Frankfurt Main Airport

✅ Trip Verified | Possibly the worst airport transit experience you can imagine. I had 2.5 hours to transit and made it to my gate 5 minutes before the gate closed. First, there was a long line for the one shuttle to bring you from B to A gates. Then, there were multiple baggage cars and vans blocking the shuttle route. Once we got to the other side of the terminal, they made us go up to the Z concourse and walk through to the other end for yet another crazy long line at immigration where there were only 3 agents. The signs were confusing since the arrows pointing to the A gates led to a staff member blocking the escalator to the gates saying that there “is no way to get to the gates from here, you must go to the other end”. None of the staff seemed to care that many of us were about to miss our flights. One staff member responded, “sorry I don’t know” when asked where A gates where and another staff member said “just miss your flight, take the next one” when people were complaining about the long line at immigration. Several of the moving walkways were also out of commission.

Not Verified | I understand that we need security in this day and age but having got off the plane and going through four to five security check points is that really necessary? What I don’t understand is going through security again you have to throw away your water bottles why? You just got off the plane and making a connection, not like you have exited the airport and have done re-entry. On top of all these, just going to your gate there is another security check point. It’s kind of ridiculous to go through many check points. Have some common sense and think how to better check the folks getting off the plane. I would never recommend anyone to use Frankfurt as a transit airport. Talk to one of the agent and she said composing Lufthansa management. Lufthansa being star alliance partner does not even honor the other airline statuses. What good it is. For future I am going to make an every effort to avoid this ridiculous airport.

Not Verified | I'd read the many bad reviews about Frankfurt Airport and approached our transit through there with some trepidation. Well, we flew from Manchester and landed on time. A bus quickly took us to Arrivals, and we made our way to Terminal Z. This is supposed to be a major hub for international travel - but I was completely underwhelmed. After being directed through the inevitable duty free, you're decanted into a very long wide corridor with gates on the left and right all of the way along. On the plus side, the wifi worked, the toilets were clean, and there was at least 1 water fountain. On the minus side, it was very crowded, and the refreshments available I found were at a Bakery, a small shop selling drinks and sandwiches, and some handcarts selling hotdogs, pretzels etc. Very poor. We had a 4 hour wait until our flight to Dubai, and it dragged and dragged. Boarding acomplete shambles! There were 5 airport staff at the gate, and only one of them was dealing with boarding. I felt like taking over and getting them organised, Very glad when we eventually took off.

✅ Trip Verified | Plane lands at Terminal 2 and parks at an outside stand. External stairs are provided back and front, but the staff allow only the front to be used until 95% of the passengers have used the front stairs and one bus has left. 2nd bus waits for some minutes with doors closed for some time. The bus takes the longest way possible to get to the terminal building. On arrival, a long series of escalators and confusing signs to get to the passport control. After that, several signs showed two options in opposite directions to reach Terminal 1, with many folk looking very lost. Trying to reach Terminal 1, I headed for the overhead monorail service, using 2 escalators taking perhaps 10 minutes. At the entrance to the platform, barriers with a notice: "closed". With no previous information on the ground floor! 5. Returned to the bus stop for buses to and from Terminal 1, which was packed with passengers and luggage. Bus parked 100m away. After 5 minutes, it then moved to the stop, but there were too many passengers. Automatic doors with sensors above "would not let the bus leave until those areas were kept free". Long delay. with no help or airport staff. Trip from Terminal 2 to Terminal 1 was long with 8 red traffic lights with no preference for buses. At the bus terminal, there was no map or information or Airport staff to indicate where the RMW express buses left from. The entire airport experience was a disaster, very frustrating and with no consideration for passengers. Terrible. Best avoid FRA, if you can..

✅ Trip Verified |   Lufthansa flight late from Madrid. They unloaded us to buses and we had a slow transportation to the terminal. Many people had connecting flights. The new gate was B46, a very long walk from where the bus deposited us. Very unfriendly and unhelpful staff in terminal. Very slow and mean customs officer. I made my connection to SQ with 10 minutes to spare a sweaty mess before a 12.5 hour flight. I have another 10 hour flight to follow the 12.5 hour flight.

✅ Trip Verified | The Rental Car stations signage is a total trash. Assuming one manages to drop their car on time, finding the way to the Departure flights is a game of mastermind. Plan 30 extra minutes for it. Once someone is in T2, there is NO INFO whatsoever about the Lufthansa flights. One needs to ask for the helpers to find out, that Lufthansa is actually in T1 (no other airport in the world, makes this process so complex!). To go from Terminal 2 to Terminal 1 (the famous Lufthansa Terminal) is a total horror. I was told from the helpers on the ground (who speak no German by the way) to go outside (7 Celsius) and get a shuttle bus. As you can imagine, outside there is no shuttle bus and the only one present is closed. Interesting enough, inside this one, there is a person who pretends not to see me waving at him asking for help or information – the classic egoistic behavior of “asshole Germans” (masters of unhelpfulness). I return inside the damned Terminal 2 and I see that there is some sort of “Sky train “going to T1 (The “helper” did not mention that) In the meantime she is disappeared. As you follow the directions, you come across broken escalators. The elevator behind it is full, but you do not see it very well, as there is a queue of over 30 people waiting to board it. I load my 25KG Bag, plus my hand luggage, plus my backpack and adventure myself over the stairs. Once at the top, you end up in an abandoned construction site, with fences everywhere. There is no signage and a dead monitor showing a line of 8 large X on a blue, dead screen. Passport control. As you approach it, there are signage : right direction for EU citizens. Left direction for all others. As a EU citizen, I go right, to find out, that all automatic machine are not working. There is no sign, no info, no communication. Behind those machines 2 police officers. As I wave them, letting them know, that EU citizens are stuck, they mumble something, which I perceive as they are done for the day and can walk away. Once again the typical unfriendliness and unhelpfulness.

Not Verified |   On Friday, September 20th we had 1 hour and 45 minutes layover between two connecting flights. First flight arrived to FRA already 20 minutes late; after a high pace stroll, we found the crowd for passport check, where only two check points were open. They would not make a difference between those who have immediate connecting flights and the others. After a few people made their voice heard about the urgency of the process, we went ahead, but gaining just a few minutes. We arrived at Terminal 1 and the connecting flight was at Terminal 2, so we had to take the local airport train. We hurried to the gate and after another long stroll we reached the gate which closed 10 minutes before take-off, so we lost the flight. We were advised to discuss the situation with the airline of the first flight, so we had to take the train back to Terminal 1. We experienced, again, a poorly designed orientation signage and we couldn't find an information point. However, one airport staff (who just happened to go the same way) was very helpful and polite, walking with us all the way to airline's office. Coincidentally, as we were negotiating our next flight, airport security came in, shouting in German. Someone replied that this is an international airport, so they should also make announcements in English. Apparently, there was a security issue so we had to leave the place, but we were able to continue the discussions in 15 minutes. We were advised to go to the check-in desk of the connecting flight's airline to get the next flight, which was eight hours later. Again we went back, took the train to Terminal 2, got new boarding passes, and spent the rest of the time in the airport, where we noticed an almost rude attitude from food and other services. After hours of waiting in the airport, we were able to finally get the flight out of FRA. I have to add here that those 45 minutes of layover are unrealistic: since the arrival time is checked at touch down, you will spend almost a half hour to taxi, wait the clearance to open the plane's door, and deplane. Then the next flight may close its doors 10-15 minutes before take-off, so from those 45 minutes you are left with almost no time to go between different terminals! I think the airport(s) and travel agencies should reconsider the time needed between connecting flights. Also, I see a sharp decline in airport's respect for passengers' well being. Most of us are travelling for pleasure, trying to feel better during their vacations, while we are being herded through meandering corridors and long waiting lines at check points, carrying our belongings and taking care of our family and friends. I believe many airports have altered their original functional layout due to changes in security needs; nevertheless, these enormous and busy hubs should make more efforts in providing easy, comfortable, and hospitable travel experiences.

✅ Trip Verified | I'm not sure where to start how bad FRA has gotten. Arrived on a warm later summer day and the terminal was sweaty hot. It is embarrassing to see passengers get in front of the portable AC units to try to cool down. Is it saving money on AC off? What about all the disappointes pasengers today and in the future? Or is the AC not working at all, like many other things at FRA. The main color is yellow from the not working area sealed off fence - see pics. It is hard to find a working escalator or moving walkway. The long moving walkways like the tunnel between B and A were not working in B to A direction. Moving on - all my 4 Flights (arrival and departures) were bus arrivals and bus departures, even on Intercontinental flights. People used sarcasm in the bus like I did not know we go on the bus to our destination since the plane position was so far out and took forever to get there adding to the delay. On a sidenote the bus driver(s) were very rude hating his job. On my delayed flight from PRG to FRA connecting to SAT the captain said incoming plane from FRA was late due to critical understaffing. I wonder how Fraport is building a new Terminal 3 if they unable to significantly staff old Terminals 1 and 2. The mousetraps in a lot of areas are another indicator that there is a lot of quality management needed. All the issues upsetting passengers. I could see it in the sweating faces and angry looks.

✅ Trip Verified | Frankfurt is a giant mess. You need at least 2 hours for the change to your connecting flight. It can be 20 mins taxiing by plane, then 20 mins on a bus and in the end you lose your connection. The service at the Airport is a drama. These people have no idea what customer service is.

Not Verified |   Worst airport I've been to by far. was delayed, rude staff, the walk was way too long I was literally running for 20 minutes just to get to my gate. When I spoke to the staff to notify that my flight was about to leave they didn't give a damn. I came from Amsterdam with a stop in Frankfurt to go to Tunis. Worst experience I've had in an airport never considering Frankfurt as an option again ever!