Frankfurt Main Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 723 reviews
3/10
4 star Skytrax Rating
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3/10

“Awful airport”

(United Kingdom)

Not Verified | Awful airport. Went to wrong gate for connection flight from T1 to T2. Error discovered when I went to scan my pass. Rather than try help me get to other side of airport a Lufthansa clerk was exceptionally rude and just pointed dismissively in the direction I had to go, basically to other side of airport. I missed my flight and basically was shrugged off. Went to Lufthansa desk where I encountered the same woman who was again unbelievably rude. Thanks to my family back in UK I got a hotel room into the early hours of the morning. I did get a flight booked for tonight but minus the extras I had paid for. I would never Voluntarily come to this airport again.
Experience At AirportTransit
Date VisitMarch 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst airport I’ve been to"

(Sweden)

Not Verified | Quite certainly the worst airport I’ve been to. Poor indications, unfriendly staff, few toilets, terrible connection to the railway (which is inefficient and always delayed), only expensive food options, poor wifi.
Experience At AirportArrival Only
Date VisitFebruary 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

“this is the worst aiport”

(United States)

Not Verified | Avoid this airport. I fly almost every week and I can attest that this is the worst airport I have ever experienced. The signage is poor. The people who are there to help you were incredibly rude and demeaning when asked simple questions. The bus transit system inside the airport is confusing. I am sure it is not confusing to those who are very famiiar with it. However, most people who are traveling are not familiar with it. Many parts of the airport were dirty and stinky. I will pay more to avoid this airport in the future.
Experience At AirportTransit
Date VisitNovember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"definitely avoid this airport"

(Bulgaria)

Trip Verified | The staff at the security check of this airport is arrogant und disrespectful. I got the feeling that they enjoy torturing the people trying to catch their flights. If I have the option, I will definitely avoid this airport and such an arrogant behavior.
Experience At AirportDeparture Only
Date VisitJanuary 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

“I hated every second in this airport”

(Japan)

Not Verified | Ive logged nearly 100 flights in my lifetime: 8 countries and at least 20 airports. FRT is easily the worst in terms of amenities and service and is the first airport I am committed to banning. Arrival: International seems to be T2; there is no stable airline presence, rather a collection of 30+ shady/obscure airlines, some of which only have 1 flight a day. This means you rarely can find service for the airline you're flying through. Connections to the trains are not convenient and require a shuttle that was cramped and takes about 10 minutes between the terminals. The dropoff for that is not intuitive and doesn't seem to be designed for foot traffic. Basic courtesies like a luggage cart are pay only (how does this work for a foreign arrival when there's not even a currency booth?). Toilets in baggage claim are absurdly few; the only men's room has 3 stalls in it - great idea to handle the inflow of 200 people from a passenger plane, right? The women's room I noted had about 30 people standing in line for the entire time it took for bags to come out (roughly 30 minutes for premium luggage at least). Departure: You may give up your religion if you have to stay overnight here, such as if there is a deutchbahn train strike for example. That was our joy. There is nowhere to sleep since FRT is a beacon for homeless people (I suspected at least 3 during my rounds). The seats are unbearably hard and cannot be lain on, and since there is limited space for seating, everything feels crowded. I got plenty of exercise, though, since there was always at least 1 broken bathroom I couldn't enter. You cant find a plug to save your life less you search behind trash cans or sit on the floor to block a staff door. Even security checkpoints are insane; E2 requires passing through customs where the lounges are available and then facing a security checkpoint where overzealous security scrutinize every gram of toothpaste and electronic cable and still put their hands down your pants after a full body scan that comes up null. The lines for economy and premium were both too long, especially premium, which had 1 single security line (we moved to the economy line despite having premium tickets). I cant speak for other lounges, but the Premier is a disgrace with barely 100sqm - and seating for about 80 people. It was slammed full when we arrived, stale cake and cheap weiners were being served, and sitting would mean lining up shoulder-to-shoulder without even space to stand up. Showers were also busted. I have really never seen a premium lounge in such poor conditions designed anywhere near this level of inadequacy. In truth, I hated every second in this airport. It is by far the worst I have ever been in. The people who designed FRT and operate it, I would bet money that they suffer from mental disabilities or alcoholism. Or it could be they just absolutely despise travelers and revel in making every second as miserable and uncomfortable as possible. If the latter, then they are experts in their craft.
Experience At AirportArrival and Departure
Date VisitJanuary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"No customer service"

(United Kingdom)

Trip Verified | From someone who has been to at least 50 airports across the globe, including tiny ones in deprived areas - Frankfurt Airport will forever be considered the worst. Appallingly disrespectful staff. No efficiency. No customer service. Total chaos, each time. Will always guarantee to disappoint and spoil your trip. The worst part is the ‘Lux Lounge’ - with the most shocking staff / managers you’d ever encounter.
Experience At AirportArrival Only
Date VisitDecember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"never use this airport again"

(Netherlands)

Trip Verified | What a dramatic airport. Way too big and services are so bad. It was the first day of Christmas and very quiet at the moment. Despite of that we had to wait over one and a half hour before luggage band started. Why? We will never use this airport again.
Experience At AirportArrival and Departure
Date VisitDecember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
no
2/10

"incredibly poorly laid out"

(United Kingdom)

Not Verified | Found it incredibly poorly laid out. Driven around by an overcrowded bus for 15 minutes then have to walk up and down narrow staircases with long queues to then board yet another bus to reach onward travel gate. Staff are not friendly or helpful. Asked for directions to a lounge at the “information desk” and the man sent me in exactly the opposite direction to correct. Signposts are not good enough to be honest.
Experience At AirportArrival and Departure
Date VisitDecember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

"insufficient staff and bad signs"

(Croatia)

Not Verified | Worst airport ever! I've traveled with my 7 month old baby and the worst things were insufficient staff and bad signs. There was almost no staff to ask anything, the ones I've met didn't speak English. Signs are so confusing and you lose them quickly. It's hard to come from arrivals to baggage claim, there is a lack of information and you get lost in a second. In my case there wasn't any other option to arrive to, but if I could chose, I'd never go on this airport again.
Experience At AirportArrival Only
Date VisitNovember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Without doubt the worst airport"

(United Kingdom)

Not Verified | We arrived at the airport at 8:30 am for a scheduled flight to Manchester at 10:55 am. On finally working out which check in desk we required we joined what appeared to be collection of several queues which had little or no organisation. In the airports I have used previously there are bollards with elasticated barriers between them forming a path for the passengers to follow before checking in. The barriers at Frankfurt were only about three rows deep which resulted in people queue jumping and heated exchanges. The were no security officers to sort out any altercations. After check in we went to an area where we were to scan our boarding passes. On arriving at the scanner we were told British passport holders had to join a different line which was about 150 metres long. After about an hour we were near the front of the queue but the scanners were permanently on red and couldn’t be used. Someone just behind us highlighted this to a staff member who then took us to the scanners we had originally tried to use before being ushered to a different line. Our flight take off time was fast approaching. Once through the boarding pass scan check we then had the pleasure of another queue to have our passports checked. Once thought this latest hoop we came to security. It appears Frankfurt has a security check for each individual gate. A first in my experience. Once again tempers were fraying as people arriving in the area were joining the front of the queue rather than the back. Again no airport staff seemed interested in sorting anything out. Next came the actual security check. Not only do they scan your belongings and yourself but they also do a physical check of each passenger. Again another first in my travel experience. By now our scheduled flight time had come and gone. We eventually set off an hour late. Without doubt the worst airport I have ever had the misfortune to depart from. If you like delays, apathetic staff and queues Frankfurt airport is the place to be. If not, avoid like the plague. I can’t rate the food, shopping or seating as I never had a chance to use any of them.
Experience At AirportDeparture Only
Date VisitDecember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no