Edmonton Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 47 reviews
4/10
No Skytrax Rating
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4/10

Edmonton Airport customer review

It is well laid out and things are generally close together avoiding the requirement to walk vast distances to get to/from your gate. There are good amenities available once you're past security if you want to get something to read or something to eat. And the Air Canada lounge at Edmonton is very nice indeed -- definitely the place to be if you have to spend a few hours between flights. The airport is a way out of Edmonton proper and getting there involves a slow drive through downtown if you're from the north side. Also in my most recent trip there it took about forty minutes to get through the security checks. I had allowed what should have been plenty of time before my flight boarded but it ended up being barely enough. I don't know if my experience is the normal situation but if it is the security facilities and staff should be beefed up to handle the amount of traffic.
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4/10

Edmonton Airport customer review

Not sure what D Scott or S Petersen are talking about. US Airways Horizon Northwest United and Delta all serve the airport. International destinations include Punta Cana Mexico City London and seasonal Amsterdam and Frankfurt service. These are in addition to other destinations in Mexico and the Caribbean. The airport though small is clean and efficient and Edmonton Airports is working to improve the shopping and food options throughout the airport. A 180 mile drive to Calgary would not make sense for most travelers.
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1/10

Edmonton Airport customer review

Quiet and small is how I would describe Edmonton International Airport. It is a bit of a drive from the north side of the city. They are building a new freeway to avoid driving through the city but it will not be completed for many years so you are looking at least an hour drive. Hardly any flights going to major US cities. Small regional jets fly most of these. Not served by American Continental United or Delta although United and Delta do fly the regional carriers in. As far as International flights to Asia or Europe best go to Calgary or Vancouver. Air Canada has only one flight to London and that’s it. I do find the Airport Improvement Fee a joke. $15.00 added to my ticket for what? A few restaurants and no parking.
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5/10

Edmonton Airport customer review

Recently connected in Edmonton while doing Vancouver-Fort McMurray and back. Airport was clean modern and busy! Shops are limited understandable due to it's size. Staff were friendly and the terminal had a nice open feel to it. Edmonton is much easier to connect in compared to Calgary because it's simply more customer friendly and it makes these long day trips less stressful!
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1/10

Edmonton Airport customer review

Not much of an airport. Very few international flights (one to be exact). Located far from downtown Edmonton almost a 45-minute drive. Found it easier to drive or fly further south to Calgary where flights were cheaper and much more abundant. Airport was not crowded a least. May have to do with lack of flights.
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Edmonton Airport customer review

I connected here while flying between London and Vancouver on Air Canada. Very nice airport! Staff were very nice and helpful. Airport is spotless and very modern. Maple Leaf Lounge was great even better then some airlines' hub's lounges! Overall an excellent experience. I will fly through Edmonton again if the direct flights to Vancouver are full and who knows I might even want to make a stop here!
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Edmonton Airport customer review

I recently flew into YEG after not flying there for several years. The expansion project is now complete and the airport looks great. It is airy and functions well. However all flights to the U.S. clear US customs at the airport prior to landing in the U.S. This works well except that if you arrive early you are made to wait in US customs waiting area that has too few seats. Most people had to stand for the 45 minute wait. The duty free shop is somewhat limited so that is only worth a five minute distraction. Once you clear customs you are also restricted to a certain set of gates and you are not free to wander the airport. There is only one little food shop with outrageously priced food ($7.50 for a small sandwich). So for US bound passengers you are segregated from the rest of airport with very few services which is really too bad as the rest of the airport is great.
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Edmonton Airport customer review

I often travel into and out of YEG and never have I had a negative experience there. The decor is beautiful and it has a wonderfully open feel to it. It's the only airport I've ever been to where if you've travelled on a domestic flight you collect your luggage in the public arrivals hall. I'm happy to see that Air Canada is beginning flights to London out of YEG this fall. It's about time there's a scheduled service between Edmonton and Europe. Hopefully Frankfurt will soon be added making it easier for Star Alliance passengers flying with Lufthansa. If there's one thing that could use improvement at YEG it's install more automatic check-in machines as the queues seem to be continually growing larger.
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Edmonton Airport customer review

I fly through YEG very often. On the plus side it's easy to get around and the public areas are clean and comfortable and for me the ice cream sandwich vending machine is a nice touch. On the minus side the washrooms are almost alway filthy. The $40+ cab ride to downtown is quite the hit as well when they shut down the muni they talked about an Edmonton Express Transit Bus but that was a no show they talked about increased capacity and frequency of Skyshuttle but that doesn't seem to have materialized either.
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Edmonton Airport customer review

I'd certainly echo all the positive comments on the ambiance of Edmonton International. The decor including the beautiful forests and fields surrounding it the air quality natural lighting and remarkably polite/efficient staff all contribute to the atmosphere accentuating the excellent layout and organisation of the building itself. Indeed I feel it contains the most comfortable terminal space I've yet experienced. On its less than strong points It would be improved with more restaurants and it really needs better service to Europe.
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