Edmonton Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 43 reviews
4/10
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10/10

Edmonton Airport customer review

(Canada)

Great airport. Ideal if you are connecting to the United States. There are lots of services shops and restaurants. Easy to spend time during a connection. The US and Canadian customs are nice and efficient (much nicer than Calgary's dingy space).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Edmonton Airport customer review

(Canada)

Nice New facilities in south terminal. The rest of this review is less complimentary. Even with delayed flights security closes in the afternoon with some delayed flights not departing for 5 hours after security closes. It ruined and ended our trip to Phoenix in Nov 2012. A nightmare after enduring an all day wait for a US Air flight with maintenance issues. Even though we were checked in at the airport 2 hours prior to the original departure time of our flight a US Air employee at the gate instructed security to refuse us admittance. I would suspect that US Air had over booked the flight and had given our seats away even though we checked in 7 hours earlier and had not gone through security yet. Having rules in place that force passengers through security into a lounge area that leaves a lot to be desired is awful service by our airport. Almost everything today with air travel is set up to benefit the airline and the airport financially and the passenger's needs or interest is kicked to the curb. You don't have to think long before accepting the 7.5 hour drive to Great Falls Montana to fly for 1/3 the cost.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Edmonton Airport customer review

(Canada)

Edmonton's International Airport is lacking a lot of international destinations. I find most times easier to drive to Calgary and fly out of there.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Edmonton Airport customer review

(Canada)

Very modern. Arrivals level could be updated. I would expand the arrivals level to the east expand the departures level over the road and build a new road accessing the departure level. Security is efficient and the hold areas are great.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Edmonton Airport customer review

(United Kingdom)

The arrivals lobby looked dated but was clean. The Edmonton Sky Shuttle is a regular bus service that runs from the arrivals lounge to various hotels across the city. It took an hour to get downtown but this may depend on the traffic and number of stops. It isn't the cheapest way to get downtown but there aren't any cheaper alternatives. The departures area is modern and functional. Some staff at the duty free shops seemed miserable a trend I spotted at other Canadian airports. Other than that the airport is fine but I wish they put a direct rail link to the downtown area.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Edmonton Airport customer review

After a delightful vacation to the US myself and my wife were unprepared for the rude unfriendly petty bureaucracy of Canada Customs at the Edmonton Airport. We were treated rudely and treated like petty criminals rather than citizens. Could these customs people possibly smile and welcome you back home? After long tiring flights home it is depressing to have to be treated in such a miserable fashion by customs people who have all the charm of Soviet border guards. These petty bureaucrats with their 5 minutes of power need to be replaced by people who are friendly and welcoming. They are an embarrassment to our City and likely harm this City's business and tourist reputation.
no
2/10

Edmonton Airport customer review

Connected through Edmonton to Calgary from London Heathrow. I was not impressed at all. The departures area is grimy hot noisy and smells like a dirty hotel. The airport is badly signposted and the International Arrivals/Immigration area is a joke. It took almost an hour to clear Immigration - only about 4 CBSA officers and they interrogated everyone as if we were criminals instead of citizens coming home. Next time I'll fly straight to Calgary - they are used to International flights there (obviously get more than 2 a day) and the CBSA agents are efficient.
no
4/10

Edmonton Airport customer review

YEG-YYC return. YEG makes Calgary's airport look like a frumpy bus terminal. What 's with only one restaurant airside in Calgary? Anyone connecting with a choice of either Edmonton or Calgary would be very wise to choose Edmonton International
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3/10

Edmonton Airport customer review

I think that the airport is overall satisfactory. However I do believe from using YEG Airports Facilities that they should try to make the airport more appealing such as Vancouver International Airport. Nevertheless I do think it's a good enough airport to get the job done. Besides with it's expansion expected in being completed in 2012 they will have a total of 30 gates expanded parking lot office and retail space new control tower more baggage claim carousels etc.
no
2/10

Edmonton Airport customer review

As a resident of Edmonton who often has to travel to Calgary for business the commute to the airport from downtown or any further north is excessive. Frankly when you include the extra time you have to build in for check-in and security it is faster to take the Red Arrow bus service from downtown Edmonton to Calgary northside then take their shuttle to the Calgary airport. The busses are confortable have free wireless internet and plug-ins and there is no need to deal with the miserable Air Canada agents and steward(ess) staff. If I cannot get a direct flight from Edmonton to my destination I prefer taking the bus to Calgary as it is much less troublesome to catch the flight in Calgary. EIA the local airport authority is trying their damndest to completely close the Edmonton City Centre Airport which is much more convenient for business and personal commuter travel from both Calgary and northern Canada forcing people to pay exorbitant taxi fees and spend excessive time in both travel and waiting time. Very poor service yet expensive for an underserviced location with lousy parking and pickup facilities.
no