Frankfurt Main Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 566 reviews
3/10
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2/10

"This was the worst experience"

(United States)

Not Verified | The lines for security were too long. The rate at which they were screening passengers was ridiculous. Even though the body scanner showed no issues, the security guy had to touch my head to make sure I had nothing in my hair. The security guys were rude. This was the worst experience. Never fly through Frankfurt.
Experience At AirportTransit
Date VisitJanuary 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
9/10

"was very pleasantly surprised"

(Egypt)

Not Verified | I was seriously concerned about my recent transit flights through the airport on the 20th and 28th of December 2019, especially after receiving a warning from Lufthansa about 'long queuing times' on the 20th since it would be such a busy day for travel. I had a 2:30 layover in one direction, and only 1:30 on the return leg. I was very pleasantly surprised. I breezed through the security checks in minutes; in both cases, I went straight to an x-ray machine with no additional queuing. I then had only had one person in front of me at the x-ray machine. There was a brief delay at the security screen in the outward leg, but this was only because the person in front of me had a sealed diplomatic pouch that required a specific protocol outside of the standard x-ray. This held me up for no more than two minutes. In both directions I was through security screening inside five minutes. Obviously others have had a very different experience, but in more than 40 years of international travel, I doubt I've had a faster security screen during a transit at a major international hub airport. I otherwise found the facilities in Terminal B to be more than adequate, with a mix of seating available, and perfectly fine shopping options. I had little interaction with staff.
Experience At AirportTransit
Date VisitDecember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
1/10

"FRA airport is one of the worst"

(Hong Kong)

Not Verified | FRA airport is one of the worst in terms of ground passenger services. The Lines at security check are a mess, waiting for half hour or more to pass some rude, and personal privacy intruding security staff is unacceptable. All the time some transport linking the terminals is broken down, the signage is a huge mess leaving people disorientated, in terms of shopping its lousy at best totally unfriendly staff! Lounges are unwelcoming, ill equipped and always serving some Frankfurter Sausages over-boiled and plastic taste. I would avoid using it!
Experience At AirportArrival and Departure
Date VisitDecember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"What a terrible experience"

(Russian Federation)

Not Verified | What a terrible experience to travel via Frankfurt (M) Flughafen! When arriving, there was an enormously long queue for the passport control (all passes). People standing in there were about to miss their connecting flights. It took me 1.5 hours from landing to getting out the airport. When departing from Frankfurt to St. Petersburg (26.12, LH1438), passing security checkpoint was weird. Security officers were impolite and unfriendly, I would even say rude to people speaking neither English nor German. I guess if people, especially seniors, don't speak any foreign language and find courage to travel nevertheless, it's not the reason to be rude to them or discuss them as if they weren't here at all. The funniest is that the majority of officers neither seem nor sound to be native German speakers. It felt like at a Turkish bazaar rather than in an international airport.
Experience At AirportArrival and Departure
Date VisitDecember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"long walks should be expected"

(United States)

Not Verified | Never written a review of an airport, but had to finally comment on this. I have been through there close to a dozen times all with the same experience. The airport itself is not laid out very well and long walks should be expected with lots of turns, steps, and small corridors that don't seem like they go anywhere. This isn't too bad since I'm not handicap. Seems like a nightmare for a person with a wheelchair or disability. Anyone who can't run up and down steps from gate to gate on connecting flights should consider asking for special assistance. Also the fact that you have to go through the full security checkpoint on connecting flights is less than convenient. Boarding and un-boarding on the tarmac with long bus rides should be expected. And yet another long set of steps for handicap folks to get on and off the airplane. These bus rides can easily add another 30-45 minutes to your travel day which can be hard on connecting flights. I have left a plane on the tarmac with a bus ride, and then had another bus ride to my connecting flight after going through the full security checkpoint in between. Does not seem efficient. Security is quality but very very slow. People move slow and do not care if you are trying to get somewhere. Their security scanners hit on 5 items on me that did not cause problems at the previous scanner. All 5 hits were nothing obviously. No belts, bracelets, necklace, nothing. Just shirt and pants. It took them close to 15 minutes to get a family of 3 through with a stroller. Do not show frustration or unhappiness with the process or it will definitely take longer. The last time I was there I put my try on the security scanner sideways and the guy yelled at me asking "Are you trying to irritate me?" I didn't mention the multiple extra security searches that also add time. They are very clear about letting people know the US TSA requires them to randomly shake down a certain number of people on the special security searches. These aren't always bad as they allow you to miss the main security queue. Outside of the items above the airport is clean and has nice stores.
Experience At AirportArrival and Departure
Date VisitDecember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Nobody really in charge"

(United Kingdom)

Trip Verified | It's unbelievable how amateurish the transit process in Frankfurt operates. There is no queue for business/first class passengers. Processing staff don't reply to questions and do "an extra slow" on you if challenged. Nobody really in charge to monitor the process and help/organise the absolute chaos - this morning about 200 people in the transit second security check 4. Security scanners set to sensitive, i.e. flagging up every tiny little bracelet and watches that passengers were specifically told not to remove, requiring repeated personal handling/body checks. A total disaster in logistics and far too much human control still who are exercising undue control in a process that should operate like clockwork to facilitate travelling and not hampering it. Resulted in nearly missing the connecting flight and causing lots of ancillary problems.
Experience At AirportTransit
Date VisitDecember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Airport Staff 12345
no
1/10

"absolute chaos"

(United Kingdom)

Not Verified | It's just quite unbelievable how amateurish the transit process in Frankfurt operates. 1) There is no queue for business/first class passengers, i.e. even if you had a week of working abroad (in this case Chennai) you still have to wait in line for second security/customs check with economy passengers for up to one hour. 2) Processing staff are "snobbish", don't reply to questions and do "an extra slow" on you if challenged. 3) Nobody really in charge to monitor the process and help/organise the absolute chaos - this morning about 200 people in the transit second security check. 4) Security scanners set to sensitive, i.e. flagging up every tiny little bracelet and watches that passengers were specifically told not to remove, requiring repeated personal handling/body checks A total disaster in logistics and far too much human control still who are exercising undue control in a process that should operate like clockwork to facilitate travelling and not hampering it. Resulted in nearly missing the connecting flight and causing lots of ancillary problems. Everybody should eventually be measured according to their performance and the person in charge at Fraport surely has a terrible track record.
Experience At AirportTransit
Date VisitDecember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"one of the worst airports in the world"

(United Kingdom)

Not Verified | Frankfurt is one of the worst airports in the world. I am a very frequent traveller, and like many others on this forum normally do not write reviews but this one is asking for it. While FRA is a major hub, I seek to avoid flying via Frankfurt whenever I can. Key hurdles I regularly run into include 1) Slow security; the inefficiency of the system is mind-bending, and globally unrivalled, lots of staff but it is unclear what they are doing. The irony is that checks appear overly thorough but test results on check efficiency regularly return with non-stellar results 2) Non-gate positions, excessively used, very commonly also for short city connections, which can easily add another time block to your journey 3) Bad airport design, naturally grown, extended, patched and fixed over time, the map looks like like a maze, results are insane walking distances and in combination with (2) Very long minimum buffer times for layovers. I have often used FRA for a London - Mumbai or Tokyo connection, and regularly barely made my flight despite 2 hour buffer. Recommendation: avoid if you can.
Experience At AirportDeparture Only
Date VisitDecember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"inefficiency of Frankfurt security"

(United Kingdom)

Trip Verified | Like a previous complainant I never took the time to write a review of an airport in my life. But the inefficiency of Frankfurt security in terminal 2 to access B, C and D gates was mind blowing. The staff appear to be more interested in speaking bad German (Not swearing) and walking around as if they do not have a care in the world and I am sure that in terms of passengers checked per staff working it must be the least productive ratio I have experienced in the past 5 years. I took the time to verbalise my complaint to two young policemen at Security and was given an inadequate response that it is due to increased winter flights. Frankfurt you guys really need to get your act together as I am sure today 12/12/2019 at 20:00 many people have missed their flights due to your inefficiencies.
Experience At AirportDeparture Only
Date VisitDecember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
no
2/10

"Security Lines are the worst"

(Germany)

Trip Verified | Security Lines in this airport are the worst. Even business/fast track had a 45 min wait. Picture attached - even have to queue to get into the security line.
Experience At AirportDeparture Only
Date VisitDecember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Airport Staff 12345
no