Edmonton Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 47 reviews
4/10
No Skytrax Rating
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8/10

“airport is actually very nice”

(Canada)

Not Verified | This airport is actually very nice. Due to its size, taxiing is kept at a minimum, the terminal design is airy, bright and has warm colour tones. Other notable features: - has well thought of sitting areas including lounge areas overlooking the tarmac, play areas, pet relief areas, good restaurants. - good customer service in the shops, security. Friendly people - due to the size, it’s not crowded.
Experience At AirportArrival and Departure
Date VisitFebruary 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Absolute mayhem for departures & arrivals"

(Canada)

Trip Verified | Absolute mayhem for departures & arrivals. The normal drop-off/pick-up zone is closed to all except the “accessible”, meaning that the normal pick-up/drop-off zone was completely empty while exhausted, bewildered travellers were forced to walk a maze all the way through the parkade to be greeted by a 3-lane traffic jam behind the parkade and try to find their equally bewildered family member in that chaos. There are staff everywhere in safety vests waving wands around and preventing vehicles from stopping for pick-up, which only exacerbates the situation. Surely resources could be better employed. It appears that there is some kind of construction happening, but that is, in my opinion, no excuse. My mother & I have been around the world in much busier airports (such as LAX) and have never seen such chaos. Edmonton: you can do better.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
8/10

"car rental returns was a nightmare"

(Canada)

Not Verified | One of the cleanest airports but car rental returns was a nightmare. Sign was car rental instead of car rental returns. No directions how to enter the gate (turn right - press button and obtain ticket. Bar will be lifted). Directions to P4 / car returns not bold enough to see. No employee to receive returns, I wasted 30 minutes and barely got into the flight. If you can do something to improve, it will be helpful for future travellers. I read similar complaints by other travellers but does not look liked any changes have happened.
Experience At AirportDeparture Only
Date VisitJuly 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
8/10

"how regional mid-size airports should be"

(Germany)

Trip Verified | Liked the airport of Edmonton. Very efficient security and no big walking distances. A nice bright design that make you feel comfortable. Besides, there are a lot of shopping and dining options here. This Airport can be a role model, how regional mid-size airports should be.
Experience At AirportArrival and Departure
Date VisitJanuary 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"over 45 minutes after flight arrival for bags"

(Canada)

Not Verified | The majority of this airport is fine for a Canadian airport except for the baggage management system, which is worse than most other place in the world. Waiting for over 45 minutes after flight arrival for bags is outrageously pathetic. Dhaka in Bangladesh has less wait times for baggage. It is far past the time for this airport to upgrade to a modern system.
Experience At AirportArrival Only
Date VisitDecember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"shocked to be treated like this"

(Canada)

Trip Verified | I am 63 years old, I was pulled aside for an indepth screening - the lady who was screening me told my husband he could go ahead - I said no I wanted my husband with me, she thoroughly went through my bag with a wand - what was most disturbing was how she would just throw my stuff around - not even closing zippers or putting my liquids bag in the pocket it came out. She was not very friendly - my husband and I were shocked to be treated like this. It was quite rude to be treated like this since I am an elderly woman.
Experience At AirportDeparture Only
Date VisitSeptember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"It was chaos!"

(Canada)

Not Verified | The problem was in security the morning of March 27th 2019, the scanners broke down but one, the staff were throwing the tote trays with passengers things in them to the one scanner that was working. It was chaos! We missed our flight with Westjet, no one from the airline came to get us, and they only held the plane for 10 minutes. Many people missed their flights! There was panic everywhere, even tears! When we got to the gate the plane had just closed the door, the Westjet employ was very cold, and not helpful at all. But did charge us an additional $1300 for 4 more ticket home! This is outrageous! No one wants to take responsibility for this, this is not our fault.
Experience At AirportDeparture Only
Date VisitMarch 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
2/10

"Terrible signage"

(Canada)

Not Verified | Terrible signage. Arriving late at night into the domestic terminal trying to get to the US terminal you are led first to a bank of windows. You cannot get through and next you find signage taking you to a set of doors that is locked all night long. No one in the airport was helpful. Once you figure out how to exit the terminal and go through U.S. security the situation gets even worse. Over 100 passengers were held in a cramped area until 4 in the morning. Finally, exhausted we were allowed to proceed to our gate. I probably could have designed a worse airport but it would have taken a significant amount of effort.
Experience At AirportArrival and Departure
Date VisitMay 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Horrible signage"

(United States)

Trip Verified | Horrible signage! I returned with my Hertz Rent-A-Car and has no idea where to go! No signs where to go. No signs indicating the terminal and no person to assist. I travel every week for work and have never had an issue navigating an airport. Got inside and stood in security line for 1/2 hour to be told I had to walk half mile American gates. Are you kidding me? No signs when I walked in that I needed to do this! No person checking passports to say this! Security then tagged me and said I had too many liquids, 4 bottles with less than 3 oz? Seriously? Guy took my bag apart and then said, oh, I guess everything’s ok! Horrible experience!
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"Edmonton is well signed"

(Canada)

Not Verified | The only way to fly out of where I live, as I do monthly, is to get a connection either through Edmonton or Calgary. My main reason for writing this review is I cannot stress enough how horrible Calgary airport is. Edmonton is well signed, information of gate changes is always available. The staff are almost always kind and helpful. There is food/drinks or restaurants evenly distributed throughout the airport, and not a far walk to get anything I need.
Experience At AirportArrival and Departure
Date VisitJanuary 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
1 to 10 of 47 Reviews