local time and our flight to Chicago began boarding at 10:05am. To begin we were parked at a remote stand and were bussed to the terminal. After we arrived we found out that passengers departing on international flights would have to go through passport control. A family member was pulled for secondary screening there which made the situation all the more stressful. After making our way through passport control and Duty free we proceed to Concourse Z where our flight was departing. Our eyes were greeted by another control point. At this point it was 10:25am, with the door closing in 10 minutes, after making it through this we reach our gate with my mom, who was flagged hauling bootie behind. Our saving grace is that our flight's departure time was delayed by 20 minutes due to congestion, that 20 minutes was all that allowed us to get on that flight. Frankfurt Main is not for the light hearted, if at all possible Berlin, and Munich are far easier airports to navigate and are much more efficient.
Experience At AirportTransit
Date VisitApril 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Airport Staff 12345
no
1/10

"the most unhelpful people"

(Canada)

Not Verified | Information and security staff are the most unhelpful people I've ever seen. The worst airport I have ever been to, and I've been travelling a lot. Poor indicators, English unfriendly, very unfriendly staff, few toilets, terrible connection to the railway, expensive food options, poor wifi. Only thing I liked were you could find stores and stuff, but pretty expensive.
Experience At AirportTransit
Date VisitJune 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Lengthy and stressful security checks"

(Italy)

Trip Verified | I transit through this airport multiple times/year. In comparison to other hub airports in Europe, Heathrow, Schiphol, CDG, Rome- all better. - Frequent delays. Lengthy and stressful security checks with extremely rude + disrespectful staff. Terminal B has an awful service area (Dirty, limited food options). Transit bus from terminal/gate to the actual flight. In March 2024, one of my two bags did not make it to Turin. Through various apps, I knew that the bag was "lost" at Frankfurt. Four days later, the bag arrived at my house, damaged, and with the lock broken off. There were numerous missing items that could not be replaced in Italy. No accountability.
Experience At AirportTransit
Date VisitMarch 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"avoid this airport in the future"

(Mexico)

Trip Verified | I don’t know that words can express how poor the attitude of the security was. People were very upset that they were going to miss their flights with absolutely no action taken by the workers. An uncaring attitude would be an understatement. I will do everything I can to avoid this airport in the future
Experience At AirportArrival and Departure
Date VisitApril 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

“Remarkable uncaring attitude”

(Canada)

Not Verified | Security staff was the most unfeeling, unhelpful people I've ever seen in my life. Remarkable uncaring attitude for the fact that 10 people were about to miss their flight due to their abysmally slow moving queue, persistence to make everyone step into a full body scanner, followed by a pat down, taking all their time with absolutely zero consideration for the passengers standing waiting for an hour in the queue. These security staff don't realise they have some of the most menial jobs on this planet, yet they arrogantly deny help to weary and stressed out travellers just to show their so called "power".
Experience At AirportTransit
Date VisitApril 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"staff is very unfriendly"

(United States)

Not Verified | The staff is very unfriendly. Security staff is very rude, they saw my Mom's travel visa to USA on an Indian passport and asked for extra documentation. I asked them what else you want when the visa is already present. The officer took the passport with so much anxiety to another officer and after reviewing the lady officer approved and rudely replied to me that they are checking documentation. I asked her what documentation is needed when there is already Visa, she replied saying it's her duty to check. I didn't understand why the first officer asked for extra documentation after seeing the visa. I understand it's her duty but why so much commotion and anxiety for a proper visa. They saw my American passport and had my luggage pass through security check again while my mom was waiting in the hallway and they were putting pressure on my Mom to proceed to the gate alone. While my flight was 10 min to board they made me walk to a different area to check my bag which already passed through security check, The reason I travelled with my Mom was to not let her go alone as she doesn't speak English. The security officers are very rude.
Experience At AirportTransit
Date VisitMarch 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Security is the worst"

(Switzerland)

Not Verified | Security is the worst I have ever experienced. Extremely slow, staff was horrible, despite the very expensive scanners and X-rays, every single person was patted down, having their private parts touched, although the machine did not even show dots in those areas. But every single passenger was being flagged for a pat down, including children . 2 out of 3 bags were screened and had to be opened. This caused people to be late for their flights and severe stress for children.
Experience At AirportTransit
Date VisitMarch 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no