Edmonton Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 42 reviews
4/10
No Skytrax Rating
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Edmonton Airport customer review

I connected here while flying between London and Vancouver on Air Canada. Very nice airport! Staff were very nice and helpful. Airport is spotless and very modern. Maple Leaf Lounge was great even better then some airlines' hub's lounges! Overall an excellent experience. I will fly through Edmonton again if the direct flights to Vancouver are full and who knows I might even want to make a stop here!
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Edmonton Airport customer review

I recently flew into YEG after not flying there for several years. The expansion project is now complete and the airport looks great. It is airy and functions well. However all flights to the U.S. clear US customs at the airport prior to landing in the U.S. This works well except that if you arrive early you are made to wait in US customs waiting area that has too few seats. Most people had to stand for the 45 minute wait. The duty free shop is somewhat limited so that is only worth a five minute distraction. Once you clear customs you are also restricted to a certain set of gates and you are not free to wander the airport. There is only one little food shop with outrageously priced food ($7.50 for a small sandwich). So for US bound passengers you are segregated from the rest of airport with very few services which is really too bad as the rest of the airport is great.
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Edmonton Airport customer review

I often travel into and out of YEG and never have I had a negative experience there. The decor is beautiful and it has a wonderfully open feel to it. It's the only airport I've ever been to where if you've travelled on a domestic flight you collect your luggage in the public arrivals hall. I'm happy to see that Air Canada is beginning flights to London out of YEG this fall. It's about time there's a scheduled service between Edmonton and Europe. Hopefully Frankfurt will soon be added making it easier for Star Alliance passengers flying with Lufthansa. If there's one thing that could use improvement at YEG it's install more automatic check-in machines as the queues seem to be continually growing larger.
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Edmonton Airport customer review

I fly through YEG very often. On the plus side it's easy to get around and the public areas are clean and comfortable and for me the ice cream sandwich vending machine is a nice touch. On the minus side the washrooms are almost alway filthy. The $40+ cab ride to downtown is quite the hit as well when they shut down the muni they talked about an Edmonton Express Transit Bus but that was a no show they talked about increased capacity and frequency of Skyshuttle but that doesn't seem to have materialized either.
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Edmonton Airport customer review

I'd certainly echo all the positive comments on the ambiance of Edmonton International. The decor including the beautiful forests and fields surrounding it the air quality natural lighting and remarkably polite/efficient staff all contribute to the atmosphere accentuating the excellent layout and organisation of the building itself. Indeed I feel it contains the most comfortable terminal space I've yet experienced. On its less than strong points It would be improved with more restaurants and it really needs better service to Europe.
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Edmonton Airport customer review

Edmonton International Airport is a wonderful mid-sized facility. After its expansion and renovation the airport now sports a brilliantly clean modern open and airy look that is refreshing after coming off a long flight. 3-story atriums with vaulted ceilings and floor-ceiling windows mark the wide and rarely-crowded departure halls. Services at the airport are also impressive for a facility of its size with many good shops and restaurants and great touches like an observation deck free power outlets and desks for those with a laptop. I also like this airport for its lack of crowds (with exception to the mornings). Compared to the maddening masses at the big hubs Edmonton is one airport which has actually not maxed out its capacity yet but has in fact already built to accommodate further growth. The only downside is the distance to the city. A taxi can cost over C$40 (US$32) though there are shuttles which charge less than half that and when push comes to shove it very rarely takes over 35 minutes to get downtown.
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Edmonton Airport customer review

I was through Edmonton Int'l Airport a few weeks ago for the first time in about 8 months. I was shocked at the improvement. It is extremely well-lit and spacious. Very easy to clear security and move around post-security. The only things lacking were decent shops and amenities. But for a small airport they're certainly adequate.
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Edmonton Airport customer review

I was slightly apprehensive about centralizing security for both terminals but have been pleasantly surprised. The security check is actually quicker than it used to be and the boarding area is inviting and comfortable with some nice shops and services. (Love the fireplace!) Just one thing for the whiners who insist there's only room for one international airport in Alberta - could you please try to cite a reputable source in the future?
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Edmonton Airport customer review

The new Edmonton International terminal is beautiful but comes at a price of $15 added to your domestic airline ticket (the taxes on air travel in this country are absolutely ridiculous). The terminal has a lovely fireplace area is spacious and welcoming. AC check in kiosks are great wonder why more people don't use them and stand in a line instead? Security was quick and friendly and they did an explosives test on my backpack and wanted to know my personal info. (kind of alarmed me). Luckily the airport has retained a viewing area although it is not as wonderful as the one in the older terminal. Shops and restaurants abound.
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Edmonton Airport customer review

The new terminal is spectacular. Also very efficient. The number of flights and usage of the airport is increasing (unlike Calgary or Vancouver) hence the time is just right for a new terminal.
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